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Harpenden Building Society: Savings reviews

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4.37
Based on 370 reviews, last reviewed 5th Jun 2025
25% decrease in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
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4%
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1%
See only 1 star reviews
4%

Latest highest rating:

4

In branch service review Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Att... Read more Reviewed on: 31st May 2025
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Latest lowest rating:

1

Amateurish - perhaps not even that good Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so ... Read more Reviewed on: 5th June 2025
Very frustrated saver's avatar
Very frustrated saver
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (370)

Review of the Harpenden Building Society, Savings:

EXCELLENT ONLINE SUPPORT

5
I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025
NCM's avatar
NCM
Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025
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Harpenden Building Society

In branch service review

5
An office where one can get face-to-face service as opposed to online. Nothing to improve. Reviewed on: 20th May 2025

Good service

4
Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to withdraw any money so I had to contact CS and they added a button to the account - a bit concerning to have your money in there with no option to withdraw, although it was sorted. The account dashboard could do with updating/ optimising. It's extremely basic and not the easiest to navigate. All in all, these aren't major issues and I trust my money is safe. Reviewed on: 17th May 2025
Irene C's avatar
Irene C
Reply from Harpenden Building Society Hi Irene, Thanks you for your candid and valuable feedback- it is greatly appreciated. We are delighted that you are generally pleased with both your account and service you have received from Harpenden Building Society. If I may, I would like to respond to your feedback. We're glad you are pleased with the interest rate on your savings account. We will always ensure our accounts provide fair value. Within the last twelve months there has been for reductions to the Bank of England Base rate, and whilst non of our savings products are directly linked, this does have an impact on pricing where we need to manage commercial considerations whilst always ensuring we put our members first. With regards to your feedback regarding our dashboard, I 100% agree with you that this could be improved and we are working hard with out software provider to improve the experience for our members. Once again, may i thank you for your feedback, and if I can be of any further assistance to you in future then please do not hesitate to contact me. With kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025
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Harpenden Building Society

In branch service review

5
Friendly and helpful service and knowledgeable and patient. You are always able to actually speak to someone. Reviewed on: 30th April 2025
Reply from Harpenden Building Society Thank you for your feedback, we are delighted that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025
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Harpenden Building Society

The branch in Leighton Buzzard is not open, and the...

1
The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025
Pauline Morris's avatar
Pauline Morris
Reply from Harpenden Building Society Hi Pauline, Thank you for your feedback and I'm sorry to understand that you are not happy with the service you received. We temporarily closed our Leighton Buzzard branch in February so that we can complete some essential maintenance. We sent a letter to Leighton Buzzard customers about the closure in February, so if you were missed from this communication please let me know and I will investigate further (you can email me at [email protected]). The team are looking forward to welcoming back our members next week when the branch re-opens on 7th May, however you can also register to manage your account online through our Harpenden Online facility. Please visit our website and follow the the link which gives instructions on how to register. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 30th April 2025
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Harpenden Building Society

Failure to make a deposit into a new ISA account.

1
Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct number correct Does it require a roll number, not supplied. so far useless. Reviewed on: 14th April 2025
Old Saver's avatar
Old Saver
Reply from Harpenden Building Society Thank you for your review and I'm sorry to understand that there have been difficulties in transferring your ISA. If you would like to contact me directly, please email [email protected] and i will escalate to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 15th April 2025
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Harpenden Building Society

In branch service review

5
Very good service - Excellent!!. Reviewed on: 1st April 2025

Opening hours not so good, but staff are very helpful

4
Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025
Sarah L's avatar
Sarah L
Reply from Harpenden Building Society Thank you for your review and your kind words about our colleagues. Our opening hours are. and will continue to be reviewed to ensure they meet our members requirements. Kind regards, Jon Sweeting Commercial Manager Response date: 28th March 2025
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Harpenden Building Society

In branch service review

4
I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025
Reply from Harpenden Building Society This is great to read, and thank you for your feedback. I will feed this back to the team at Tring branch. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

In branch service review

5
No improvements needed - such lovely friendly, helpful staff. Reviewed on: 28th February 2025
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

The phone is always answered and the staff are polit...

5
The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025
F's avatar
F
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025
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Harpenden Building Society

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