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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

Great service; customer service is amazing and bank...

Great service; customer service is amazing and bank account safe and easy to use Reviewed on: 26th August 2024

Great service

Great service, straightforward banking, good linked accounts for saving Reviewed on: 28th February 2023

Secure Banking

Phenomenally secure banking with an extraordinary level of customer service. Used as a core bank account that I’ve actively not switched from despite money offers due to its reliability, clarity and security. Reviewed on: 28th February 2023

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

Fantastic app and chat bot

First Direct's app is exceptionally easy to use. The chat bot is leagues above others I have tried. I have sorted out so many questions I had with moving abroad and it was so easy to get expert advice. Reviewed on: 28th February 2023

The best bank ever!

I’ve been with Firsr Direct for around two years, and couldn’t be happier. Every time I’ve needed to contact them, they’ve been super helpful and friendly - more like calling a friend than a bank - and have made everything really easy and straightforward. The App is great too and easy to use, plus they offer other benefits such as a savings account and an interest-free overdraft. Reviewed on: 28th February 2023

First Direct

Great account, fab service and clear communication Reviewed on: 27th February 2023

fantastic

easy to use interface, no frill but best banking experience Reviewed on: 27th February 2023

Best Bank I have ever used

Since I transferred to this Bank I have been very well treated Reviewed on: 26th February 2023

Already recommended to family

The process for opening a new current & savings acct, along with mobile and online was incredibly slick and efficient. Having phoned the call centre once, the call was answered quickly and my query handed efficiently and professionally, with no hassle. Reviewed on: 25th February 2023

Poor

Whoever i speak to doesn't seem to have a clue. A simple query about deactivating the app so I can set it up on a new device took 11 minutes. The person I spoke to had me on hold for about 6 minutes then started reading from what sounded like a script. They didn't listen to what I had asked Reviewed on: 25th February 2023

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