Bank of Scotland Reviews

Excellent Account

Bank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my...

Bank of Scotland came in and helped me when no one would. I was struggling t get a bank account that didn't charge a fee after losing my bank account with RBS. I had finally gotten a job, after a long period of unemployment, but it hinged on my getting a bank account. They were helpful quick and above all so respectful and made sure I was treated with the respect all are due. I cant recommend them enough.

Susan LaingLevel 1

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Appalling Service

Having had home insurance with The Bank of Scotland for 18 years, and the misfortune to have had a fire in my home almost 9 months ago, I have been living the nightmare of trying to get this dysfunctional, unprofessional, uncoordinated, underhanded...

Having had home insurance with The Bank of Scotland for 18 years, and the misfortune to have had a fire in my home almost 9 months ago, I have been living the nightmare of trying to get this dysfunctional, unprofessional, uncoordinated, underhanded organisation to, at least attempt, to complete the required reparations in order that I can move back to my home and out of temporary accommodation. In 9 months, all told, less than 1 weeks work has been completed. I live in a 1 bedroom flat, I currently pay them over £100 per month for home insurance and in compensation for the utter hell they have subjected me to I have been offered £500-I’ve paid them more in insurance in the period I’ve waited for them to arrange the repairs! Don’t be like me and learn the hard way that loyalty means nothing to this company.

ZiggyLevel 1

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Hampered by Halifax

Bank of Scotland has not been the same since it's disastrous tie up with the Halifax. Maybe one day it will again be a bank Scotland can be proud of.

NeillLevel 1

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An Honest Bank

Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get...

Banks in general are getting bad press, but only because they didn't put up a fight over PPI. Loads of people took it out and were not mis-sold but are allowed to claim it all back. Many benefitted from having it. Petrol companies and supermarkets get away with murder. Support your local Bank whoever they are. I am with Bank of Scotland and trust them completely. Honest staff doing a great job. I have never received anything but good advise, friendly service and not been mis -sold anything.

Peter OggLevel 1

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Great rates and great service

Lowest rates in comparison to all competitors reviewed

KastrattonLevel 1

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Stress Free Mortgage

I had an advisor who led me through the whole process and made the whole thing easy

Clare MacDonaldLevel 1

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Easy to set up and Fab Service

I set up a bank account with Bank of Scotland. It was so easy to do and very quick. The service inside the bank is also fantastic with friendly, knowledge able staff who look out for you and your money.

Dawn FotheringhamLevel 1

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Fantastic

Excellent customer service as always! Truly care about customers.

LianneLevel 1

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Fine unless something goes wrong

This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set...

This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set aside to sort out any issues promptly. Whenever a problem arises customers can guarantee that they face a long struggle and will have to speak to numerous employees before things are sorted out. If or when things are finally rectified the customer may be given a verbal apology however even this can't be counted upon.

Andrewmm Level 1

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Amateurs led by cretins

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.

Andrewmm Level 1

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Excellent experience

Cannot fault this bank. They have been very supportive and helpful throughout my time with them, and their app is second to none.

Mark AdamsLevel 1

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Simple, Accurate, Secured

Bank of Scotland was my first bank to get a personal account with as a high school student and it was and still a great experience and one of my favourite banks

Ahmed ElzomorLevel 1

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Classic Account

Staff are always so friendly and helpful, good benefits with account

Gemma LairdLevel 1

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Classic Vantage account.

I use my classic vantage account as a secondary account and am happy with the online banking system and it offer a very reasonable interest rate.

Ian majorLevel 1

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Great product

bank of scotland has a fabulous app which makes life so much easier paying bills and keeping track of finances

bruce melvinLevel 1

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Excellent bank

Bank of Scotland are always happy to assist and help when calling their helpline or visiting the store

mel1994Level 1

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Excellent product

Excellent product and service, can’t fault them at all. Always there to help if needed but never actually needed.

Garyth JardineLevel 1

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Poor customer service commonplace

Service is often poor to the extent that I avoid phoning the call centre if I can help it.

zyx15Level 1

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Best Service

With excellent teams working all round rhe clock, making the switch from Clydesdale to Bank of Scotland just made sense. The customer service has been impeccable and it is always quick and conveinent.

Kelly CarolanLevel 1

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Pats choice 10 out of 10

Staff are always welcoming and helpfull

Patrick O'ReillyLevel 1

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