Your Bank of Scotland Reviews (162)
Excellent Account
Bank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my...
Read moreBank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my getting a bank account. They were helpful quick and above all so respectful and made sure I was treated with the respect all are due. I cant recommend them enough.
Appalling Service
Having had home insurance with The Bank of Scotland for 18 years, and the misfortune to have had a fire in my home almost 9 months ago, I have been living the nightmare of trying to get this dysfunctional, unprofessional, uncoordinated, underhanded...
Read moreHaving had home insurance with The Bank of Scotland for 18 years, and the misfortune to have had a fire in my home almost 9 months ago, I have been living the nightmare of trying to get this dysfunctional, unprofessional, uncoordinated, underhanded organisation to, at least attempt, to complete the required reparations in order that I can move back to my home and out of temporary accommodation. In 9 months, all told, less than 1 weeks work has been completed. I live in a 1 bedroom flat, I currently pay them over £100 per month for home insurance and in compensation for the utter hell they have subjected me to I have been offered £500-I’ve paid them more in insurance in the period I’ve waited for them to arrange the repairs! Don’t be like me and learn the hard way that loyalty means nothing to this company.
Hampered by Halifax
Bank of Scotland has not been the same since it's disastrous tie up with the Halifax. Maybe one day it will again be a bank Scotland can be proud of.
An Honest Bank
Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get...
Read moreBanks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get away with murder. Support your local Bank whoever they are. I am with Bank of Scotland and trust them completely. Honest staff doing a great job. I have never received anything but good advise, friendly service and not been mis -sold anything.
Great rates and great service
Lowest rates in comparison to all competitors reviewed
Stress Free Mortgage
I had an advisor who led me through the whole process and made the whole thing easy
Easy to set up and Fab Service
I set up a bank account with Bank of Scotland. It was so easy to do and very quick. The service inside the bank is also fantastic with friendly, knowledge able staff who look out for you and your money.
Fantastic
Excellent customer service as always! Truly care about customers.
Fine unless something goes wrong
This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set...
Read moreThis bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set aside to sort out any issues promptly. Whenever a problem arises customers can guarantee that they face a long struggle and will have to speak to numerous employees before things are sorted out. If or when things are finally rectified the customer may be given a verbal apology however even this can't be counted upon.
Amateurs led by cretins
On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...
Read moreOn 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.
Excellent experience
Cannot fault this bank. They have been very supportive and helpful throughout my time with them, and their app is second to none.
Simple, Accurate, Secured
Bank of Scotland was my first bank to get a personal account with as a high school student and it was and still a great experience and one of my favourite banks
Classic Account
Staff are always so friendly and helpful, good benefits with account
Classic Vantage account.
I use my classic vantage account as a secondary account and am happy with the online banking system and it offer a very reasonable interest rate.
Great product
bank of scotland has a fabulous app which makes life so much easier paying bills and keeping track of finances
Excellent bank
Bank of Scotland are always happy to assist and help when calling their helpline or visiting the store
Excellent product
Excellent product and service, can’t fault them at all. Always there to help if needed but never actually needed.
Poor customer service commonplace
Service is often poor to the extent that I avoid phoning the call centre if I can help it.
