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Halifax: Current account reviews

Name: Current account
Rating: 4.18 (982 reviews)

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4.18

Based on 982 reviews, last reviewed 24th Apr 2026

133% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

5

Very good, easy to use, helpful and quick at respond... Very good, easy to use, helpful and quick at responding Reviewed on: 22nd April 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (982)

they have stolen my money

I have a current account with the Halifax and deposited some cash so I could pay a large bill. Found out Friday 11th May that they have frozen my account and now I have no access to my money. I can't pay any bills, and I can't pay my insurance for my business so now I can't run my fleet of 9 vehicles. They will not tell me why they have frozen the account except to say its a processing error. They can't tell me when I will be able to have access to my own money. It feels like they have stolen my whole life. This is causing me terrible stress and my business that has taken 7 years to build could now be in tatters. I have a fleet or party buses, wedding cars, and two wheelchair accessible vehicles all needing insurance and I can't pay because the Halifax will not give me my money. I will open an account with another bank asap but in the meantime I would strongly advise everyone not to deal with them. Reviewed on: 15th May 2018

Easy

No Problems using, good app! I recommend Reviewed on: 12th May 2018

Useless bank..

In Crete at a family funeral,Halifax have charged me more than once for something I bought only once and now me and my girlfriend and our 2 year old son are stuck with limited cash the day before we come home and we have rung the halifax number to complain and basically they told me they can see no problems,I rang them again today 4 hours talk time all together and now the woman has told us they can see a problem,I'm so angry and annoyed ,I'm gona close my account as soon as I get home and they can go do one,lying scum bank,I really hope they crash and burn so nobody has to go through what we have Reviewed on: 9th May 2018

Middle of the road, no problem!

I have had my Halifax current account for years and have never really had a problem with it. They recently changed the way they charge for using my overdraft, which I did appreciate as they were previously charging £1 per day flat rate, but now charge a percentage depending how much of your overdraft you use. They are always helpful when I go in branch. The reason I haven't rated them more highly is the fact that they are no different to any other bank really, and don't go above and beyond. Reviewed on: 15th April 2018

Awful judgemental staff

If you want rude customer service and branch workers that roll their eyes and calls you a liar then this Is the bank for you. Charge very large fees for a little error. AVOID at all costs, much better banks than Halifax Reviewed on: 11th April 2018

useful text to alert going into red

I welcome Halifax sending a text to alert me when my current account might go into the red Reviewed on: 10th April 2018

great banking

I have banked with the halifax for over 40 years and never had a problem with them .Great serviice and products Reviewed on: 9th April 2018

Slow to cash cheques - fast with charges

Take an age to clear any money deposited but apply charges the second they can. Reviewed on: 9th April 2018

Simple and responsive

Does what it says on the tin - and pays £3 a month Reviewed on: 5th April 2018

Very good service

British call centres that answer promptly and handle problems effectively. Reviewed on: 5th April 2018

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