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Bank of Scotland Reviews

Ratings based on 151 reviews Last review 1 day ago
3.92 / 5Great overall rating

Bank of Scotland values are putting customer first, keeping it simple and making a difference together. Smart Money People is the place for Bank of Scotland reviews. Read and write reviews to help increase trust and transparency in Financial Services.

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Your Bank of Scotland Reviews (151)

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17th December 2018

Amateurs led by cretins

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...

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On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.

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8th November 2018

Too many mistakes made in telephone banking

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with...

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They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with disparate systems to get balances, then call them all again to make transfers. ?They cancelled my visa card when I wasrobbed "to be safe" when I knew it was locked in a safe and refused to put payments from my current account to my visa unless I gave them the 16 digit number. This led to accruing debts. They lost a payment to BT. BT weren't much use either an I was cut off. I took my statements into the branch to sort it out and they lost the statements. When I came to put in my year end accounts I was missing a month and received a heavy fine from Companies House and I had to close my business. A gobby teller laughed at my predicament and was supported by his manager. He's now an MP. One time when I telephoned they asked for my digits 2 and 5 or whatever from my security numbers. The woman had a thick scotch accent so I didn't hear I said which numbers did you want 2 and 5? She said that was wrong and I was blocked from my account. When my dad was in a hospice and my wallet was stolen they were extremely unhelpful and rude. This had serious repercussions in fulfilling my father's wishes as I couldn't even get the £10 for the death certificate. Many a night I had to spend outdoors because I was locked out of my accounts

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7th November 2018

GREAT OVERALL PRODUCT

I love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not...

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I love this account as it is easy to use and operate and the overdraft facility has been fine tuned now so it advises you how much you can borrow and you can do this easily and simply in just a few clicks. The down side, and the only reason I do not give it FULL MARKS is that it is easier to borrow than to pay back and if I choose to pay back some of my overdraft this is shown as me being inconsistent instead of diligently managing my money! Otherwise, love this account.

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6th November 2018

Great friendly bank

This has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a...

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This has been a great experience. I was really struggling financially and was able to get back on track with the help of Bank of Scotland, They initially provided me with a basic account when I had none, then after time allowing me to upgrade to a classic account. I would not hesitate to recommend them to others.

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