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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.74 (2155 reviews)

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4.70

Based on 2,155 reviews, last reviewed 29th Jan 2026

5% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

11%

Latest highest rating:

5

Came into Oldfield park today to open a new account. Came into Oldfield park today to open a new account. Daisy and the whole team were really helpful, thank you! Reviewed on: 29th January 2026

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Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2155)

Review of the Bath Building Society, Savings:

trouble logging in on-line and lack of info on what is going on

I can't see my accounts on-line. I understand that you were having teething problems with the new on-line login system, but you could send out emails to let us know what is going on. I was told that things would be fixed by 4 Oct, but 10 days after this, I still can't log in or get sensible answers about what is going. Reviewed on: 15th October 2023

Reply from Bath Building Society Thank you for your feedback. We did have a temporary issue with our Mobile App and the new version of Bath Online. No further communications have been sent because you should have been able to register from the 4th of October as we hoped. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still struggling. Perhaps you could email us to provide us with more details so that we can investigate this for you. It's [email protected]. You can also talk to the team on Live Chat. Louise Truckle Head of Savings Support Response date: 19th October 2023

Very friendly and an actual office with staff - refr...

Very friendly and an actual office with staff - refreshing!! Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted you appreciate having a real office with friendly staff - it’s something we take pride in! Chris Burns – Customer Service Officer Response date: 20th November 2025

The fact that I could set up an ISA without having t...

The fact that I could set up an ISA without having to do it online is wonderful. Reviewed on: 13th November 2025

Reply from Bath Building Society Thank you for sharing your thoughts, We’re pleased to hear that being able to set up your ISA in person was helpful for you. We understand that not everyone prefers online processes, so offering that flexibility is important to us! Chris Burns – Customer Service Officer Response date: 20th November 2025

The Bond I took out had a very competitive rate.

The Bond I took out had a very competitive rate. The service at your “Temporary” branch in Queen’s Square was very good. Reviewed on: 12th November 2025

Reply from Bath Building Society Thank you for your feedback, We’re delighted to hear that you found the Bond rate competitive and that your experience at our temporary Queen’s Square branch was positive! If you need any further assistance, please don’t hesitate to get in touch. Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the personal touch which I receive from Bath...

I like the personal touch which I receive from Bath Building Society. Staff are always helpful and friendly. Reviewed on: 11th November 2025

Reply from Bath Building Society Thank you for your lovely feedback, Our team works hard to ensure every interaction is helpful and friendly and it’s great to hear that reflected in your experience! Chris Burns – Customer Service Officer Response date: 20th November 2025

Very friendly and helpful.

Very friendly and helpful. Nice to have a local branch with real people. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for your kind words, We’re pleased to hear that you found our team friendly and helpful. Having a local branch with real people is something we value too! Chris Burns – Customer Service Officer Response date: 20th November 2025

I like the face to face help and advice.

I like the face to face help and advice. Staff had the patience and time to sort out and explain any queries I had. Thank you. Reviewed on: 7th November 2025

Reply from Bath Building Society Thank you for sharing your feedback! We’re delighted to hear that our team was able to provide the face-to-face support and clear explanations you needed. Your appreciation means a lot to us. Chris Burns – Customer Service Officer Response date: 20th November 2025

Good Rates for Bonds - opened the one year one.

Good Rates for Bonds - opened the one year one. Reviewed on: 4th November 2025

Reply from Bath Building Society Thank you for letting us know! We’re delighted you found our bond rates competitive. If you have any questions about managing your bond, please feel free to reach out. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great experience as a new customer

I am a new customer. I was served by Rachelle and I was impressed by her friendliness and efficiency. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for sharing your experience! We’re thrilled to hear that Rachelle made such a positive impression with her friendliness and efficiency. We’ll be sure to pass along your kind words. Chris Burns – Customer Service Officer Response date: 5th November 2025

Great service

Almost everything is great. Please advise when I can increase the amount I can save in our regular savings account. Reviewed on: 1st November 2025

Reply from Bath Building Society Thank you for your feedback! We’re glad to hear you’re enjoying the service. Whenever we update our product’s Terms of Service, we’ll make sure to notify you promptly. Chris Burns – Customer Service Officer Response date: 5th November 2025

Came in to open an account at Wood Street last week.

Came in to open an account at Wood Street last week. Served by Jane who was extremely helpful and patient! Reviewed on: 28th October 2025

Reply from Bath Building Society Thank you for taking the time to share your experience! We’re delighted to hear that Jane provided such helpful and patient service when you opened your account at our Wood Street branch. Chris Burns – Customer Service Officer Response date: 5th November 2025

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