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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.71 (350 reviews)

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4.77

Based on 350 reviews, last reviewed 22nd Jan 2026

13% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fantastic customer service , always happy to help ,... Fantastic customer service , always happy to help , especially Tom & Adam Reviewed on: 22nd January 2026

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Bath Building Society have a range of mortgages for different borrowing needs.

Some of the specialist mortgages that Bath Building Society offer include student mortgages, rent a room mortgages and joint borrower, sole proprietor.

Bath Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Mortgages reviews (350)

Review of the Bath Building Society, Mortgages:

BATH BUILDING SOCIETY

An excellent lender who are in touch with the needs of their clients and who always try to help in a positive manner Reviewed on: 25th March 2024

Reply from Bath Building Society Thank you for providing this feedback Simon. This is great to hear and we do try our best! Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 26th March 2024

Excellent from start to finish!

Excellent from start to finish! One of only a few companies that offer a buy-for-uni mortgage so that was a good start. Every step of the way we were treated with professionalism and told what was happening. I could not recommend you more!!! Reviewed on: 19th March 2025

Reply from Bath Building Society Thank you for taking the time to leave us a review. I'm so pleased that you had a great experience and that the buy for university mortgage was available for you. I will forward your comments to the team. Ian Birch, Senior Mortgage Advisor Response date: 19th March 2025

Overall good. Just slow.

They are just slow as the process seems manual for the mortgage. Everything turned out good though. So just be prepared for a slow application. Reviewed on: 18th March 2025

Reply from Bath Building Society Hi Marios, thank you for taking the time out and providing this feedback. Due to recent changes in stamp duty that comes into play soon, we received a high volume of applications that affected out normal service standards. Please accept my apologies for this but am glad we were able to assist. Ben Hutchings, National Account Manager Response date: 20th March 2025

Excellent service.

Excellent service. You can always speak to a human and get an empathic, genuine response to your questions. Reviewed on: 14th March 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. This is great to hear and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 17th March 2025

Rebekka is a diamond,so helpful with full understand...

Rebekka is a diamond,so helpful with full understanding of my reasonable request.Acted fast and be really empathetic for my case which this showed me an excellent customer service and a higher level of reliability Well done! Reviewed on: 13th March 2025

Reply from Bath Building Society Hi Dimitris, thank you for taking the time out and leaving this feedback. This is great to hear and i will pass on your kind comments to Rebekka. I'm glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 14th March 2025

Very thorough and professional service.

Very thorough and professional service. Reviewed on: 13th March 2025

Reply from Bath Building Society Hi Sharyn, thank you for taking the time out and leaving this feedback. This is good to see and glad we could be of assistance. Ben Hutchings, National Account Manager Response date: 14th March 2025

Myself and my husband both had a tricky credit histo...

Myself and my husband both had a tricky credit history whch on paper would have looked bad but we were recommended to contact Bath Building Society for their mortgages and were very pleased to find out they take a personal and human approach and came to talk with us rather than use an impersonal online form. After explaining our history and providing evidence of our current incomes we were given a mortgage. It was one of the happiest moments for us after years of uphill struggle. Reviewed on: 12th March 2025

Reply from Bath Building Society Hi Harris, thank you for taking the time out and leaving this feedback. We are so glad we are able to assist you and wish you well in your new home. You know where we are if you need us. Ben Hutchings, National Account Manager. Response date: 13th March 2025

Excellent customer service

Excellent customer service - a sensible caring evaluation of my needs and proposal of the most suitable product to mee them. Reviewed on: 7th March 2025

Reply from Bath Building Society Hi Adam, thank you for taking the time out and leaving a review. I'm glad we were able to assist with a suitable mortgage product and provide an excellent service. Ben Hutchings, National Account Manager Response date: 8th March 2025

THE exemplar of the best

Bath Building Society is an, no probably THE exemplar of how to balance digital excellence with warm and receptive personal customer/member service. At a time when on-line and customer services among financial services providers and public utilities are far from an acceptable level of service BBS are a joy to deal with. Whatever the Society does to imbue all its staff with what makes a society if they could bottle it it would be what everyone went for. Every contact is a demonstration that being nice, professional and helpful people to deal with doesn't have to be neglected to be a commercial success. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm so pleased that we could deliver stand out service for you! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

1st class branch customer servive

1st class branch customer servive Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback David, I'm pleased that we could assist! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

Tim Randall, mortgage advisor, has been a great help...

Tim Randall, mortgage advisor, has been a great help during our buy-to-let mortgage application. He ensured a smooth and speedy process, chased things up when needed, and kept me updated throughout. If the interest rates had been a bit more favorable, I would have given 5 stars all the way. Reviewed on: 6th March 2025

Reply from Bath Building Society Thank you for your feedback, I'm pleased that we could assist and I'll be sure to pass this onto Tim! Kyle Greck, Head of Mortgage Sales Response date: 12th March 2025

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