Your Bank of Scotland Reviews (127)
Fees are too much
I have a platinum account and the fees are too much. It started out at £12 per month and now it is £17 per month.
Home Insurance
Bank of Scotland is my bank and I am very pleased with them for that. Now, sadly, like many other insurers, they give a fantastic deal when you first get insurance with them and then the insurance increased exponentially as the years go by. I have a...
Read moreBank of Scotland is my bank and I am very pleased with them for that. Now, sadly, like many other insurers, they give a fantastic deal when you first get insurance with them and then the insurance increased exponentially as the years go by. I have a first floor one bedroom flat in a tenement, have never claimed, minimal content and they expect me to pay £607.11 per year (building and content)!!!! I phoned them this morning, very good customer service, they miraculously offered to take it down to £204 per year although I have not managed to get the detailed breakdown yet as I lost the connection and need to contact them again, only thing I know is that it no longer includes legal liabilities which is a bit of a bother. I have not made my final decision yet but insurance becoming extortionate is really disappointing as I trust the bank otherwise. I cannot rate them beyond 2 stars for home insurance.
Great account
Me and my parter have this account together in which we are saving for a martgage and it’s great
Far too expensive
Over triple the price of the other insurance quotes I received for the same coverage!
Good offers, terrible customer service
As long as everything is good, there are no problems but as soon as anything goes wrong, BOS are not interested.
great service
I have used the Bank of Scotland for my residential mortgage and a buy to let and have found their mortgage advisor and the rest of their staff to be extremely helpful and respectful, making the experience stress free and easy.
Great service
Having held a current account with the bank for many years I have always found the service I receive fantastic and the staff incredibly helpful at my local branch.
Very nescessary
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very transparent
You do know exactly what you are getting with this product and its a good deal. I like this bank as I feel you can really trust them all the way. Its a pleasure to do business and I have been with them for many years now.
Great Service
I was impressed by the highly personalised service I received and ongoing support
GREAT OFFER, GREAT DEAL AND STAFF
THOROUGHLY WELL TREATED AND GIVEN SOME GOOD ADVICE FOR RECENT LOAN, HAD TO GO THROUGH A FEW MORE QUESTIONS THAN NORMAL BUT COMFORTABLY ANSWERED AND LOAN APPROVED, HAVEN'T LOOKED BACK AND FINANCIALLY TURNED AROUND SINCE LOAN PUT IN PLACE.
Good Service from a Bank you can trust
A face to face service offering you products and services tailored for your needs with no hard sell.
Easy to set up and manage
Great service in branch, explained products clearly and easy to manage account online.
Force to automation
Sadly like other banks they do not like you interacting with a staff member any more and prefer you to use the dreadful automated machines that keep breaking down
No Issues Really
As the title says, pretty run of the mill, the queue times for call support can be a bit long but the issues do tend to be resolved if they crop up.
Home insurance
Went to my bank just to talk about my savings account, started talking about savings a d then how to save money, and ended up swapping to their home insurance saving nearly a tenner a month! Very happy
