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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.90

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

esure Car insurance reviews (410)

Review of the esure, Car insurance:

had to make a claim , so many things went wrong when...

had to make a claim , so many things went wrong when trying to upload a dashcam video to their site ( their website sucks to use) got sent to a physio for my neck who barely spoke english & did close to nothing , very poor info re what happens to my no claims bonus, very unipressed with how they operate Reviewed on: 23rd August 2024

DO NOT USE ESURE! Had traumatising experience

After escaping a multi car motorway pile up (not my fault), I’ve had to fight for everything. ESURE do nothing at all, nothing. Other companies begging me to get them to respond and act. Massive catalogue of errors, huge call waiting times then no response to calls, constantly wrong advice, multiple mistakes. Now, despite an operator telling me as my car write off contract now ended they have redacted on this leaving me vulnerable as 66yr old disabled woman as can’t get insurance elsewhere unless they agree to cancel my contract! causing further trauma after my accident and effecting mental health. Going into dispute. Criminal behaviour! Reviewed on: 9th February 2022

Avoid

Cancelation fees amount is overkill and feels like an extortion. Bank details not provided to pay online, have to make a call. Customer service over an e-mail is non existent. Reviewed on: 8th February 2022

Cancelled our policy

Be VERY careful if you might add someone on to your policy in the future, they only insure very low risk people and give no explanation if someone is deemed too high risk to add. My partner cancelled his policy today because he tried to add me and was told that as an actor I was 'high risk'. This is weird enough (why would actors be high risk?) but we even explained that I'm primarily a VOICEOVER actor working from home, and also separately a business owner (also WFH), and were still told that they can't cover me. Guy on the phone couldn't give us any answers or even pass us on to a manager, so we just had to cancel the whole policy, lose no claims bonus and go somewhere else. Lack of explanation left us feeling like I'd been discriminated against for no good reason. Reviewed on: 28th January 2022

Esure will not fight your corner

I was hit from behind by a bus. No injuries , no sharp breaking. Full cctv of incident. My insurer Esure accepted 100% of blame as they couldn’t see why I had slowed. The bus driver had action taken against him by garage but still Esure wanted to accept 100% of blame. I was told that a court case would find us to blame. I asked what experience of court , or courses had the accessor been on , none was tha answer. Esure simply do not find it cost effective to fight a case on your behalf so they submit to liability and pass the cost onto the driver. My insurance increased by 1/4. Pick an insurer that will fight your corner, that certainly isn’t Esure Reviewed on: 26th January 2022

Avoid at all cost

Cancelled insurance and hit with a ridiculous cancellation fee and now having to pay for insurance on a car I no longer have. They don't read out the full policy and just try to take as much money off you as they can. After having a renewal of around 50 odd £ they then started to take more than the agreed renewal price Reviewed on: 19th January 2022

Ignorant

Got hit by a foreign vehicle not my fault got the police involved they have all the evidence but still going to loose my claim bonus even though it’s not my fault every time I call I will have to wait for over one hour then I be passed from one department to another and every time I have to give my details all over again just to have an update so unprofessional Reviewed on: 12th January 2022

Horrible harassment

The person who crashed into me and claimed full responsibility had esure car insurance and they tried scheming and putting pressure on me to not use my insurance and gave me an ensentive of £100 and they would sort everything out. I didn't agree and they still had courtesy car company call me and from a garage to fix the damage on their behalf. If I didn't ask which insurance company they were calling on behalf from, they would have took my car without my say so or signing anything. Horrible way to do business Reviewed on: 10th January 2022

Courtesy car paid for service - not provided

DO NOT BUY THEIR SERVICES!! When made the application online, there was an option for courtesy car service. I ticked the box and paid for the service. My car just broke down and when I called the company to ask for the courtesy car, they said that they only provide it if the car was involved in an accident. Of course that was not mentioned when bought the insurance!! This is a joke! Esure are a complete joke. Reviewed on: 6th January 2022

One the best company

3 years in a row best price ever I got via Esure also want to add I had to sell my car in the middle of my insurance term. So I had to freeze my policy at the end of the term I was refunded for days I did not use my policy. very friendly staff 10 out of 10 Reviewed on: 6th January 2022

Useless!

They are happy to take your money but refuse to actually provide the service you pay for! I have been driving for 20 years and never made a claim in my life. My car was recently damaged during a bad storm with a rear window put through, cosmetic damage down the side of the car due to a falling tree and electrical damage of an as yet undiagnosed nature. After doing some research the electrical damage appears to have been caused by water ingress somewhere and after a few calls around was shaping up to be very expensive to have fixed, so I thought I would go through these clowns to have all the damage fixed in one go. After all that's what we pay for insurance for correct? So far they have had my car for 3 weeks and they are now refusing to fix or even diagnose the electrical fault or the cosmetic damage, arguing with me that they could not possibly have been caused by the falling tree or the storm! They where very happy to pay to have my entire roof repainted however, despite me not noticing any damage to the roof at all and certainly not reporting this. After arguing with a person over the phone who spoke to me like I was a child and basically calling me a liar, we are at a stage where they are telling me that it is my responsibility to have the electrical damage diagnosed and proven to be caused by the storm, and they are flat out refusing to repair the cosmetic damage caused by the falling tree! So basically I just had to pay £300 excess to have a rear window replaced, which I could have had replaced for £100 excess, and my roof repainted despite not even asking for this! My car is going to be returned to me next week, almost 4 weeks after having it collected, with the cosmetic damage that I actually reported and the electrical damage undiagnosed and not repaired... Avoid these absolute con artists at all costs. I shall be cancelling my policy with them at the end of this months payment. Reviewed on: 17th December 2021

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