Bank of Scotland Reviews

Amateurs led by cretins

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.

Andrewmm Level 1

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Excellent experience

Cannot fault this bank. They have been very supportive and helpful throughout my time with them, and their app is second to none.

Mark AdamsLevel 1

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Simple, Accurate, Secured

Bank of Scotland was my first bank to get a personal account with as a high school student and it was and still a great experience and one of my favourite banks

Ahmed ElzomorLevel 1

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Classic Account

Staff are always so friendly and helpful, good benefits with account

Gemma LairdLevel 1

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Classic Vantage account.

I use my classic vantage account as a secondary account and am happy with the online banking system and it offer a very reasonable interest rate.

Ian majorLevel 1

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Great product

bank of scotland has a fabulous app which makes life so much easier paying bills and keeping track of finances

bruce melvinLevel 1

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Excellent bank

Bank of Scotland are always happy to assist and help when calling their helpline or visiting the store

mel1994Level 1

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Excellent product

Excellent product and service, can’t fault them at all. Always there to help if needed but never actually needed.

Garyth JardineLevel 1

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Poor customer service commonplace

Service is often poor to the extent that I avoid phoning the call centre if I can help it.

zyx15Level 1

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Best Service

With excellent teams working all round rhe clock, making the switch from Clydesdale to Bank of Scotland just made sense. The customer service has been impeccable and it is always quick and conveinent.

Kelly CarolanLevel 1

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Pats choice 10 out of 10

Staff are always welcoming and helpfull

Patrick O'ReillyLevel 1

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Not helpful

Having had an overdraft for 15 years, they removed facility without notice and it caused stress and hardship. Poor customer service

Linda WatsonLevel 1

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Too many mistakes made in telephone banking

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with...

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with disparate systems to get balances, then call them all again to make transfers. ?They cancelled my visa card when I wasrobbed "to be safe" when I knew it was locked in a safe and refused to put payments from my current account to my visa unless I gave them the 16 digit number. This led to accruing debts. They lost a payment to BT. BT weren't much use either an I was cut off. I took my statements into the branch to sort it out and they lost the statements. When I came to put in my year end accounts I was missing a month and received a heavy fine from Companies House and I had to close my business. A gobby teller laughed at my predicament and was supported by his manager. He's now an MP. One time when I telephoned they asked for my digits 2 and 5 or whatever from my security numbers. The woman had a thick scotch accent so I didn't hear I said which numbers did you want 2 and 5? She said that was wrong and I was blocked from my account. When my dad was in a hospice and my wallet was stolen they were extremely unhelpful and rude. This had serious repercussions in fulfilling my father's wishes as I couldn't even get the £10 for the death certificate. Many a night I had to spend outdoors because I was locked out of my accounts

Frank DavidsonLevel 1

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Bank of Scotland

Mediocre at best. Of course, it's a British bank, so it goes without saying.

Michael StewartLevel 1

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Lousy interest rates but quick to charge fees

Long term accounts getting a fraction of 1% interest, changed agreed overdraft costs to their benefit.

David PatersonLevel 1

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GREAT OVERALL PRODUCT

I love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not...

I love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not give it FULL MARKS is that it is easier to borrow than to pay back and if I choose to pay back some of my overdraft this is shown as me being inconsistent instead of diligently managing my money! Otherwise, love this account.

Lisette DavidsonLevel 1

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Happy customer

Happy experience throughout my time their x

AmandaLevel 1

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Needs Improvement

I once bought a product which was of no service or use to me and when i requested a refund it was refused. Not the kind of service i need.

Asma MohammedLevel 1

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honestly it has been great

from the start we were taken care of got help when we needed it, so friendly and helpful

David HendersonLevel 1

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Great friendly bank

This has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a...

This has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a classic account. I would not hesitate to recommend them to others.

Susan LaingLevel 1

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