Bank of Scotland Reviews

BANK OF SCOTLAND HAVE LEFT ME AND MY FAMILY WITH NO MONEY

So I've just came back from working abroad and had dollars paid to me st the end of my...

So I've just came back from working abroad and had dollars paid to me st the end of my contract.
With all the virus stuff and now no work I called bank of scotland and explained my situation and they said yeh you can put them into your account and bring proof where u got them. No problem.
Next day I go to Bank Of Scotland Johnstone and wait in line 2meters apart as suggested by the middle aged blond woman. When it was my turn 15mins later she asked me how can we help you today. I explained I was here to put my dollars straight into my bank. She said I'm sorry we dont do that, I explained I had spoke to someone the day before and she said I'll have to speak to a manager please go back outside and I'll let you know. So I'm now at the front of a cue when she comes back and tells me I'm sorry we're not doing that today it's only essential transactions. I explained this is my money I need to put in the bank as I have a family of 4 she interrupts obrubtly and tells its not essential. The girl behind me says to her what's not essential about needing money in your bank at these trying times. She then yells people are dying because of this virus there's more important things....
Bank Of Scotland have yet again failed there customers HOW DARE THEY TDLL ME ITS NOT ESSENTIAL. THEY TAKE YOUR MONEY AND GIVE YOU IT OUT, WHAT EKSE IS THERE THATS NOT ESSENTIAL. I now have all my wages in dollars and cznt buy anything. Now I'm in a worse place BECAUSE OF BANK OF SCOTLAND. THIS IS JUST THE START OF THIS IM GOING ALL THE WAY. NEVER AGAIN WILL WE USE BANK OF SCOTLAND. I later got an email from them with thd header Bank Of Scotland Here To Help Our Customers Through This Tough Time HaHa Ha Ha
#terriblebank #worsebank

Marc AndrewLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

A Has been bank

I've been with this bank since 1981 and they used to say "we're a friend for life" but it's not true. They've gutted the staff, tried to automate systems but done it badly, went bust, and are becoming irrelevant due to new banks like...

I've been with this bank since 1981 and they used to say "we're a friend for life" but it's not true. They've gutted the staff, tried to automate systems but done it badly, went bust, and are becoming irrelevant due to new banks like Revolut.

Whenever I tried to make helpful comments or give feedback, over the years, they were ignored as the irrelevant ramblings of a lowly serf.

Rupert Wolfe MurrayLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fantastic customer service

Highly recommended never had any issue with this bank. Helpful handy and really easy to access anything I need.

Stephanie KeillLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great service.

Had our garage burnt down last year, very traumatic to wake up to that, and Bank Of Scotland were great with swift service, insurance agents out to check over everything, and efficient resolution of problem (complicated by asbestos in garage ceiling).

Had our garage burnt down last year, very traumatic to wake up to that, and Bank Of Scotland were great with swift service, insurance agents out to check over everything, and efficient resolution of problem (complicated by asbestos in garage ceiling).

Kevin MatthewsLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Interest on current account

And no monthly fee Friendly and helpful staff

David McNally Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Amazing

I went to them when I needed help and they certainly helped

JanetLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Mortgage

Great personal service from local branch

Michael RattrayLevel 2

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent Account

Bank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my...

Bank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my getting a bank account. They were helpful quick and above all so respectful and made sure I was treated with the respect all are due. I cant recommend them enough.

Susan LaingLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Appalling Service

Having had home insurance with The Bank of Scotland for 18 years, and the misfortune to have had a fire in my home almost 9 months ago, I have been living the nightmare of trying to get this dysfunctional, unprofessional, uncoordinated, underhanded...

Having had home insurance with The Bank of Scotland for 18 years, and the misfortune to have had a fire in my home almost 9 months ago, I have been living the nightmare of trying to get this dysfunctional, unprofessional, uncoordinated, underhanded organisation to, at least attempt, to complete the required reparations in order that I can move back to my home and out of temporary accommodation. In 9 months, all told, less than 1 weeks work has been completed. I live in a 1 bedroom flat, I currently pay them over £100 per month for home insurance and in compensation for the utter hell they have subjected me to I have been offered £500-I’ve paid them more in insurance in the period I’ve waited for them to arrange the repairs! Don’t be like me and learn the hard way that loyalty means nothing to this company.

ZiggyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Hampered by Halifax

Bank of Scotland has not been the same since it's disastrous tie up with the Halifax. Maybe one day it will again be a bank Scotland can be proud of.

NeillLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

An Honest Bank

Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get...

Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get away with murder. Support your local Bank whoever they are. I am with Bank of Scotland and trust them completely. Honest staff doing a great job. I have never received anything but good advise, friendly service and not been mis -sold anything.

Peter OggLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Great rates and great service

Lowest rates in comparison to all competitors reviewed

KastrattonLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Stress Free Mortgage

I had an advisor who led me through the whole process and made the whole thing easy

Clare MacDonaldLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Easy to set up and Fab Service

I set up a bank account with Bank of Scotland. It was so easy to do and very quick. The service inside the bank is also fantastic with friendly, knowledge able staff who look out for you and your money.

Dawn FotheringhamLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fantastic

Excellent customer service as always! Truly care about customers.

LianneLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fine unless something goes wrong

This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set...

This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set aside to sort out any issues promptly. Whenever a problem arises customers can guarantee that they face a long struggle and will have to speak to numerous employees before things are sorted out. If or when things are finally rectified the customer may be given a verbal apology however even this can't be counted upon.

Andrewmm Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Amateurs led by cretins

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.

Andrewmm Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent experience

Cannot fault this bank. They have been very supportive and helpful throughout my time with them, and their app is second to none.

Mark AdamsLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Simple, Accurate, Secured

Bank of Scotland was my first bank to get a personal account with as a high school student and it was and still a great experience and one of my favourite banks

Ahmed ElzomorLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Classic Account

Staff are always so friendly and helpful, good benefits with account

Gemma LairdLevel 2

(0)

• Share on Twitter
• Share on Facebook
• Embed Review