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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.27 (278 reviews)

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3.03

Based on 278 reviews, last reviewed 17th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

23%

32%

Latest highest rating:

5

My car was hit by a hit and run driver and Churchill... My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Latest lowest rating:

1

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't... Read more Reviewed on: 17th April 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience. ...

Churchill Insurance Car insurance reviews (278)

Review of the Churchill Insurance, Car insurance:

Useless

Cancelled my insurance on my car as I had sold the car. Rang them and everything was ok. Then I saw they had taken money from my bank. I tried to ring them but after half an hour I gave up. Live chat was no help. I sent them an email. But they deducted another amount from my bank. So I cancelled direct debit. Now they want past 2 month’s payment. This company is a joke. You cannot get in touch with anyone to explain. I would avoid this company at all costs Reviewed on: 18th December 2023

!!BEWARE - THE SMALL PRINT!! and PROMISES TO CALL BACK

I paid £2300 premium to cover my F Pace. There was a claim at 6 months. They would not cover the new vehicle, forcing me to cancel. Then they wouldn't refund the the 6 months un-used. They promised to call me back and never did, despite taking the name (would not provide surname) they did not call me back. As their call centre is in South Africa perhaps they feel detached from the customers in the UK. Hardly 'British Bulldogs' as their mascot depicts! Pillar to post service and ... Reviewed on: 17th April 2025

I WOULD like to highlight my experience with Churchi...

I WOULD like to highlight my experience with Churchill insurance A Churchill driver hot my car a nd addicted full liability should be an easy claim to settle nealy 4 weeks on I'm been lied to ai have been told by 10 different advisors from Churchill and gopart that my car is a write off. I was offered standard focus price 2500 back for my car after proving my modifications and arguing my case I was finally informed by liem Wilson good news Mr Robinson we now value your car at ... Reviewed on: 18th February 2025

Out of my 6 years of driving I will never ever be go...

Out of my 6 years of driving I will never ever be going back to Churchill let me run this down for you started with the company from July were now in November I've rang up 5 times over the last 4 months for them to tell me they have a IT problem and they will ring me back never heard nothing back decided to ring back for the last time In this November for them to tell me there's a defect with my insurance. After already taking a payment off me they then tell me they need to canc... Reviewed on: 21st November 2024

Churchill changed my policy without my permission

Churchill changed my policy to remove breakdown cover without my permission. I called to remove DriveSure from my policy because it is a massive pain where you have to input every time you are in a vehicle that is not driven by you. When I called to remove it, they also removed my breakdown cover without notifying me! I called to tell them but they didn’t believe me and they said they would have to listen to the call back. Each deadline they set to get back to me they missed. I ... Reviewed on: 8th November 2024

Quote rose over £250 between Compare the Market & Ch...

Quote rose over £250 between Compare the Market & Churchill On 24th October 2024, I was forwarded to Churchill via Compare the Market for car insurance. However once forwarded to the Churchill site; the price jumped by over £250. I then queried this increase via a chat box agent who requested that I send him a screenshot of the Compare the Market quote. I did this but he could not explain the increase and suggested that I phone up and speak to Churchill direct!!! I wasted ov... Reviewed on: 26th October 2024

My car was hit by a hit and run driver and Churchill...

My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

Great value insurance quote, easy to navigate

Great value insurance quote, easy to navigate Reviewed on: 10th October 2024

Excellent service

Affordable, quick and efficient. Reviewed on: 9th October 2024

Have Insurers lost the plot?

My policy is due to be renewed soon but the quote I received has an incease of nearly 40%. When challenged I was immediately offered a discount of £50. However I was able to get slightly better cover through a comparison website at marginally less than I paid last year. The business model is flawed as there is no loyalty to customers rather one of quoting a randomly high premium and seeing if it is noticed. Reviewed on: 6th September 2024

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