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first direct: Current Account reviews

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4.69
Based on 1,355 reviews, last reviewed 21st Jun 2025
46% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Great bank! Great customer service, 24 hours a day, any issues are always dealt with promptly. Would be good if the current account paid interest as well. Reviewed on: 21st June 2025
Deborah H's avatar
Deborah H

Latest lowest rating:

1

Rejected for being unemployed Applied for current account for the £175 switching bonus - application rejected because I am unemployed - disgusting! Reviewed on: 23rd April 2025
James's avatar
James
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About this product

first direct Current Account reviews (1355)

Review of the first direct, Current Account:

Excellent customer service

5
I switched to First Direct from Natwest a few months ago. The customer service is second to none and the staff are really friendly and efficient. Reviewed on: 24th December 2015
Rebecca Cawte's avatar
Rebecca Cawte

Secure online banking facilities, easy to use systems

5
Secure online banking facilities, easy to use systems, great savings account facility, lots of helpful information provided. Great system for providing information to check incoming and out going monies. Reviewed on: 2nd April 2025
Bill's avatar
Bill

Highly reccomend.

5
Can chat online,or on phone.Always pleasant,patient,very helpful.Feel safe and secure with this bank.I am retired.Very helpful.They do the 2 step code,if there s anything amiss.Also voice recognition.Would highly reccomend.Have saving accounts there too.Good interest rate if you fix for a year. Reviewed on: 2nd April 2025
Kate M's avatar
Kate M

Very easy to open an account, Any issues are solved...

5
Very easy to open an account, Any issues are solved without any problems. They offer a good range of products. Reviewed on: 2nd April 2025
Howard J's avatar
Howard J

Excellent customer service

5
Always straight through on the phone if needed, which is not very often. Generous free overdraft facility Reviewed on: 2nd April 2025
Andrew hellaby's avatar
Andrew hellaby

£250 interest-free overdraft is a gamechanger

5
I think the £250 interest-free overdraft they have given me is a huge help. I haven't been offered this anywhere else and it just gives breathing room to know I always have that to fall back on without being charged. Everything else they do has been the perfect experience too, super smooth! Reviewed on: 2nd April 2025
Alex McAndrew 's avatar
Alex McAndrew

Good banking service.

5
Good banking service. Good customer service. Reviewed on: 2nd April 2025
Hannah L's avatar
Hannah L

First Direct a refreshing change.

5
I have been with First Direct for several years now. So far, touch wood, with no problems. Previously, in one form or another I had encountered problems with other banks. Reviewed on: 2nd April 2025
MadAd's avatar
MadAd

Excellent banking app

5
One of the easiest mobile banking apps to navigate and excellent customer service, also offer a high interest saver for mid-level savers like myself Reviewed on: 2nd April 2025
Nick Dunn's avatar
Nick Dunn

Always perfect.

5
Always perfect. Helpful. Can get through to a real person within seconds. Reviewed on: 2nd April 2025
Steve G's avatar
Steve G

They’re a really strong and straightforward bank to...

5
They’re a really strong and straightforward bank to be with Reviewed on: 2nd April 2025
Kath's avatar
Kath

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