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Halifax: Current account reviews

Name: Current account
Rating: 4.27 (988 reviews)

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4.27

Based on 988 reviews, last reviewed 21st Aug 2026

90% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

59%

23%

Latest highest rating:

4

Halifax is a bank and it’s where I keep my money. Halifax is a bank and it’s where I keep my money. I put it in there and it stays there until I spend it. How many characters is enough characters? Hav... Read more Reviewed on: 21st August 2026

Latest lowest rating:

1

Absolutely shocking customer service . Absolutely shocking customer service .My card was used fraudulently,it took over an hour for someone to pick up the phone call on the dedicated fraud ... Read more Reviewed on: 24th April 2026

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About this product

The Halifax Current Account is a free, everyday banking option.

You have the option to apply for an arranged overdraft and make contactless payments. With Save the Change®, you can round up your card payments and put the change in your Halifax savings account.

Halifax Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Halifax before, you can also leave a review and share your experience.

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Halifax Current account reviews (988)

Unhappy

It was ok at first when I opened account but most things they offered they have taken away,like £5 to stay in credit its only £3 now. Reviewed on: 14th August 2017

Appalling

After almost 4 years with Halifax they decided there was a problem with the way the account was set up and made it impossible to set up new payees. After 5 phonecalls, literally hours on hold, repeated promises of callbacks that never came, and half a tree worth of pointless letters, they achieved precisely nothing, so i closed the account and set up with a bank that knows what they're doing. Halifax also have the longest waiting times of any organisation i've dealt with (possibly equal with HMRC), and their so-called 'complaint managers' sound like the work experience kids - they know nothing and are terrified of speaking to customers. They deserve to go out of business. Reviewed on: 30th July 2017

Dishonest cashiers

Dishonest thieves. I deposited £2000 into this bank having sold my motorbike. No sooner did I leave the branch the cashier withdrew the money with a "correction" and put in £200. When challenged about a month or so later having checked online I realised the error and checked with the bank as my login details didn't work. They totally refused claiming the cashier was adamant that I only deposited £200. He made the mistake with the "0" on the end. Tried to call me but I didn't answer apparently. Ombudsman checked, no CCTV and accounts audit balance was correct so I am wrong apparently. Avoid, thieves... Reviewed on: 23rd July 2017

Halifax are brilliant

always so very helpful when i have an issue and sort the problem straight away. they even refunded some charges from missed direct debit when i was suffering hardship!!!! I trust this bank entirely Reviewed on: 22nd July 2017

Sloppy

Sloppy sour unhelpful disappointing and un loyal Reviewed on: 1st July 2017

Great account

My halifax current account gives me all the facilities I need.. I have no complaints whatsoever. Reviewed on: 27th June 2017

Great bank

Brilliant bank to be with. On a couple of occasions direct debits have been declined due to insufficient funds but they haven't charged me. In bank itself, the staff are always helpful and pleasant. Only downside is the fact they won't give overdrafts to those with bad credit history even though they get all my pay paid into them. Reviewed on: 27th June 2017

Friendly & helpful staff

I had money taken from my account without my concent but was refunded. Reviewed on: 27th June 2017

Just works!

Very user friendly staff & easy online banking Reviewed on: 27th June 2017

Current account

happy with the customer service have been with halifax for 2 years, never had any problems. Reviewed on: 23rd June 2017

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