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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.28 (296 reviews)

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3.16

Based on 296 reviews, last reviewed 2nd Dec 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (296)

Review of the Churchill Insurance, Car insurance:

I WOULD like to highlight my experience with Churchi...

I WOULD like to highlight my experience with Churchill insurance A Churchill driver hot my car a nd addicted full liability should be an easy claim to settle nealy 4 weeks on I'm been lied to ai have been told by 10 different advisors from Churchill and gopart that my car is a write off. I was offered standard focus price 2500 back for my car after proving my modifications and arguing my case I was finally informed by liem Wilson good news Mr Robinson we now value your car at 8.000 we will take your car and pay 8000 i just need the lead engineer to confirm nothing has changed Low and behold now that my car has a value of 8k it's suddenly replaierble and Churchill will deduct 3k from the 8k I can keep the car and its no longer deemed as a write off very strange given the last 4 weeks been told car was written off and worth 2500 I was not happy but expected the news from a joe Butler who told me he was a head engineer and his new assessment stated the car could be fixed for 3.000 so he is taking from the 8.000 I told him I was not happy but to settle the claim I would take the deduction and settle the claim Joe informed me he was processing a payment same day of 5300 the car is no longer written off. 24 hours later I receive an email stating Churchill have sent me a cheque for 2800 and the car is written off almost the opposite ti what was said and 3k short almost of the AGREED payment. Churchill tried to say my bank details where incorrect so they had to pot a cheque 5 days on no cheque no payment no call back from management no contact what so ever. I have since made contact with Churchill 3 times i have been told twice a manager would call me back in 24 hours 5 days later no contact no miscalls nothing. Yesterday I received another email from Churchill stating they had send a payment and case was closed Absolutely horrendous business to deal with I hope no one else has to endure what I have been though in the last 4 weeks Needless to say I have requested a full transcript of all phone calls and I will be escalating to the insurance ombismam Please avoid Churchill ypu ahev been warned Reviewed on: 18th February 2025

Churchill changed my policy without my permission

Churchill changed my policy to remove breakdown cover without my permission. I called to remove DriveSure from my policy because it is a massive pain where you have to input every time you are in a vehicle that is not driven by you. When I called to remove it, they also removed my breakdown cover without notifying me! I called to tell them but they didn’t believe me and they said they would have to listen to the call back. Each deadline they set to get back to me they missed. I called back 3 times and each time they had not investigated. Calling them is a pain, so many automated security question that are then repeated as soon as you speak to somebody. They couldn’t even give me quote to add breakdown back on so I have no breakdown cover at the minute. Having to avoid long drives for now until they can sort it. That’s the holiday ruined this weekend. Reviewed on: 8th November 2024

Quote rose over £250 between Compare the Market & Ch...

Quote rose over £250 between Compare the Market & Churchill On 24th October 2024, I was forwarded to Churchill via Compare the Market for car insurance. However once forwarded to the Churchill site; the price jumped by over £250. I then queried this increase via a chat box agent who requested that I send him a screenshot of the Compare the Market quote. I did this but he could not explain the increase and suggested that I phone up and speak to Churchill direct!!! I wasted over an hour with him attempting to take out insurance; but lost faith with Churchill; so went to Aviva via Compare the Market and within 15 minutes took out my car insurance. No hassle with Aviva, price as quoted by Compare the Market. Simples! Reviewed on: 26th October 2024

My car was hit by a hit and run driver and Churchill...

My car was hit by a hit and run driver and Churchills could not have been more helpful. I will always recommend them after my excellent experience. Reviewed on: 14th October 2024

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

Great value insurance quote, easy to navigate

Great value insurance quote, easy to navigate Reviewed on: 10th October 2024

Excellent service

Affordable, quick and efficient. Reviewed on: 9th October 2024

Have Insurers lost the plot?

My policy is due to be renewed soon but the quote I received has an incease of nearly 40%. When challenged I was immediately offered a discount of £50. However I was able to get slightly better cover through a comparison website at marginally less than I paid last year. The business model is flawed as there is no loyalty to customers rather one of quoting a randomly high premium and seeing if it is noticed. Reviewed on: 6th September 2024

4 yeard with Churchill Insurance

I have Car Insurance with Churchill for 4 years now and they always met the need. If another insurance company offered a lower price then Churchill price-mached it and so they kept me their customer. Would definitely recommend. Reviewed on: 5th September 2024

Great customer service.

Great customer service. Competitive prices Reviewed on: 4th September 2024

Easy Car Insurance

Was just easy to insure my car and at the right price Reviewed on: 4th September 2024

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