Write a review

Go to business site

Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (2298 reviews)

View other Bath Building Society products

4.73

Based on 2,298 reviews, last reviewed 6th Mar 2026

228% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It feels like a personal service and I was served by... It feels like a personal service and I was served by Jane who was very friendly. I am not into IT, I like to be able to speak to a person and not have... Read more Reviewed on: 6th March 2026

Verified source

Latest lowest rating:

1

Opening further accounts Inconsistent information given as to what is required to open a new account even when an existing customer! Try the Coventry B S excellent service at ... Read more Reviewed on: 16th January 2026

Visit provider site Read all reviews See your review

About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (2298)

Review of the Bath Building Society, Savings:

Bath BS Review

I have a long term regular saver, but Bath BS does not offer market leading rates on their savings account Reviewed on: 21st October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates and try to offer the best that we can. Thanks, Sam Dorrington, Branches Manager Response date: 25th October 2024

Happy with experience thank you brilliant bvvvvvvvvv...

Happy with experience thank you brilliant bvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvgvggggggggggggggggggggggggggggggggggggggggggggggggggg Reviewed on: 24th January 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this back to the team. Charlotte Tillen, Savings Services Manager Response date: 31st January 2024

Internet access nightmare for 5 months

Internet access nightmare for 5 months Reviewed on: 11th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. We have had hundreds of customers who have successfully registered and it is disappointing to hear that you are still experiencing problems with it. Please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

Jess is the bess

Rang today, spoke to a very professional and polite Jess who could not have been more helpful. Reviewed on: 10th January 2024

Reply from Bath Building Society Thank you for your feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 11th January 2024

Excellent Compliance Department Customer Sevice

Just before the xmas break I emailed their compliance department asking for a deletion of all my data due to an issue when trying to apply for a LISA online. I spoke to Matthew Gough whom was wonderful; he set my expectations of when to expect replies and he contacted me each week to keep me apprised of where we were. It all went smoothly. So thank you very much Matthew! Reviewed on: 9th January 2024

Reply from Bath Building Society Thank you for your feedback regarding Matthew, I will pass this back to him. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

The new online portal is very frustrating

The new online portal is very frustrating, I was logged out without even being asked to log out. There is a messages tab , but I cann't send a secure message, as previously. All previous messages are lost. unable to add more than one benificary despite running two Trust accounts. On the plus side you help desk was helpful in all her communication Reviewed on: 8th January 2024

Reply from Bath Building Society Thank you for your feedback. We have experienced some issues with our new version of Bath Online. and if you are still experiencing issues, please do contact us so we can support you through the process. You can talk directly to the team via Live Chat on the website. Charlotte Tillen, Savings Services Manager Response date: 15th January 2024

Quick help from live chat

I appreciate the quick and helpful live chat. Reviewed on: 2nd January 2024

Reply from Bath Building Society Thank you for your feedback, I will pass this over to the team. Charlotte Tillen, Savings Services Manager Response date: 4th January 2024

Easy and quick

Jess answered my question immediately and solved the issue straight away Reviewed on: 22nd December 2023

Reply from Bath Building Society Thank you for your great feedback regarding Jess, I will pass this back to Jess and the team. Charlotte Tillen, Savings Services Manager Response date: 27th December 2023

Excellent Support from TeamBIBS

Great help over the phone recently from the friendly team Reviewed on: 20th December 2023

Reply from Bath Building Society Thanks for taking the time to leave us some feedback - the team really appreciate it and we will pass it on to our customer service colleagues. Happy Christmas! Response date: 22nd December 2023

No one every answers the phones or online chat

Tried all day to speak to someone regarding my account and not been able to to speak to anyone. Chat agent will available 'shortly' is plain wrong and when I call the saving customer support number it just rings and rings. Tried this several times through the day Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback. We have been experiencing a high volume of calls and messages in the lead up to Christmas, but are always keen to help. Please send an email through to [email protected] and a member of the team will be in touch to help with your query. Graeme Finch, Savings Support Manager Response date: 18th December 2023

very helpful and professional

Need help today with the Bath app, luckily had my call answered by Jess who guided me through the Issus I was encountering. Thumps up for Jess Reviewed on: 15th December 2023

Reply from Bath Building Society Thank you for your feedback - I'll make sure to pass the lovely message on to Jess! Graeme Finch, Savings Support Manager Response date: 18th December 2023

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Easy access savings
from Plum 4.93 from 12413 reviews
Savings
from Hodge Bank 4.52 from 5 reviews
Savings
from Commsave Credit Union 5.00 from 3 reviews

Want to see more from Bath Building Society?

Mortgages
from Bath Building Society 4.80 from 381 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub