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Aviva: Pension reviews

Name: Pension
Rating: 2.01 (171 reviews)

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1.90

Based on 171 reviews, last reviewed 27th May 2025

No new 5 star reviews

in the past 90 days

133% increase in 1 star reviews

in the past 90 days

18%

70%

Latest highest rating:

5

Managing my pension pot very well Managing my pension pot very well with regular updates and advice as to whether I have enough invested in order to retire. Reviewed on: 18th April 2025

Latest lowest rating:

1

They try to keep your money. They try to keep your money. I'm a Canadian and lived and worked in the UK for 14 months in 2018/2019. UK laws do not apply to me, as I am a Canadian.... Read more Reviewed on: 27th May 2025

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About this product

Aviva offer a self-invested personal pension (SIPP).

There are five ways to invest in the Aviva SIPP. You can decide between the Universal Retirement Fund, a ready-made fund or choose an option from a fund shortlist provided by experts. You can also build your own portfolio or buy and sell shares and investments.

Aviva pension reviews share what it's like to have this pension. If you've used Aviva before, you can also leave your own review.

Aviva Pension reviews (171)

Review of the Aviva, Pension:

They behave as if it’s their money, not yours!

I’ve had a very bad experience dealing with Aviva over my pension transfer. I’ve spent hours on this and supplied with them with endless documentation and had a money helper appointment. They don’t return phone calls or reply to emails, it’s all completely shambolic. This has been going on for over 7 months now, and still they are dragging their heals and not transferring my money. I’m starting to wonder what they’re doing with all my data, as well as my money! Avoid Aviva Pensions at all cost, just read the other one star reviews on this and other websites, there are so many of them! I suspect the only reviews above one star are written by their own employees, they are probably incentivised to do them, in an attempt to drown out the dissatisfaction of their real customers. Frustrating and difficult company to deal with. I’ll be reporting them to Pensions Ombudsman. Reviewed on: 6th July 2024

Aviva is devaluing annuities it has bought

Aviva acquired a small annuity I had been forced to take out on a small personal pension pot with Sun Life - the law back then forced me to buy an annuity. Despite the capital value of the annuity being less than £10,000, Aviva refuses to allow me to encash it. Also, Aviva has consistently paid my annual annuity a day late, with customer service perpetually telling me I have the date wrong. Aviva has now admitted to the Ombudsman that "we always add a day". I believe they have also altered residual value calculations, so that my estate will get less than it should when I die. Essentially, by delaying payment by a day and probably taking at least a week off residual value, Aviva are diminishing the value of my annuity by at least 2.4%. I firmly believe it is illegal to change the T&Cs of an annuity already in payment, and am waiting to hear what, if anything, the Pensions Regulator will do to address Aviva's daylight robbery. The point is, if Aviva is doing this to all the annuities it has bought, it will add up to tens of millions of pounds added to Aviva's profits - and taken away from annuitants. If you are in the same position as me, make a formal complaint to the Regulator; the Ombudsman is restricted in what they can do about this blatant daylight robbery. Reviewed on: 20th June 2024

Shameful service and company

I’ve been waiting for 2 months to get my policies paid out. I received an email 2 days ago saying that the one policy has decreased in value by 37%. Still no payout. Customer agents don’t tell the truth. Polite but untruthful. Can’t believe anything they tell you. So utterly useless. I have no words left. Reviewed on: 16th April 2024

Aviva , Amatures when it comes to Penisons !

I transferred my pension from Aviva because I just couldn’t take anymore of their sheer incompetence. They may well receive good r3views on insurance , as this is much more their expertise , as for Pensions , they are merely in a training room when dealing with Administrating your pension . It takes ages to explain exactly what you would like from the call , then transferred all over the place ! Then it can take anything up to 1 month for a basic fund switch ! Aviva need to get their act together, people lose money inbetween investing. Very Poor indeed ! Reviewed on: 18th March 2024

If you want to be lied to and misinformed then Aviva...

If you want to be lied to and misinformed then Aviva Pension are the company to go with . Absolutely abysmal Reviewed on: 15th March 2024

Poor pension performance as value fell dramatically.

Poor pension performance as value fell dramatically. Reviewed on: 11th March 2024

Good pension product

I have had a pension with Aviva for over 15 years. Easy online access to check on pension performance, make additional contributions and even make an UFPLS wiithdrawal. I thoroughly recommend Aviva pensions. Reviewed on: 3rd March 2024

Aviva fund genocide

I have a company pension with Aviva but I'm very upset they invest in and support the genocide in Palestine where living people are being run over in bulldozers and people literally starving to death are being shot while they wait for a bag of flour. I wrote and complained to them about this and they didn't even both to contact me back at all. Reviewed on: 29th February 2024

Had an old pension with Aviva - was only worth 3k.

Had an old pension with Aviva - was only worth 3k. Applied to lift the money in October 2023 and I'm still waiting. Correspondence has been terrible. I would honestly never recommend them to anyone! Next step is the Financial Ombudsman office. Reviewed on: 18th January 2024

Quoted experience not printed wipe out

Quoted experience not printed wipe out Reviewed on: 4th January 2024

Aviva Dont Pay Up

Waited nearly 2 months and many deadlines for my Aviva pension and still waiting. 3 missed deadlines for my pension and lump sum to start. Had my money 25+ years and obviously dont want to part with it. Reviewed on: 27th October 2023

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