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Nationwide: FlexAccount reviews

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4.43

Based on 931 reviews, last reviewed 12th Aug 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

16%

Latest highest rating:

5

Switching to Nationwide was the best decision ever I switched to Nationwide a few years ago after poor service from a bank I had been with for over 40 years. It was the best decision I have ever made. Reviewed on: 21st July 2025

Latest lowest rating:

1

This bank is lie all of there service This bank is lie all of there service and there promises refund also lie they charge debit card payment also 36£ fee i ask to refund this money they c... Read more Reviewed on: 12th August 2025

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (931)

Nationwide as an everyday building society

Having banked with Nationwide for many years now, I can say that it is excellent to deal with. My particular branch (Hitchin, Hertfordshire) is small, friendly and efficient. Yes, it gets busy on certain days but the Manager always tries to clear the queue asap. The products are clearly displayed - plenty of information in the form of leaflets. Obviously, the staff are encouraged to sell products but they are never pushy. The one time I had a problem with my account (money stolen), it was resolved quickly and the money returned to me. I do not do much online banking, preferring to visit the bank physically in the old fashioned way. However, the online system works well,and seems secure as anything online can be these days. Reviewed on: 4th February 2017

Easy to use.

I like my Flex account. It is easy to use and the internet banking is easy to use too. Reviewed on: 3rd February 2017

Didn't forfill promises!

I changed my daugher's account and we agreed to transfer £100 per month into her account. Came back 6months later for something else and only then discovered that they never transferred any money into her account! Issue has now been fixed but there shouldn't have been one in the first place.. Reviewed on: 3rd February 2017

Does exactly what it says on the tin.......

The customer service at Nationwide is exceptional. Whenever I have had issues with my current account, they have always been able to help and have given the illusion of being happy to do so! The flex account does exactly what it says on the tin. The interest rate is very good for a current account, charges for overdrafts are not extortionate and it so easy to get money out from cash machines. I know I can earn 'cashback' or other incentives for switching my current account to another back, but honestly, given the service I have received over the last 15 years, I have no desire to move my account.....unless things drastically change of course! Reviewed on: 1st February 2017

Brilliant online service

I've been with Nationwide for several years and really like their online service. You get a card reader that you put your card and pin in which then gives you a code to log on. Then you can literally do what you want with your account, pay people, cancel direct debits, transfer Monet, it's all really simple. There's also a messaging facility which is great and I use it a lot - to notify them when I'm going abroad etc. Reviewed on: 30th January 2017

nice all around

greet that you can message them online rather than having to call Reviewed on: 28th January 2017

Excellent

Have been with Nationwide for many years, have never had a problem or reason to call for any issues, never had banking errors or problems with my card/ATM etc. Any reason I have had to call up they have always been fabulous and very helpful Reviewed on: 26th January 2017

Excellent account with low charges

I have been with the Nationwide for many years. I look around for better accounts from time to time but have great confidence in the customer service I experience and the day to day charges are so low. I would and have recommended to family and I receive £100 for doing so. Reviewed on: 22nd January 2017

Great service

I recently switched my current account to Nationwide and they were great. They sorted everything out for me and helped me set up the best savings account for me. Reviewed on: 18th January 2017

Excellent Bank

I have used Nationwide for many years because their customer service is excellent. nothing is too much trouble and they explain things to me when needed. They offer various products at good rates. Reviewed on: 16th January 2017

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