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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.90

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (410)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

Incredulously poor customer service

9th March car drove into my wall. Took several attempts to engage esure who ignored me before eventually telling me to get 2 builders quotes, but they still ignored my request for information on what would happen next / the process which would get my wall repaired. It took over a day's worth of effort over a period of 4 weeks, contacting 13 builders, to get two quotes (main reason for not quoting was the job was to small), I sent the quotes to esure and again asked them to tell me what happens next who then ignored me, despite now requesting that they handle my case as a formal complaint. Two week's later I've just been contacted by Sedgewick Validation Services who say they have been appointed by Esure to "assess the damage". They had no other information from esure, including the 2 quotes I had sent to esure, Sedgewick suggested that I show the quotes to their assessor as it might help them in "assessing the damage". I will never, ever take insurance with esure! Reviewed on: 17th May 2022

USELESS

I was involved in an accident where a van collided into my car (he came into my lane) he then drove off and when I caught up to him he tried putting all the fault on me so we agreed to let insurance settle this. It was in JANUARY it’s now may and I have still not heard anything from the insurance. We have tried ringing numerous times and get placed on hold or get out through to someone who knows nothing about the case. We’ve not had one single email or letter through to update us on this. I would 100% not recommend. They even said it’ll probably be shared responsibility like they didn’t want to fight my case when it was blatantly another drivers fault! Reviewed on: 11th May 2022

Vindictive Bullys

The most incompetent, vindictive insurer I've ever had the pleasure of dealing with. Have gone out of their way to obscure, confuse and bully me at every opportunity. Dont insure with them Reviewed on: 4th May 2022

Utterly useless, never again

Was involved in a minor accident where I opened my door and a car bumped it. I called them to notify just incase incase as was not loads of damage and I didn’t need to make a claim for my own car. They took all The other parties details, called him up to claim against me, even though he hadn’t actually called them yet!! No one has asked me for any evidence, photo. I explained the driver handed over the details of his son instead of his own which made me suspicious if he was the correct driver of the vehicle! They didn’t care about that, they kept telling me it was my fault. How do they know though? They weren’t there? Aahhhhhhhhh!!! I’ve had nothing from them since, not 6/7 weeks, no one asking my side of what happened, no one has asked me to submit my photographs, no one has asked me a thing. These guys are not on your side. I just got my renewal through and raised my policy, They’ve no gave me any information on this claim etc For such a huge company I’m so angry and disappointed with what I received. Never again! Cancelling this morning ASAP. Reviewed on: 2nd April 2022

Dont bother

Paid excess for a no fault claim. Wanted to know when would get it back but in long queues on phone out through to another person 3 times waiting each time and on the last time got cut off. No reply to emails but put next premium up by approx £500 because they said the other insurers not accepted fault. I know the other insurer HAS accepted liability as paid their client in 2 weeks. Reviewed on: 26th March 2022

Great till you need to claim - Just AVOID

I've used esure for many years, but this is my last. After an accident, my car was undriveable and recovered by the police. They say their aim is to get you a courtesy car within two days if your car is undriveable, this is just a lie. They make no aim or effort to achieve this, they just with hold telling you that you can only have a courtesy car when your car is being repaired. Over a week later and my car is still in the recovery yard with no contact made to collect it or move it to the repairers (whilst all the time adding the cost of storage to the claim). On hold for over an hour on a daily basis to keep getting told it's being collected that day, utter rubbish. And definitely don't hang up when they say they'll call you back because they won't. Reviewed on: 25th March 2022

Dundee accudent

Had a car run into the rear of mine - said theyed arrange a towtrurk and taxi back to aberdeen - towtruck arrived and said train satation or bus station - - - was told to see myself home Reviewed on: 18th March 2022

AVOID!! this Esure company

Useless!AVOID AT ALL COST! They are happy to take your money but refuse to actually provide the service you pay for! I have been driving over 40 years and never made a claim in my life. If I could put 0 stars I would, I don’t even know how to describe these cowboys. very bad service at all, never recommend to anyone to going with this cheating Esure insurance. If you don't want stress avoid them, loosing time and headache I will advise to pay extra and go for a company that respect and help there clients when are in need. I hope you will learn from my experience and take the right decision. I paid the full amount for full Year my insurance then I had accident not my fault then After few days I received the latter from esure remaining balance £153.77 Absolute disaster Reviewed on: 9th March 2022

Avoid, waste of time and money

No support with claims, don’t even bother fighting for you. They might as well hand the money to the other party. Proper joke of a company, should be sued Reviewed on: 22nd February 2022

Terrible customer service

fraudulent third-party claim allowed to destroy my clean record without any investigation and updates from third party. no ore action protocol followed and still no update after 7 months. is it incompetency or is it just simply discrimination. Reviewed on: 10th February 2022

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