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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (429 reviews)

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4.27

Based on 429 reviews, last reviewed 9th Feb 2026

86% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great local banking branch Great to have a local branch to go into and speak to a human. Good product and lovely people. Reviewed on: 9th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (429)

Review of the Harpenden Building Society, Savings:

Good service

Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to withdraw any money so I had to contact CS and they added a button to the account - a bit concerning to have your money in there with no option to withdraw, although it was sorted. The account dashboard could do with updating/ optimising. It's extremely basic and not the easiest to navigate. All in all, these aren't major issues and I trust my money is safe. Reviewed on: 17th May 2025

Reply from Harpenden Building Society Hi Irene, Thanks you for your candid and valuable feedback- it is greatly appreciated. We are delighted that you are generally pleased with both your account and service you have received from Harpenden Building Society. If I may, I would like to respond to your feedback. We're glad you are pleased with the interest rate on your savings account. We will always ensure our accounts provide fair value. Within the last twelve months there has been for reductions to the Bank of England Base rate, and whilst non of our savings products are directly linked, this does have an impact on pricing where we need to manage commercial considerations whilst always ensuring we put our members first. With regards to your feedback regarding our dashboard, I 100% agree with you that this could be improved and we are working hard with out software provider to improve the experience for our members. Once again, may i thank you for your feedback, and if I can be of any further assistance to you in future then please do not hesitate to contact me. With kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025

In branch service review

The staff were all very helpful. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025

Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

In branch service review

Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Easy to talk to staff on telephone and very helpful. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Response date: 29th September 2025

A Great Building Society, You can phone and speak to...

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend. Reviewed on: 17th June 2025

Reply from Harpenden Building Society Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager Response date: 18th June 2025

I had an issue with cheques, as I had sent off but w...

I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Reviewed on: 12th June 2025

Reply from Harpenden Building Society HI Ryan, Thanks for your feedback, this is great to read and I'm pleased we were able to help. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Straight forward application if a little confluted.

Straight forward application if a little confluted. Reviewed on: 11th June 2025

Reply from Harpenden Building Society Hi Malcolm, Thanks for your feedback, it's appreciated. We are currently working hard to improve our application process where we will try and keep it as straight forward as possible, but much more succinct. If we can be of any further assistance to you in future then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Rubbish website

Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Reviewed on: 8th June 2025

Reply from Harpenden Building Society Hi Christopher, Thank you for your feedback, it is appreciated. We are currently working hard to improve our Harpenden Online platform. If you are having issues trying to access our online portal then please do not hesitate to email me at [email protected] and i will direct this to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Amateurish - perhaps not even that good

Impossible to carry out intended task. Rang Society to be told that the person I was dealing with couldn’t help and I had to try online again. Did so - again without success. Had to ring them again. The person I spoke to this time was more helpful but couldn’t carry out the transaction in question. She said that their website was run by a third party and that there were issues! A very amateurish performance Reviewed on: 5th June 2025

Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand you have been frustrated with our service so far. There is quite a bit to unpick here, so if possible, please could you email me at [email protected] so i may investigate further. Thanking you in advance, Jon Sweeting Commercial Manager Response date: 13th June 2025

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Harpenden Building Society: Savings reviews

86% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (429)

Good service

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

A Great Building Society, You can phone and speak to...

I had an issue with cheques, as I had sent off but w...

Straight forward application if a little confluted.

Rubbish website

Amateurish - perhaps not even that good

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

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