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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.65 (373 reviews)

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4.35

Based on 373 reviews, last reviewed 12th Jun 2025

13% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

I had an issue with cheques, as I had sent off but w... I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they w... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Rubbish website Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then... Read more Reviewed on: 8th June 2025

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About this product

Harpenden Building Society Savings reviews (373)

Review of the Harpenden Building Society, Savings:

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

Very quick and easy to set up an account online.

Very quick and easy to set up an account online. Email notifications when rates change. Reviewed on: 22nd November 2024

Reply from Harpenden Building Society Hi Katie, This is really good to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 25th November 2024

Excellent and helpful customer-facing staff.

Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Reviewed on: 31st October 2024

Reply from Harpenden Building Society Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Staff always very friendly and helpful. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

The personal service is excellent. Staff are always helpful, efficient and personable. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Very helpful, friendly and local. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Excellent customer service

I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Reviewed on: 26th October 2024

Reply from Harpenden Building Society Hi Stephen, This is great to read and we really appreciate your feedback. I'll pass this on to the team. Thanks once again, Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Rates now seem competitive, and the society is local. Service is always excellent. Great as it is. Reviewed on: 22nd October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Applying on line a bit long winded

Applying on line a bit cumbersome having to scroll through loads of job titles etc. Old fashioned having to download a transfer isa form, to sign and then post, many now do this online. Reviewed on: 14th October 2024

Reply from Harpenden Building Society Hi Robert, Thanks for your feedback- it is really appreciated. I couldn't agree with you more about the ISA transfer form.... it seems odd that you can apply for an ISA through our online portal, but still require an ISA form to be downloaded. We are hoping to digitalise this process in the not too distant future. We take on board your comments regarding the cumbersome journey, specifically scrolling though many job titles. We are also working hard with our software provider to improve this. Once again, thank you for taking the time to give us some valuable feedback, and if I can be of any further assistance in future then please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 15th October 2024

The company failed to inform Me of several savings...

The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - understanding and unhelpful Reviewed on: 1st October 2024

Reply from Harpenden Building Society Dear Simon, Thank you for your review and I’m sorry to understand that you are unhappy with the service you have received- specifically relating to communications regarding interest rate reductions. We monitor all electronic communications to establish if any messages are ‘undelivered’ or ‘suppressed’ and will look to contact these customers through a different channel. We have fully reviewed and investigated your complaint and have sent you our final response on the 1st of October. This details how to refer your complaint to the Financial Ombudsman Service if you are not satisfied with the outcome of your complaint, however we would welcome further discussion if anything in our final response is factually incorrect. Jon Sweeting Commercial Manager Response date: 2nd October 2024

In branch service review

Very friendly staff, and knowledgeable. Reviewed on: 30th September 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

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Harpenden Building Society: Savings reviews

13% decrease in 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (373)

Pleased with the sevice from Harpenden BS

Very quick and easy to set up an account online.

Excellent and helpful customer-facing staff.

In branch service review

In branch service review

In branch service review

Excellent customer service

In branch service review

Applying on line a bit long winded

The company failed to inform Me of several savings...

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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