Bank of Scotland Reviews

Ratings based on 84 reviews Last review 2 weeks ago
4.07 / 5Great overall rating

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5 42
4 25
3 5
2 5
1 7

Your Bank of Scotland Reviews (84)

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4th October 2017

Going down hill since taken over by LLoyds

I just think they are pretty avarage, and have been going down hill since taken over by LLoyds, My accounts have been rebranded as Halifax accounts although my cheque books are still...

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I just think they are pretty avarage, and have been going down hill since taken over by LLoyds, My accounts have been rebranded as Halifax accounts although my cheque books are still BoS.
I have about 8 accounts with Halifax/BoS but there is no overall total.
They will try to hit me with fees if I do not have money in the right pocket at the right time.
All in all I think it is a crap service, but I have yet to find better.
First Direct is alleged to be better, but not in my experience.

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22nd July 2017

so helpful

I have a credit card already but wanted one with no interest on purchases as I am getting married in October. Visited my local bank of Scotland where they were so helpful! got my current credit card upgraded to 29 months interest free on purchases, so...

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I have a credit card already but wanted one with no interest on purchases as I am getting married in October. Visited my local bank of Scotland where they were so helpful! got my current credit card upgraded to 29 months interest free on purchases, so I still only have the one card, and didn't feel pressured into taking the higher credit limit. So I am getting exactly what I wanted, without it being more than I need, so no temptation!

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20th June 2017

Brilliant.

I have banked with the bank of Scotland since I was 16 and I have never had a problem! I can not fault them in anyway, I find that using my online banking app makes things more easier and faster for me than having to visit my local branch. Definitely...

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I have banked with the bank of Scotland since I was 16 and I have never had a problem! I can not fault them in anyway, I find that using my online banking app makes things more easier and faster for me than having to visit my local branch. Definitely a brilliant place to bank in my opinion.

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13th June 2017

Easy set up, great account, friendly staff

I recently opened a new "Classic Account with Vantage" at the Bank of Scotland. My partner has been with them for over 20 years and told me that they've been great. I did my research and their accounts have quite consistently been in best buy tables...

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I recently opened a new "Classic Account with Vantage" at the Bank of Scotland. My partner has been with them for over 20 years and told me that they've been great. I did my research and their accounts have quite consistently been in best buy tables I've seen, it also pays interest (unlike my old account at RBS) and they have more branches around - not that I really use them, but it's nice to know they are there. I also liked the everyday offers feature, which said it would give me cashback just shopping as normal if I pay with my Bank of Scotland debit card. You can have these offers "flagged" on your statement too, so that you spot where you could be earning cashback. I did pop in to the branch with a few questions before I opened the account, and the staff were very friendly and helpful. There was a queue at the time, and 2 staff members were helping people skip the queue by showing them how to deposit money in the deposit box/cash machines which I thought was helpful.
It meant I was seen much quicker than just joining the line! They also have a linked monthly saver account which looks good, I may open that too (you need a Bank of Scotland current account to have the Monthly Saver account).

I did the account opening online, which was very easy to do, and had the decision in minutes. I think the whole process took less than 10 minutes. The card and PIN arrived within 4 days (faster than they said it would). Their mobile banking app is VERY easy to use and looks like it lets you do everything you might need to do. I have just activated my first everyday offer - 5% cashback on shopping in Morrisons.

All in all, my experience so far has been very positive, no problems opening the account, and so far, lots of good things about the bank and the account.

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30th May 2017

Not really keeping up with the times

I've been with Bank of Scotland and then HBOS for more than 20 years now. In the time, they've been slow to respond to internet banking, their website is not very intuitive, and their bank and credit card statements are not easy to print out and...

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I've been with Bank of Scotland and then HBOS for more than 20 years now. In the time, they've been slow to respond to internet banking, their website is not very intuitive, and their bank and credit card statements are not easy to print out and export. Plus they have refused to divest from certain ethically dubious businesses and individuals. They're not terrible, but I think they could be doing a lot better.

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30th April 2017

Home is where the (Halifax) Bank of Scotland insurance is!

I was persuaded to take out insurance with Halifax-Bank of Scotland or HBOS when I found my own insurance creeping up each year, as it does..... So a very kind inhouse advisor talked me through it, gave me a look at a little video and a lovely little...

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I was persuaded to take out insurance with Halifax-Bank of Scotland or HBOS when I found my own insurance creeping up each year, as it does..... So a very kind inhouse advisor talked me through it, gave me a look at a little video and a lovely little document wallet with all my terms and conditions - the result is that I am now getting equivalent insurance with home emergency cover and it costs me almost £10 less than my old insurers - go figure! Brilliant and I would recommend them to anyone.

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11th April 2017

bos platinum account

the account is brilliant i earn 3% on my credit balance i also get other benefit like worldwide travel aa breakdown mobile phone insurance all for 17 pounds a month and you get a platinum visa debit card witch makes it cheaper when you go abroad....

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the account is brilliant i earn 3% on my credit balance i also get other benefit like worldwide travel aa breakdown mobile phone insurance all for 17 pounds a month and you get a platinum visa debit card witch makes it cheaper when you go abroad. they got grate customer service and i never hand any problem

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