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13th June 2018
Fees are too much
I have a platinum account and the fees are too much. It started out at £12 per month and now it is £17 per month.
Your Bank of Scotland Reviews (126)
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25th May 2018
Home Insurance
Bank of Scotland is my bank and I am very pleased with them for that. Now, sadly, like many other insurers, they give a fantastic deal when you first get insurance with them and then the insurance increased exponentially as the years go by. I have a...
Read moreBank of Scotland is my bank and I am very pleased with them for that. Now, sadly, like many other insurers, they give a fantastic deal when you first get insurance with them and then the insurance increased exponentially as the years go by. I have a first floor one bedroom flat in a tenement, have never claimed, minimal content and they expect me to pay £607.11 per year (building and content)!!!! I phoned them this morning, very good customer service, they miraculously offered to take it down to £204 per year although I have not managed to get the detailed breakdown yet as I lost the connection and need to contact them again, only thing I know is that it no longer includes legal liabilities which is a bit of a bother. I have not made my final decision yet but insurance becoming extortionate is really disappointing as I trust the bank otherwise. I cannot rate them beyond 2 stars for home insurance.
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3rd May 2018
Great account
Me and my parter have this account together in which we are saving for a martgage and it’s great
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14th March 2018
Far too expensive
Over triple the price of the other insurance quotes I received for the same coverage!
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11th February 2018
Good offers, terrible customer service
As long as everything is good, there are no problems but as soon as anything goes wrong, BOS are not interested.
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11th February 2018
great service
I have used the Bank of Scotland for my residential mortgage and a buy to let and have found their mortgage advisor and the rest of their staff to be extremely helpful and respectful, making the experience stress free and easy.
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11th February 2018
Great service
Having held a current account with the bank for many years I have always found the service I receive fantastic and the staff incredibly helpful at my local branch.
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11th February 2018
Very nescessary
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10th February 2018
very transparent
You do know exactly what you are getting with this product and its a good deal. I like this bank as I feel you can really trust them all the way. Its a pleasure to do business and I have been with them for many years now.
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10th February 2018
Great Service
I was impressed by the highly personalised service I received and ongoing support
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10th February 2018
GREAT OFFER, GREAT DEAL AND STAFF
THOROUGHLY WELL TREATED AND GIVEN SOME GOOD ADVICE FOR RECENT LOAN, HAD TO GO THROUGH A FEW MORE QUESTIONS THAN NORMAL BUT COMFORTABLY ANSWERED AND LOAN APPROVED, HAVEN'T LOOKED BACK AND FINANCIALLY TURNED AROUND SINCE LOAN PUT IN PLACE.
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9th February 2018
Good Service from a Bank you can trust
A face to face service offering you products and services tailored for your needs with no hard sell.
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9th February 2018
Easy to set up and manage
Great service in branch, explained products clearly and easy to manage account online.
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8th February 2018
Force to automation
Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down
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3rd February 2018
No Issues Really
As the title says, pretty run of the mill, the queue times for call support can be a bit long but the issues do tend to be resolved if they crop up.
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16th January 2018
Home insurance
Went to my bank just to talk about my savings account, started talking about savings a d then how to save money, and ended up swapping to their home insurance saving nearly a tenner a month! Very happy
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14th January 2018
Friendly and helpful
The staff were friendly, helpful and seemed to know there stuff. Very pleased with the level of service we received though it was a little busy.
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