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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (508 reviews)

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3.67

Based on 508 reviews, last reviewed 20th Nov 2024

12% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

My motorhome was damaged whilst in for it's MOT, Avi... My motorhome was damaged whilst in for it's MOT, Aviva are their insurers through their broker. The damage occured in December 2024 and the matter is ... Read more Reviewed on: 4th September 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (508)

Review of the Aviva, Car Insurance:

Aviva car insurance policy change

When switching cars, it was really easy to move my policy over to my new vehicle and the customer service assistance was polite and patient on the phone when explaining the process. The policy premium, however, did increase substantially and there was a lack of information on what factors had caused the rise - there could certainly be more transparency in that respect. Reviewed on: 5th September 2024

My motorhome was damaged whilst in for it's MOT, Avi...

My motorhome was damaged whilst in for it's MOT, Aviva are their insurers through their broker. The damage occured in December 2024 and the matter is still going on. They don't accept that I will suffer consequential loss as a result of my vehicle being in the repairers for 2-3 weeks and their engineer has suggested a cash settlement in lieu but their offer won't cover the cost of the repair if I use the repairer we agreed on as the estimate is incomplete. Nightmare. Reviewed on: 4th September 2024

Aviva Great value

Been insured with Aviva for years always get Great value. Reviewed on: 4th September 2024

Simple application, easy to use website

Simple application, easy to use website and all policies and products in one place Reviewed on: 4th September 2024

Absolutely abysmal avoid like the plague!

I drive an older car in a rural area and had the misfortune to hit a deer at the end of July. I claimed online and have been passed from pillar to post. I was advised in an email that my car was to be written off which led to the computer cancelling my courtesy car. It was supposed to be 5 working days to be offered a settlement and 14 working days on have heard nothing. I formally complained to Aviva over three weeks ago and not even an acknowledgment. As someone in a rural area with dogs my car is essential and I have been forced to buy another without the payout from Aviva. I have had to chase all the parties involved throughout the process and the stress has been immense. The parties don’t communicate with one another leaving me repeating the same information and supplying documentary evidence that I provided at outset. I have had to become my own claims manager, linking together the insurer, garage and loss adjuster. At one point my car went off on a loader and 4 days later I didn’t know if it had arrived the other end. Absolute shambles. Reviewed on: 4th September 2024

Trusting and good existing customer care

So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. I always get a competitive renewal quote each year and this now my 3rd time of renewing, which is unlike me Reviewed on: 4th September 2024

Young driver premiums.

Easy to apply for however still quite expensive and did not offer any sort of discount or other incentive to join like some other companies. Haven’t actually had to put a claim in (touch wood) so can’t say what they are like on that side but customer service seems fair and straightforward. Reviewed on: 28th August 2024

online only insurance

online only leaves little room for customer service, but is easy to use Reviewed on: 28th August 2024

Very good customer service.

Very good customer service. Had few years of good price for my car insurance but as it was getting more expensive I had to move to cheaper providers. I has good experience with their customer service every time I called. Reviewed on: 26th August 2024

Customer Service

Not had to make any claims so no idea about the claims service. Price reward would be appreciated for being a loyal client Reviewed on: 25th August 2024

Had a new policy with them last year, ran like clock...

Had a new policy with them last year, ran like clockwork, ncb checked, sent paperwork as i am a bit old fashioned. Best part their renewal was one of the cheapest I found,so no need to change company, first time ever. You can reach them on the phone too. Reviewed on: 25th August 2024

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