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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.66 (370 reviews)

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4.37

Based on 370 reviews, last reviewed 5th Jun 2025

25% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

4

In branch service review Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Att... Read more Reviewed on: 31st May 2025

Verified source

Latest lowest rating:

1

Amateurish - perhaps not even that good Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so ... Read more Reviewed on: 5th June 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (370)

Review of the Harpenden Building Society, Savings:

EXCELLENT ONLINE SUPPORT

I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025

Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025

In branch service review

We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your feedback and we're thrilled that you are pleased with our service. We always try to complete our work with as little fuss as possible. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

I like the availability of a passbook, limited access to these nowadays but not everybody does online or apps, so it's much appreciated. Friendly team. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your review, we're thrilled that you are pleased with our service. Passbooks remain an emotive subject in the Building Society world, and we do understand the importance of these to our members Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Very friendly and helpful at the Tring branch. Reviewed on: 1st January 2025

Reply from Harpenden Building Society This is great to read. I will make sure that this is fed back to our Tring branch team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

Courteous and efficient.

Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Reply from Harpenden Building Society Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd December 2024

In branch service review

It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like. Reviewed on: 1st December 2024

Reply from Harpenden Building Society Thank you for your review, it is appreciated. Jon Sweeting Commercial Manager Response date: 8th January 2025

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

Very quick and easy to set up an account online.

Very quick and easy to set up an account online. Email notifications when rates change. Reviewed on: 22nd November 2024

Reply from Harpenden Building Society Hi Katie, This is really good to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 25th November 2024

Excellent and helpful customer-facing staff.

Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Reviewed on: 31st October 2024

Reply from Harpenden Building Society Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Staff always very friendly and helpful. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

The personal service is excellent. Staff are always helpful, efficient and personable. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

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Harpenden Building Society: Savings reviews

25% decrease in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (370)

EXCELLENT ONLINE SUPPORT

In branch service review

In branch service review

In branch service review

Courteous and efficient.

In branch service review

Poor interest

Very quick and easy to set up an account online.

Excellent and helpful customer-facing staff.

In branch service review

In branch service review

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