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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.61 (415 reviews)

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4.22

Based on 415 reviews, last reviewed 17th Dec 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

I received a telephone call yesterday for a request... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer ... Read more Reviewed on: 12th December 2025

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (415)

Review of the Harpenden Building Society, Savings:

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025

Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025

In branch service review

Amazing helpful what ever deal thing I did. (Diana). Reviewed on: 4th September 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025

In branch service review

The new lady was very friendly and helpful. Reviewed on: 4th September 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025

Why saving rates keep falling but mortgages do not?

Very poor practice at this BS. They keep reducing savers rates ( twice in the last two months) but not the mortgage interest. Their Standard Variable rate is completely arbitrary. Reviewed on: 1st September 2025

good speaking to Anya and very helpful, much better...

good speaking to Anya and very helpful, much better than digital conversations etc Reviewed on: 29th August 2025

Reply from Harpenden Building Society Hi Alan, thanks for your review. I'm please we were able to help and i will pass your feedback to Anya who I am sure will be delighted. Thanks once again, Jon Sweeting Commercial Manager Response date: 1st September 2025

Excellent Customer Service

Excellent Customer Service, both in branch and by phone to head office. A good selection of accounts but the interest rates are not especially competitive. Reviewed on: 28th August 2025

Reply from Harpenden Building Society Hi Nigel, Thank you very much for your kind feedback. We’re delighted to hear that you’ve had a positive experience with our customer service, both in branch and over the phone. Your comments are greatly appreciated and will be shared with the team. We also appreciate your observations regarding our account selection and interest rates. While we strive to offer a competitive range of products, we understand that rates are an important factor and your feedback will be taken into consideration as we continue to review and enhance our offerings. If there is anything further we can assist you with, please do not hesitate to get in touch. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

Fed up with online attemp.

Tried to register fo an online account as an existing customer , was asked to provide ID certification , and account was set up , but now I cannot get into system as something has been deactivated. No answer to telephone call , no waiting time given. This has been one obstacle and frustration after another . Will probably just let attempted account lapse as am fed up trying. Reviewed on: 12th August 2025

Reply from Harpenden Building Society Hi Sandra, Thank you for your candid feedback, and I'm sorry to understand that you are experiencing issues when trying to register for an online account. We are working hard to improve our Harpenden Online Platform, and we are confident that this will improve. If you would like to contact me directly then i will pass your comments to the relevant team who will be able to assist you further. My email address is [email protected] Yours sincerely, Jon Sweeting Commercial Manager Response date: 14th August 2025

In branch service review

Personal service. Not online only, branch service with passbook. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank your for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Local, independent. Longer branch opening hours needed. Reviewed on: 31st July 2025

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure they are optimal for members and are proportionate with commercial considerations. If you would like to contact me with suggestions on how this can be improved then I would be delighted to hear from you. My email address is [email protected]. Thanks once again for your feedback- it is appreciated. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Friendly professional service, always kind to my disabled mum. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read. We are delighted that you and your mum are pleased with the service you have received. Jon Sweeting Commercial Manager Response date: 26th August 2025

In branch service review

Very good service - friendly and knowledgeable. Reviewed on: 31st July 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th August 2025

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Harpenden Building Society: Savings reviews

89% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (415)

Always friendly and helpful and customer focussed .

In branch service review

In branch service review

Why saving rates keep falling but mortgages do not?

good speaking to Anya and very helpful, much better...

Excellent Customer Service

Fed up with online attemp.

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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