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esure: Car insurance reviews

Name: Car insurance
Rating: 2.1 (397 reviews)

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1.72

Based on 397 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Very bad . Very bad . No cooperation . Many people advised me to not buy insurance with you but I still did and really bad experience with you Reviewed on: 22nd May 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (397)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Thumbs up

Always competitive with the annual quote Reviewed on: 12th August 2022

No fuss, get the job done

I have been with Esure for 5 years now, every year no matter what they have beaten the price of every other insurer for me. a quick 10 minute call and its all dealt with. Reviewed on: 12th August 2022

Great insurance provider

Used ensure for my car insurance. Easy to deal with, great prices ahd helpful staff. Reviewed on: 12th August 2022

Esure car insurance

Good value car insurance with decent windscreen repair policy Reviewed on: 12th August 2022

Awful company!

I was an esure customer for 2 years. I sold my car but the new owner crashed it a few days later. He gave his name, his insurance, accepted responsibility etc. A month later, I get a message from esure saying I have had an accident, failed to notify them and to contact them within 5 days or they will pay out. No one from the claims dept would answer the phone. No one dealing with the case would answer calls and emails would take a week or more. Eventually I get an email to say they made the claim in error, the name given did not match mine, not my claim and it is closed. End of or so I thought. They then reopend the case and I had to go through the hassle of getting it closed again. Days of my life on hold. Esure then lied to me saying it wont make a difference but it does. I now have a claim on my record for someone elses accident and my insurance premium has increased massively. Avoid these cowboys! Reviewed on: 9th August 2022

Worst

Don't waste your time by insuring with Esure Reviewed on: 2nd August 2022

Disgusted with cancellation!!

I was forced to reinsure my dads car in April after he passed away,bearing in mind he’s had insurance with Esure for last 6-7yrs. It’s now July and my niece is using the car ,so has her own insurance. They’ve just charged me £60 to cancel the policy cos it’s in its first year. However I tried the jobsworth on the other end of the phone wasn’t bending to reduce the payment to the standard £35. Disgusting given the circumstances. WILL NEVER TAKE INSURANCE OUT WITH THESE EVER AGAIN . Reviewed on: 27th July 2022

Left carless

I was hit at no fault of mine so my car needed to go in for a repair, collection went smooth however there was no hired car. After going back and forth for 4/5 hours I was informed I couldn’t get a hired car for 3-4 days leaving me stranded. I explained to them I needed my car for work etc and they didn’t care they simply said getting the customers car repaired is more important than sorting a hired car. Absolute joke of a company. Reviewed on: 20th July 2022

Avoid These Scammers

Terrible Customer Service, after waiting and waiting on the phone I was cut off by a person who I thought 100% was abroad overseas due to the poor English and lack of understanding. I then had to call again and to find out I had to pay a cancellation fee for my monthly direct debit car insurance. They are scammers , stay away, pay that little more and receive the service you desire. It’s not worth saving money, or at least think your saving money when you have incompetent customer service. Stay Away or you will for sure regret your experience. Reviewed on: 18th July 2022

Automatic Renew Issue

Getting insured with esure was fine, at the time i opted out of automatic renew ( as i always do ) so wasn't happy receiving "automatic renew" email. I went into my log in 7 weeks before run out - renew date. Tried to do all online, but it wouldn't allow me to, this is to put people off & so they get fed up. I tried to call them, 40 mins holding one day, 30 mins another & so on, i finally got through after over 45 min wait on 4th attempt, calling at 8am on a wed morning, to be informed all will be sorted. But esure has taken out the money on the day now, causing overdraft issues !!! It couldn't be stopped via bank end as long card number given to pay up front for the yr, to receive discount, only if done by direct debit can it be stopped ' at the bank. It is so difficult to speak to anyone, plus all online is fine, unless you want to stop "automatic renew" then it's a "computer glitch" just absolute rubbish, but none of the hassle, waiting, calling & all that goes with it should have been anyhow, as automatic renew was declined at first stage, lost a customer here due to the hassle & stress caused, plus banking issue. Reviewed on: 18th July 2022

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