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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1353 reviews)

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4.68

Based on 1,353 reviews, last reviewed 13th Jun 2025

40% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

They are with you 24/7 at the end of a phone line wi... They are with you 24/7 at the end of a phone line with a UK based call centre. On the rare occassion when I need to talk to a real person my problems ... Read more Reviewed on: 13th June 2025

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1353)

Review of the first direct, Current Account:

Excellent customer service, great online banking

Customer service is first class, you get straight through to an individual in the UK and getting through their security question is quick and easy, Reviewed on: 14th November 2016

Very easy to open an account, Any issues are solved...

Very easy to open an account, Any issues are solved without any problems. They offer a good range of products. Reviewed on: 2nd April 2025

Excellent customer service

Always straight through on the phone if needed, which is not very often. Generous free overdraft facility Reviewed on: 2nd April 2025

£250 interest-free overdraft is a gamechanger

I think the £250 interest-free overdraft they have given me is a huge help. I haven't been offered this anywhere else and it just gives breathing room to know I always have that to fall back on without being charged. Everything else they do has been the perfect experience too, super smooth! Reviewed on: 2nd April 2025

Good banking service.

Good banking service. Good customer service. Reviewed on: 2nd April 2025

First Direct a refreshing change.

I have been with First Direct for several years now. So far, touch wood, with no problems. Previously, in one form or another I had encountered problems with other banks. Reviewed on: 2nd April 2025

Excellent banking app

One of the easiest mobile banking apps to navigate and excellent customer service, also offer a high interest saver for mid-level savers like myself Reviewed on: 2nd April 2025

Always perfect.

Always perfect. Helpful. Can get through to a real person within seconds. Reviewed on: 2nd April 2025

They’re a really strong and straightforward bank to...

They’re a really strong and straightforward bank to be with Reviewed on: 2nd April 2025

Exckude banks who try to bribe their customers

When I have an issue there is someone I can speak to sort it out. The bank that sent me the email to vote for them was RCI, with an offer to be included in a draw with a potential prize of £1000 if I vote for them.This prize draw is not the intention of the review, is it? Shouldn't a bank trying to bribe customers to vote for them as an alternative to providing customer service be called out for that strategy? What is the point of this review, and why do you not exclude banks which offer prizes as a bribe instead of customer service? Reviewed on: 22nd March 2025

Never been let down by this bank.

Never been let down by this bank. app is easy to use, Reviewed on: 21st March 2025

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