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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.71

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (397)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Simple sign up, clear renewal

Have been with esure for several years now. The initial sign up is really straightforward, policy documents are easily accessible on the website when needed, and I've found the renewals process to be the most transparent of all insurance companies, showing exactly what my new policy will cover and the costs. Renewals have also typically been much better value than switching to similar policies from other providers. Reviewed on: 23rd August 2023

Professional claims handling

Having been in a no fault accident esure acted promptly to arrange for the required repairs and subsequently reclaim the policy access from the other party. Good service comes at a price but for my requirements that price was still one of the most competitive on the market Reviewed on: 22nd August 2023

Never again

Had a NFC that the 3rd party didn’t go their insurer with. Took Esure over 13 months to settle whilst charging me over 4 figures a year for insurance due to their own negligence. Reviewed on: 22nd August 2023

Easy, fast

It was easy to get quote and go through the process to get the insurance, I have never had claim. Reviewed on: 22nd August 2023

Customer support very appalling

Tried to reduce my car insurance with eSure, since l was a loyal customer for the past 5 years. The customer service representative was not interested in keeping me as a loyal customer. All l could hear was huffing and puffing from her and could clearly hear her colleague talking about car insurance with another customer. Would not recommend this company for any kind of insurance. Appalling customer service. Reviewed on: 22nd August 2023

Best of a bad bunch

Much more expensive than I was hoping despite no claims bonus, but straight forward enough to organise with Esure. Reviewed on: 22nd August 2023

Leave me with broken car

Leave me with a brother can damaged to driver after it been to the garage so when I called then looking for any excuse to not get the car repair so I have to pay for the the repair myself. They happy to steal from us and not get the job done properly. Reviewed on: 20th August 2023

Huge Prices Hikes for No Reason!

I’ve been an Esure customer for years. Last month my insurance jumped from 86£/month to 131£/month. I called Esure to ask why since absolutely nothing has changed on my policy and they could not give me an answer. Funny enough plenty of other providers are still quoting me around 80-90£/month. Clearly, there hasn’t been a huge nation-wide inflation in insurance prices, but rather Esure trying to squeeze more money out of it’s customers. Terrible service, terrible customer-service. I will not be returning. Reviewed on: 16th August 2023

Avoid

A shocking company I had a car accident 1 month ago. Constantly lied to for 3 weeks . Today I was given hope that someone would call me will a valuation only to find out at 4pm when I called to chase them up that wasn't going to happen. Then held for an hour and a half to be cut off the phone. Sent several emails complaining over the last month and still no help. Reviewed on: 5th August 2023

Complete disgrace

Had an accident over a year ago, agreed not my fault and yet no info on how many no claims I've got. I've got to renew insurance and I got 1 year from my 13 of driving( being the last year I haven't been with them) Been on hold for 1 hour 5 minutes no answer... so I phoned on a different phone pretending to have a new claim and answered in 2 mins! Proceeded through with what I actually am phoning for, how many no claims do I have and he says I don't know the third party are yet to respond I heard this 6 months ago! DO YOUR JOB!! Reviewed on: 2nd August 2023

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