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4th October 2018
Mortgage Misery
Avoid at all costs Cant believe that they can trade in Uk.
Your Bank of Scotland Reviews (130)
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18th September 2018
Very straightforward process
Pleased with this insurance, was easy to set up
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3rd September 2018
They lie about doing things, and only communicate by letter
Lazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when...
Read moreLazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when they have not. For 3 weeks we've been trying to make an important, but basic change to the mortgage. Making any request for amendment is passed on the by the customer service team . You can't speak to the back office team, yet they tell the CS team that it's been dealt with. So far, after at least 20 phone calls from various people including our solicitors, they have still not done the most basic of tasks. They don't have an online platform to see mortgage documents. EVERYTHING is done by letters. Hello the 1990s. The back office team are either lazy, liars or incompetent - or possibly all 3.
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13th June 2018
Fees are too much
I have a platinum account and the fees are too much. It started out at £12 per month and now it is £17 per month.
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25th May 2018
Home Insurance
Bank of Scotland is my bank and I am very pleased with them for that. Now, sadly, like many other insurers, they give a fantastic deal when you first get insurance with them and then the insurance increased exponentially as the years go by. I have a...
Read moreBank of Scotland is my bank and I am very pleased with them for that. Now, sadly, like many other insurers, they give a fantastic deal when you first get insurance with them and then the insurance increased exponentially as the years go by. I have a first floor one bedroom flat in a tenement, have never claimed, minimal content and they expect me to pay £607.11 per year (building and content)!!!! I phoned them this morning, very good customer service, they miraculously offered to take it down to £204 per year although I have not managed to get the detailed breakdown yet as I lost the connection and need to contact them again, only thing I know is that it no longer includes legal liabilities which is a bit of a bother. I have not made my final decision yet but insurance becoming extortionate is really disappointing as I trust the bank otherwise. I cannot rate them beyond 2 stars for home insurance.
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3rd May 2018
Great account
Me and my parter have this account together in which we are saving for a martgage and it’s great
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14th March 2018
Far too expensive
Over triple the price of the other insurance quotes I received for the same coverage!
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11th February 2018
Good offers, terrible customer service
As long as everything is good, there are no problems but as soon as anything goes wrong, BOS are not interested.
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11th February 2018
great service
I have used the Bank of Scotland for my residential mortgage and a buy to let and have found their mortgage advisor and the rest of their staff to be extremely helpful and respectful, making the experience stress free and easy.
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11th February 2018
Great service
Having held a current account with the bank for many years I have always found the service I receive fantastic and the staff incredibly helpful at my local branch.
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11th February 2018
Very nescessary
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10th February 2018
very transparent
You do know exactly what you are getting with this product and its a good deal. I like this bank as I feel you can really trust them all the way. Its a pleasure to do business and I have been with them for many years now.
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10th February 2018
Great Service
I was impressed by the highly personalised service I received and ongoing support
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10th February 2018
GREAT OFFER, GREAT DEAL AND STAFF
THOROUGHLY WELL TREATED AND GIVEN SOME GOOD ADVICE FOR RECENT LOAN, HAD TO GO THROUGH A FEW MORE QUESTIONS THAN NORMAL BUT COMFORTABLY ANSWERED AND LOAN APPROVED, HAVEN'T LOOKED BACK AND FINANCIALLY TURNED AROUND SINCE LOAN PUT IN PLACE.
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9th February 2018
Good Service from a Bank you can trust
A face to face service offering you products and services tailored for your needs with no hard sell.
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9th February 2018
Easy to set up and manage
Great service in branch, explained products clearly and easy to manage account online.
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8th February 2018
Force to automation
Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down
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