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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (270 reviews)

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4.71

Based on 270 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

I have a buy for uni mortgage which has been really... I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (270)

Review of the Bath Building Society, Mortgages:

Outstanding Customer Service, Traditional Values & Integrity

I have been a borrower now for some 21 years. The Society have helped me in every step of my home ownership-Their values are traditional and they havethe utmost intregrity, you can rely on them, they are genuinely people who care about their clients. Cant recommend enough! Reviewed on: 8th March 2022

Very Helpful

It was very useful abcdefghijklm Reviewed on: 5th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. Ben Hutchings, Head of Mortgage Sales Response date: 6th September 2023

Phone chat

No complaints about how Nick treated the call. very friendly and personal but disappointed with the outcome as there seems to be no good reason why a person handicapped through dementia (itself a mental illness) is treated differently when it comes to mortgages to someone with an equally permanent mental disability where both sets of family have lasting power of attorney or in our case deputyship in terms of lifetime mortgages. It does seem discriminatory and contrary to the DDA Reviewed on: 4th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. We appreciate your compliments about Nick, and we are sorry that you are unhappy with the outcome of the enquiry. We take all feedback seriously and every case is individually and equally considered. Feel free to contact myself at [email protected]. Ben Hutchings, Head of Mortgage Sales Response date: 8th September 2023

Excllent service, very responsive and helpful staff.

Excllent service, very responsive and helpful staff. Reviewed on: 4th September 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 5th September 2023

FANTASTIC LENDER

BATH BUILDING SOCIETY ARE THE BEST LENDER I HAVE EVER USED, ALWAYS ON HAND TO ASSIST, ALWAYS HAPPY TO LISTEN AND NEVER FAILED TO DELIVER, THEY HAVE HELPED ME OVER A NUMBER OF YEARS AND THROUGHOUT THE PERIOD HAVE BEEN CONSISTENTLY EXCELLENT, CAN NOT RECOMMEND THEM HIGHLY ENOUGH Reviewed on: 30th August 2023

Reply from Bath Building Society Thanks Simon for taking the time out and leaving this feedback. This is great to hear and I'm sure this will continue going forwards. We are always here if you need us. Ben Hutchings, Head of Mortgage Sales Response date: 31st August 2023

good customer service

Really quick and told me what i needed to know. Great Reviewed on: 29th August 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I'm glad we were of assistance. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 30th August 2023

The Superstars at Bath Building Society

I have been a loyal customer of Bath Building Society for several years. In my opinion, the Bath Building Society is the epitome of excellence. I believe the staff must all be Superstars as the work they do is truly amazing. If you want the best then use Bath Building Society. Reviewed on: 25th August 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this review. This is great to hear especially from an existing customer like yourself. We will continue do the best we can to provide this level of service all the time. Ben Hutchings, Head of Mortgage Sales. Response date: 29th August 2023

Excellent customer service

We've had a buy to let mortgage with Bath Building Society for 5 years and found them very easy to deal with and very customer and service focussed: hard to find these days. Reviewed on: 18th August 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We do take it very seriously in looking after our customers and providing good service. It sounds like you are having a good experience with us. Thanks again. Ben Hutchings, Head of Mortgage Sales Response date: 21st August 2023

webchat service is great help

great speedy service from webchat. Reviewed on: 17th August 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 18th August 2023

Excellent Communication

Tim R. has been fantastic - always so willing to answer any questions I have, no matter how big or small, and is always quick to reply. This is definitely making the process a lot less daunting than it otherwise would be for a first-time buyer like myself! Reviewed on: 11th August 2023

Reply from Bath Building Society Thank you for taking the time out and providing this feedback. This is great to hear. I know Tim makes every customer journey as best as possible. I will forward this on to him and I know he will be pleased. Ben Hutchings, Head of Mortgage Sales Response date: 14th August 2023

Very easy mortgage process

The mortgage advisor Tim was very helpful and made the process easy for us, I would recommend them without hesitation. Reviewed on: 24th July 2023

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. I will pass this on to Tim and thank you for the recommendation. Ben Hutchings, Head of Mortgage Sales. Response date: 25th July 2023

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