Bank of Scotland Reviews

Ratings based on 158 reviews Last review 1 week ago
3.94 / 5Great overall rating

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Your Bank of Scotland Reviews (158)

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4th February 2019

An Honest Bank

Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get...

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Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get away with murder. Support your local Bank whoever they are. I am with Bank of Scotland and trust them completely. Honest staff doing a great job. I have never received anything but good advise, friendly service and not been mis -sold anything.

Peter Ogg's avatarPeter OggLevel 1
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23rd December 2018

Fine unless something goes wrong

This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set...

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This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set aside to sort out any issues promptly. Whenever a problem arises customers can guarantee that they face a long struggle and will have to speak to numerous employees before things are sorted out. If or when things are finally rectified the customer may be given a verbal apology however even this can't be counted upon.

Andrewmm 's avatarAndrewmm Level 1
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17th December 2018

Amateurs led by cretins

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...

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On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.

Andrewmm 's avatarAndrewmm Level 1
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8th November 2018

Too many mistakes made in telephone banking

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with...

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They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with disparate systems to get balances, then call them all again to make transfers. ?They cancelled my visa card when I wasrobbed "to be safe" when I knew it was locked in a safe and refused to put payments from my current account to my visa unless I gave them the 16 digit number. This led to accruing debts. They lost a payment to BT. BT weren't much use either an I was cut off. I took my statements into the branch to sort it out and they lost the statements. When I came to put in my year end accounts I was missing a month and received a heavy fine from Companies House and I had to close my business. A gobby teller laughed at my predicament and was supported by his manager. He's now an MP. One time when I telephoned they asked for my digits 2 and 5 or whatever from my security numbers. The woman had a thick scotch accent so I didn't hear I said which numbers did you want 2 and 5? She said that was wrong and I was blocked from my account. When my dad was in a hospice and my wallet was stolen they were extremely unhelpful and rude. This had serious repercussions in fulfilling my father's wishes as I couldn't even get the £10 for the death certificate. Many a night I had to spend outdoors because I was locked out of my accounts

Frank Davidson's avatarFrank DavidsonLevel 1
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