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Darlington Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (921 reviews)

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4.84

Based on 921 reviews, last reviewed 1st Feb 2026

56% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

10%

Latest highest rating:

5

Nothing much but no concern, just only concerned abo... Nothing much but no concern, just only concerned about the rate which seems high, this needed to be reviewed Reviewed on: 1st February 2026

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025

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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (921)

Review of the Darlington Building Society, Mortgages:

Darlington customer service is amazing

Communicating with darlington has always been very easy! Since the very beginning I've worked with the same person and that makes everything super easy because they understand my situation without me having to explain again Reviewed on: 18th April 2025

I can't recommend DBS enough , first class service a...

I can't recommend DBS enough , first class service as always... I've just recently renewed my mortgage with DBS saving a unbelievable ££230 per month thanks to both Brian and Paula Reviewed on: 24th June 2025

Customer Service at its best!

Suzanne Eccleston explained all that I needed to know regarding switching mortgages in a clear and concise manner. She was friendly and helpful and put me at ease. I have to say that since getting our Mortgage from you in 2016 I have found my few interactions with your staff to be easy and they are all so friendly and helpful. Keep it up Reviewed on: 21st June 2025

My mortgage advisor was very personable and helpful...

My mortgage advisor was very personable and helpful but would have liked to have met face to face in the first instance. Reviewed on: 29th May 2025

Easy to talk too and excellent service

Easy to talk too and excellent service Reviewed on: 23rd May 2025

My experience has been brilliant, Paula has helped m...

My experience has been brilliant, Paula has helped me out every time I had a question or needed assistance. Reviewed on: 19th May 2025

easy, simple and quick!

easy, simple and quick! took the stress out of the mortgage shopping. Reviewed on: 12th May 2025

Mortgage question answered quickly and very clearly

I asked a question about my mortgage and received a comprehensive and very informative reply swiftly by return. It is very much appreciated. Reviewed on: 8th May 2025

had a meeting today with a lovely lady paula, she wa...

had a meeting today with a lovely lady paula, she was so helpful explained really clearly and talked us through the the whole process., thank you very much paula for a very pleasant experience Reviewed on: 7th May 2025

Easy Process!

Made buying our first property easy. Great communication from the team. Reviewed on: 30th April 2025

Mortgage Application

We recently used a mortgage advisor (Paula) from Darlington Building Society and couldn’t be happier with the service we received. From start to finish, the process was smooth, professional, and reassuring. Paula was incredibly knowledgeable, taking the time to explain all of our options in clear, straightforward terms and making sure we felt comfortable at every step. Reviewed on: 25th April 2025

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