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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.22
Based on 415 reviews, last reviewed 17th Dec 2025
89% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
82%
See only 4 star reviews
8%
See only 3 star reviews
4%
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1%
See only 1 star reviews
5%

Latest highest rating:

4

I received a telephone call yesterday for a request... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer ... Read more Reviewed on: 12th December 2025
C W F's avatar
C W F

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (415)

Review of the Harpenden Building Society, Savings:

EXCELLENT ONLINE SUPPORT

5
I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025
NCM's avatar
NCM
Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025
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Harpenden Building Society

In branch service review

5
Bev is always so helpful, listens to our needs, explaining things so clearly, great guidance. Just wish you were open Saturdays!!. Reviewed on: 17th July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The friendly staff and the fact that we can still see people face-to-face rather than everything being online is great. Reviewed on: 7th July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Local office , Good hours, Such friendly, helpful team here. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Personal and friendly service is a joy. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
I haven't got online banking and it was great to have staff to help me. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The face to face customer service I received in your Radlett branch today has been first class. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The staff were all very helpful. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

3
Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025
Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

In branch service review

5
Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

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