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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.22
Based on 422 reviews, last reviewed 17th Dec 2025
65% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
5%

Latest highest rating:

4

I received a telephone call yesterday for a request... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer ... Read more Reviewed on: 12th December 2025
C W F's avatar
C W F

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (422)

Review of the Harpenden Building Society, Savings:

Excellent efficient very friendly staff

5
Always a pleasure to enter the very convenient Leighton Buzzard branch, always greeted with a smile from the very friendly efficient staff, great in branch savings rates. Reviewed on: 15th July 2023
Ian D's avatar
Ian D
Reply from Harpenden Building Society Thank you for your feedback, and we're delighted that you are pleased with the service you have received from our Leighton Buzzard branch. I shared your comments with Isabel and the Leighton team! Jon Sweeting Commercial Manager Response date: 4th August 2023
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Harpenden Building Society

Excellent and helpful customer-facing staff.

4
Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Reviewed on: 31st October 2024
May T's avatar
May T
Reply from Harpenden Building Society Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
Staff always very friendly and helpful. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
The personal service is excellent. Staff are always helpful, efficient and personable. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
Very helpful, friendly and local. Reviewed on: 31st October 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

Excellent customer service

5
I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Reviewed on: 26th October 2024
stephen's avatar
stephen
Reply from Harpenden Building Society Hi Stephen, This is great to read and we really appreciate your feedback. I'll pass this on to the team. Thanks once again, Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
Rates now seem competitive, and the society is local. Service is always excellent. Great as it is. Reviewed on: 22nd October 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

Applying on line a bit long winded

4
Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to sign and then post, many now do this online. Reviewed on: 14th October 2024
ROBERT P's avatar
ROBERT P
Reply from Harpenden Building Society Hi Robert, Thanks for your feedback- it is really appreciated. I couldn't agree with you more about the ISA transfer form.... it seems odd that you can apply for an ISA through our online portal, but still require an ISA form to be downloaded. We are hoping to digitalise this process in the not too distant future. We take on board your comments regarding the cumbersome journey, specifically scrolling though many job titles. We are also working hard with our software provider to improve this. Once again, thank you for taking the time to give us some valuable feedback, and if I can be of any further assistance in future then please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 15th October 2024
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Harpenden Building Society

The company failed to inform Me of several savings...

1
The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024
Simon H's avatar
Simon H
Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024
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Harpenden Building Society

In branch service review

5
Very friendly staff, and knowledgeable. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

In branch service review

5
The staff are very friendly and helpful. Reviewed on: 30th September 2024
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024
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Harpenden Building Society

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