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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.66 (359 reviews)

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4.39

Based on 359 reviews, last reviewed 29th May 2025

82% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

EXCELLENT ONLINE SUPPORT I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025

Latest lowest rating:

1

The branch in Leighton Buzzard is not open, and the... The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (359)

Review of the Harpenden Building Society, Savings:

Easy to apply

Good interest rate and on the trusted moneyfacts site. Application was easy to complete and submit. Just a little apprehensive about what the IT online account will look like compared to larger banks and BS's, especially the bit about withdrawls. Reviewed on: 10th November 2023

Reply from Harpenden Building Society Hi Donian, Thank you for your feedback, and i'm glad you found the application process easy to complete. We're confident that you will be able to transact as easily as with other Building Society's, however if you do have any questions then please do not hesitate to contact me at [email protected] Thanks again for your feedback, it is appreciated. Jon Sweeting Commercial Manger Response date: 13th November 2023

Lost passbook by the Royal Mail

The Royal Mail lost my passbook in the post The Society were very helpful in sorting the problem. The staff dealt with the matter by telephone and post. Great customer service, thanks Reviewed on: 24th February 2025

Reply from Harpenden Building Society Hi John, Thank you for your review and i'm glad we were able to sort this for you. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal touch. Friendly and very helpful. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Local branch with good opening hours. Informed staff, very helpful and friendly, nothing is too much trouble. Too many products are online only though, for us older generation are missing out not having access to all products. Reviewed on: 31st January 2025

In branch service review

Always very friendly and professional. Not many local branches - makes it difficult for working patterns in a place where you have to travel to nearest branch. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your feedback and i'm pleased to understand that you are happy with our service. I take on board your comments regarding branch locations and working patterns. Harpenden Online provides a safe and secure way to manage your account if ever it is not convenient to get to a branch. Details can be found on our website www.harpendenbs.co.uk. In the meantime, if we can be of any further assistance to you then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Staff are super friendly and helpful. Elizabeth has helped me recently but over the years all staff have been lovely. Reviewed on: 31st January 2025

Reply from Harpenden Building Society Thank you for your review. This is really good to read and i will make sure your feedback is passed to my colleague and her line manager. Jon Sweeting Commercial Manager Response date: 25th February 2025

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025

Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025

In branch service review

The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025

Reply from Harpenden Building Society Thank you for your feedback, we're thrilled that you are happy with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do. Reviewed on: 16th January 2025

Reply from Harpenden Building Society Thank you for your comments, and we're thrilled you are pleased with our service. I will make sure that this is fed back to Bev and the team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

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Harpenden Building Society: Savings reviews

82% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (359)

Easy to apply

Lost passbook by the Royal Mail

In branch service review

In branch service review

In branch service review

In branch service review

Always friendly and helpful and customer focussed .

In branch service review

In branch service review

In branch service review

In branch service review

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