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Halifax: Current account reviews

Name: Current account
Rating: 4.27 (988 reviews)

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4.27

Based on 988 reviews, last reviewed 21st Aug 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

Halifax is a bank and it’s where I keep my money. Halifax is a bank and it’s where I keep my money. I put it in there and it stays there until I spend it. How many characters is enough characters? Hav... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (988)

Appalling customer service

I rang their customer service line to cancel the "ultimate" bank account benefits as I don't use them. After a few months they reinstated the charges. Despite several emails they have still not cancelled the account. Forwarding onto the ombudsman Reviewed on: 8th November 2018

Brilliant Local Service

Flexible, local branch with very helpful staff! Most transactions can be done easily and quickly online but the local branch has excellent opening hours including saturday mornings. Reviewed on: 8th November 2018

Simple no-fuss banking

I love using the banking app. It's so easy to transfer money and transactions show up instantly. Reviewed on: 8th November 2018

Room for improvement

I switched to Halifax from Natwest a few years ago and must say for me Natwest was the better bank. In my opinion theres nothing overly terrible about Halifax , there have been a few occasions whereby the staff have not been so helpful. From the experience I have had with theres no reason why would recommend Halifax to friends/family as for me it is very average. Reviewed on: 8th November 2018

CURRENTly Happy!

In the last two years since banking with the Halifax, I can honestly say that I’m completely satisfied and I’ve had no problems whatsoever. I mostly bank online and the site is very easy to use-from transfers to statements it’s super simple to manage. And occasionally I do go into a branch and again, I’ve had exceptional service each time I’ve visited. Really I cannot find fault and highly recommend The Halifax. Reviewed on: 7th November 2018

Good company

Always get good service good product friendly staff Reviewed on: 7th November 2018

No issues

Staff have always been friendly and helpful. My account also has cashback extras which frequently help me to save money. Reviewed on: 7th November 2018

Reliable

Halifax are always reliable. Their app is so easy to use and the staff both in branch and in the contact centre have always been friendly and helpful. Would definitely recommend. Reviewed on: 6th November 2018

Best bank in my experience

It was really easy to switch and every month I get a little reward. I love the customer service too. Much better than any other I’ve experienced! Reviewed on: 6th November 2018

Fantastic service

I have always had wonderful service and great customer experiences with Halifax Reviewed on: 6th November 2018

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