Verified source
A company can partner with Smart Money People and invite their verified customers to leave a review. When they do this it’s labelled as "Verified source" on the Smart Money People website.
There are a number of automated invitation techniques available to businesses. All of which are trusted and ensure that only verified customers can leave reviews through them.
Harpenden Building Society: Savings reviews
Based on 336 reviews, last reviewed 20th Dec 2024
81% decrease in 5 star reviews
in the past 90 days100% decrease in 1 star reviews
in the past 90 days
Courteous and efficient.
Easy to connect and fully responsive to questions.
Reviewed on:
20th December 2024
The company failed to inform Me of several savings...
The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders...
Read more
Reviewed on:
1st October 2024
About this product
Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?
Harpenden Building Society Savings reviews (336)
Harpenden Building Society Branch Review
Reply from Harpenden Building Society
This is great to read- thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 12th September 2023
Courteous and efficient.
Reply from Harpenden Building Society
Thank you for your review and we're thrilled that you are pleased with our service.
Kind regards,
Jon Sweeting
Commercial Manager
Response date: 23rd December 2024
In branch service review
Reply from Harpenden Building Society
Thank you for your review, it is appreciated.
Jon Sweeting
Commercial Manager
Response date: 8th January 2025
Poor interest
Reply from Harpenden Building Society
Hi Robert, thank you for your feedback, it is appreciated.
I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are ...
Response date: 25th November 2024
Very quick and easy to set up an account online.
Reply from Harpenden Building Society
Hi Katie,
This is really good to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 25th November 2024
Excellent and helpful customer-facing staff.
Reply from Harpenden Building Society
Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
In branch service review
Reply from Harpenden Building Society
This is great to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
In branch service review
Reply from Harpenden Building Society
This is great to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
In branch service review
Reply from Harpenden Building Society
This is great to read, thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024
Excellent customer service
Reply from Harpenden Building Society
Hi Stephen,
This is great to read and we really appreciate your feedback. I'll pass this on to the team.
Thanks once again,
Jon Sweeting
Commercial Manager
Response date: 28th October 2024
In branch service review
Reply from Harpenden Building Society
This is great to read. Thank you for your feedback.
Jon Sweeting
Commercial Manager
Response date: 1st November 2024