Bank of Scotland Reviews

BANK OF SCOTLAND HAVE LEFT ME AND MY FAMILY WITH NO MONEY

So I've just came back from working abroad and had dollars paid to me st the end of my...

So I've just came back from working abroad and had dollars paid to me st the end of my contract.
With all the virus stuff and now no work I called bank of scotland and explained my situation and they said yeh you can put them into your account and bring proof where u got them. No problem.
Next day I go to Bank Of Scotland Johnstone and wait in line 2meters apart as suggested by the middle aged blond woman. When it was my turn 15mins later she asked me how can we help you today. I explained I was here to put my dollars straight into my bank. She said I'm sorry we dont do that, I explained I had spoke to someone the day before and she said I'll have to speak to a manager please go back outside and I'll let you know. So I'm now at the front of a cue when she comes back and tells me I'm sorry we're not doing that today it's only essential transactions. I explained this is my money I need to put in the bank as I have a family of 4 she interrupts obrubtly and tells its not essential. The girl behind me says to her what's not essential about needing money in your bank at these trying times. She then yells people are dying because of this virus there's more important things....
Bank Of Scotland have yet again failed there customers HOW DARE THEY TDLL ME ITS NOT ESSENTIAL. THEY TAKE YOUR MONEY AND GIVE YOU IT OUT, WHAT EKSE IS THERE THATS NOT ESSENTIAL. I now have all my wages in dollars and cznt buy anything. Now I'm in a worse place BECAUSE OF BANK OF SCOTLAND. THIS IS JUST THE START OF THIS IM GOING ALL THE WAY. NEVER AGAIN WILL WE USE BANK OF SCOTLAND. I later got an email from them with thd header Bank Of Scotland Here To Help Our Customers Through This Tough Time HaHa Ha Ha
#terriblebank #worsebank

Marc AndrewLevel 1

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Great Banking

Great Customer Advice service, phone banking, app banking and internet banking. Highly recommend!

Anna Level 1

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Excellent customer service

I often go into the bank once a week to withdraw or deposit money. It is very welcoming and there is always someone on hand to give you advice. The cashiers are great with a wile for every customer!

Carrie DochertyLevel 1

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Never had an issue

Great customer service and never had an issue with them. Great bank overall

Jay dixon Level 1

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RELIABLE BANK

I HAVE BEEN A CUSTOMER FOR MORE THAN FORTY YEARS, FROM MY STUDENT DAYS, ALMOST ALL OF IT ONLINE. THE BANK HAS NEVER BADLY LET ME DOWN OVER THAT PERIOD. PRETTY GOOD SERVICE EXPERIENCE I'D SAY

John CunninghamLevel 2

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Mortgage Product Transfer Disappointment

I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate,...

I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate, 3yr FR was also the same price and %. To me these were similar rates to other lenders on their 95% LTV rates. However, their valuation's for the property were lower meaning this was not an option.

BobLevel 1

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A Has been bank

I've been with this bank since 1981 and they used to say "we're a friend for life" but it's not true. They've gutted the staff, tried to automate systems but done it badly, went bust, and are becoming irrelevant due to new banks like...

I've been with this bank since 1981 and they used to say "we're a friend for life" but it's not true. They've gutted the staff, tried to automate systems but done it badly, went bust, and are becoming irrelevant due to new banks like Revolut.

Whenever I tried to make helpful comments or give feedback, over the years, they were ignored as the irrelevant ramblings of a lowly serf.

Rupert Wolfe MurrayLevel 1

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Good customer relation

Easy to talk to and very friendly. Security second to none

William LawsonLevel 1

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Excellent

I love the app for my bank account and the cashback, both of which make banking with the bank of scotland rewarding.

AndrewLevel 1

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Easy to use bank account

Bank Staff are friendly, helpful and not pushy. Bank Account is straightforward, easy to use and trouble free. All payment methods available & also has easy to use safe Internet Banklng.

Peter OggLevel 1

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Galatasaray1905

I like to coking and i like ti watchin tv

Ionut gianin caplescu Level 1

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No issues

I have been with the Bank of Scotland for many years. I have never had any problems and have always found their customer service to be excellent in branch and over the phone.

KirstenmfLevel 1

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Fantastic customer service

Highly recommended never had any issue with this bank. Helpful handy and really easy to access anything I need.

Stephanie KeillLevel 1

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Fantastic customer service.

Never had a problem with this bank. They are so helpful with anything I need. I would highly recommend them.

Stephanie KeillLevel 1

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Best Bank

I have always thought my experience when in branch or calling has been very professional and efficient.

Alyshia MacDonaldLevel 1

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Helped Me Buy A Flat

Perfect customer service and products that led to me and my girlfriend buying a flat.

Scott DawsonLevel 1

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Reasonable app, customer service lacking

The app is easy to use though could do with some more functionality. Unfortunately it's very difficult to get through to customer service.

Aidan Clark Level 1

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Rubbish interest and overdraft fees

Appalling rates of interest for classic accounts and daily overdraft fees are a total rip-off.

David PatersonLevel 2

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Excellent Account

After losing my job and being treated appallingly by my previous bank BofS stepped in when i was at my lowest and helped me regain some dignity. The Classic account is excellent and offers everything you would expect and has no fee.

Susan LaingLevel 1

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OK, I suppose

They used to make a lot of mistakes when it was telephone banking and were never wrong. Since I moved to Internet Banking no mistakes but poor interest.

Frank DavidsonLevel 1

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