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Bank of Scotland Reviews

Ratings based on 186 reviews Last review 2 months ago
3.99 / 5Great overall rating

Bank of Scotland values are putting customer first, keeping it simple and making a difference together. Smart Money People is the place for Bank of Scotland reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Bank of Scotland Reviews (186)

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25th March 2020

BANK OF SCOTLAND HAVE LEFT ME AND MY FAMILY WITH NO MONEY

So I've just came back from working abroad and had dollars paid to me st the end of my...

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So I've just came back from working abroad and had dollars paid to me st the end of my contract.
With all the virus stuff and now no work I called bank of scotland and explained my situation and they said yeh you can put them into your account and bring proof where u got them. No problem.
Next day I go to Bank Of Scotland Johnstone and wait in line 2meters apart as suggested by the middle aged blond woman. When it was my turn 15mins later she asked me how can we help you today. I explained I was here to put my dollars straight into my bank. She said I'm sorry we dont do that, I explained I had spoke to someone the day before and she said I'll have to speak to a manager please go back outside and I'll let you know. So I'm now at the front of a cue when she comes back and tells me I'm sorry we're not doing that today it's only essential transactions. I explained this is my money I need to put in the bank as I have a family of 4 she interrupts obrubtly and tells its not essential. The girl behind me says to her what's not essential about needing money in your bank at these trying times. She then yells people are dying because of this virus there's more important things....
Bank Of Scotland have yet again failed there customers HOW DARE THEY TDLL ME ITS NOT ESSENTIAL. THEY TAKE YOUR MONEY AND GIVE YOU IT OUT, WHAT EKSE IS THERE THATS NOT ESSENTIAL. I now have all my wages in dollars and cznt buy anything. Now I'm in a worse place BECAUSE OF BANK OF SCOTLAND. THIS IS JUST THE START OF THIS IM GOING ALL THE WAY. NEVER AGAIN WILL WE USE BANK OF SCOTLAND. I later got an email from them with thd header Bank Of Scotland Here To Help Our Customers Through This Tough Time HaHa Ha Ha
#terriblebank #worsebank

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25th January 2020

Mortgage Product Transfer Disappointment

I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate,...

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I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate, 3yr FR was also the same price and %. To me these were similar rates to other lenders on their 95% LTV rates. However, their valuation's for the property were lower meaning this was not an option.

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24th January 2020

A Has been bank

I've been with this bank since 1981 and they used to say "we're a friend for life" but it's not true. They've gutted the staff, tried to automate systems but done it badly, went bust, and are becoming irrelevant due to new banks like...

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I've been with this bank since 1981 and they used to say "we're a friend for life" but it's not true. They've gutted the staff, tried to automate systems but done it badly, went bust, and are becoming irrelevant due to new banks like Revolut.

Whenever I tried to make helpful comments or give feedback, over the years, they were ignored as the irrelevant ramblings of a lowly serf.

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