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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.81 (1573 reviews)

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4.84

Based on 1,573 reviews, last reviewed 23rd Jan 2026

30% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

As usual staff dealt with my request quickly and eff... As usual staff dealt with my request quickly and efficiently. Reviewed on: 23rd January 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1573)

Review of the Hinckley & Rugby Building Society, Savings:

It is so nice to be able to deal with REAL people in...

It is so nice to be able to deal with REAL people instead of internet robots. To be able to go into a branch and be dealt with straight away instead of waiting on the phone in a queue. Reviewed on: 9th April 2025

Reply from Hinckley & Rugby Building Society Hello Chris, It’s a pleasure to hear how much you appreciate the service our people have provided you with. We too believe face-to-face services are still valued and important. Thank you for taking the time to share your feedback with us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 14th April 2025

As usual staff dealt with my request quickly and eff...

As usual staff dealt with my request quickly and efficiently. Reviewed on: 23rd January 2026

excellent custoemr service, friendly staff, very hel...

excellent custoemr service, friendly staff, very helpful, felt like a personal experience Reviewed on: 21st January 2026

Reply from Hinckley & Rugby Building Society Hi Joanne. Thank you for your kind feedback. We’re really pleased to hear you felt welcomed and well supported by our team. Providing a personal, helpful service is very important to us, and we appreciate you taking the time to share your experience. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 22nd January 2026

Simple, easy and good customer service

Opened an easy access saver in branch by Rachel - very good, personal service, Clear explanation as to what was happening. Good to set up a nominated account for ease in the future as well. Taken to a nice quiet area of the branch for privacy. Reviewed on: 19th January 2026

Reply from Hinckley & Rugby Building Society HI Henry. Thank you for your kind feedback. We’re delighted to hear that Rachel provided personal, clear, and helpful service when opening your easy access saver. It’s great to know that the quiet area and assistance with setting up a nominated account made the experience even better. We’ll be sure to pass your comments on to Rachel. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

New Customer - Opening a Savings Bonds

After researching interest rates, Hinckley & Rugby were offering a competitive rate for fixed rate bonds. I have never had an account with you before, the advice, customer service was excellent; personal care tailored to my needs. I opened a savings bond and the efficiency and after care advice was sound and wise. I liked the personal, in-branch contact and friendliness of all the staff when it's now lost to on-line transactions. I needed to discuss options of what to do with my money following a family bereavement and appreciated their kindness and compassion. Reviewed on: 18th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you found our fixed rate bond competitive and that the advice and customer service you received were tailored to your needs. We’re especially pleased that you valued the personal, in-branch service and the friendliness of our team. Providing thoughtful, face-to-face support is something we pride ourselves on, particularly at important moments. We’re very sorry for your loss and appreciate you trusting us during such a difficult time. Your kind words about the care, kindness and compassion shown by our staff will be shared with the team. Thank you again for choosing Hinckley & Rugby, and for your generous feedback. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Always Such Friendly Staff

Paid in some money, Neil was - as always - so friendly and helpful Reviewed on: 16th January 2026

Reply from Hinckley & Rugby Building Society Hi Greg. Thank you for your kind feedback. We’re delighted to hear that Neil was, as always, friendly and helpful. We’ll be sure to pass on your comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Great service and always with a smile

Great service and always with a smile Reviewed on: 16th January 2026

Reply from Hinckley & Rugby Building Society Hi Viren. Thank you for your kind feedback. We’re delighted to hear you received great service and a warm welcome from our team. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Great service.

The staff are very helpful and polite. They always explain all the rules and answer any questions you have about the account. Reviewed on: 15th January 2026

Reply from Hinckley & Rugby Building Society Hi Elaine. Thank you for your kind review. We’re pleased to hear that our staff were helpful and polite, and that they took the time to clearly explain the account details and answer your questions. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Happy Customer

I've always found the staff to be very helpful, I have never felt that what I am asking for is too much trouble and have always been served politely and with a smile, whilst ensuring all my needs have been met. Reviewed on: 14th January 2026

Reply from Hinckley & Rugby Building Society Hi Cynth. Thank you for your continued support and kind words. It’s wonderful to hear that our team have made you feel welcome and well looked after at every visit. We value your feedback and look forward to continuing to support you. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

helpful and knowledgeable

Neil was was very helpful and knowledgeable Reviewed on: 14th January 2026

Reply from Hinckley & Rugby Building Society Hi Tom. Thank you for your feedback. We’re pleased to hear that Neil was so helpful and knowledgeable, and we’ll be sure to pass on your kind comments to him. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

Experience of opening a savings account

I was met with a friendly welcome. all aspects of my enquiry were clearly explained and I felt my views were listened to. The only complaint I would have is that I attempted to assign my everyday Nationwide account to my newly opened Hinckley and Rugby account. I was unable to complete this because a physical bank statement was required. As is standard practice by every bank/building society I was encouraged to go paperless. I was able to access my online Nationwide account through the banking app and show or take screen shots of my statements in the presence of H & R staff. This is not acceptable. This makes me feel very frustrated and questioning 'What is the point of going paperless if Banks and Building Societies won't accept paperless applications?' Very frustrating. To conclude I was very happy with the staff at H & R who dealt with me on the day. Reviewed on: 8th January 2026

Reply from Hinckley & Rugby Building Society Good morning. Thank you for your feedback. I'm pleased to hear you received a friendly welcome and that our team took the time to clearly explain everything and listen to your views. I'm sorry for the frustration caused by the requirement for a physical bank statement. We appreciate you sharing your experience with us. Your comments will be passed on for review. If you would like to help shape the future of our services, maybe you would consider joining our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Response date: 21st January 2026

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