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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.82 (1612 reviews)

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4.85

Based on 1,612 reviews, last reviewed 19th Feb 2026

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Neil made my visit today easy and positive Neil supported me today making it so quick and easy. He was so lovely and understanding and really explained things to me which I really appreciate. ... Read more Reviewed on: 19th February 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1612)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Great staff always ready to help

Excellent staff who are happy to help, are really friendly and efficient. Reviewed on: 22nd October 2025

Reply from Hinckley & Rugby Building Society Hi Clive, Thank you for your lovely feedback! We're so pleased to hear how happy you have been with the service our team provide, we take great pride in our personal, approachable people. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Thank you again for saving with us! Response date: 30th October 2025

I had correspondence showing the latest interest rat...

I had correspondence showing the latest interest rates on offer and this was explained in an easy format to assist with my decision Reviewed on: 22nd October 2025

Reply from Hinckley & Rugby Building Society Thank you for your feedback! We're really pleased the interest rate information was clear and helpful. We’re always working to improve how we communicate, so it’s great to hear this made a difference. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: hrbs.co.uk/member-panel Thank you again for saving with us! Response date: 30th October 2025

Amazing customer care

I went into the South Wigston branch and Linda was amazingly helpful! She was so kind and was able to support me with my accounts. The whole team there were friendly and helpful but Linda has really supported me and helped my situation. Reviewed on: 22nd October 2025

Reply from Hinckley & Rugby Building Society Hi Mary, Thank you so much for your lovely feedback. We're thrilled to hear that your experience at our South Wigston branch was such a positive one. Linda will be so pleased to know that her kindness and support made a real difference to you, and it’s great to hear the whole team created a welcoming environment. Taking the time to support our members and ensure they feel understood is incredibly important to us. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for sharing your experience, we look forward to seeing you again soon! Response date: 29th October 2025

Excellent customer service

Michele was extremely helpful and professional. Very appreciative of her patience with explaining everything in Reviewed on: 21st October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your kind words Cat. We're really pleased to hear that Michele was able to support you with your requests. Taking the time to ensure customer understanding is something we value highly, and it's great to know that made a difference for you. We’re always looking to improve and evolve our services with the help of our members. If you’d like to help shape the future of what we offer, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your feedback - we look forward to welcoming you again soon! Response date: 29th October 2025

Overview

Really easy to book an appointment and minimal delay between asking for an appointment and appointments itself. Front desk and the advisor herself were courteous and professional while also being efficient. Reviewed on: 19th October 2025

Reply from Hinckley & Rugby Building Society Hi Paul, Thank you for taking the time to share your feedback, we're so pleased to hear that booking your appointment was straightforward and timely. Making our services accessible and efficient is a key priority for us, and it's great to know that our team delivered courteous and professional support. We’re always looking to improve and evolve with the help of our members. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience — we look forward to welcoming you again soon! Response date: 29th October 2025

Contrasting building societies,

A visit to H & R B S in Rugby is an enjoyable experience. For decades I was with the Halifax, which gradually declined, most of the staff being completely uninterested in you being there. I transferred everything to the Hinckley and Rugby, which is a complete contrast, with pleasant staff who want you to be there. Reviewed on: 17th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for sharing your experience Robert. We're very happy to hear that your visits to our Rugby branch have been enjoyable and that our team has made you feel genuinely welcome. Providing friendly, personal, face-to-face service is at the heart of what we do, and it's wonderful to know that this has made such a positive impression. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 29th October 2025

Great customer service from the girls in Nuneaton ,...

Great customer service from the girls in Nuneaton , always have a smile and are always very helpful with any of my queries Reviewed on: 17th October 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Abbie! We're delighted to hear that the team in Nuneaton consistently provides you with friendly and helpful service. A smile and a warm welcome go a long way, and it's wonderful to know that this personal, face-to-face approach is making a difference for you. We truly value our members and are always looking for ways to improve and evolve our services. If you’d like to help shape the future of what we offer, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience — we look forward to seeing you again soon! Response date: 29th October 2025

Long Standing Member

As a long standing member the standard as you enter through the front has never fallen. Always greeted in a warm and pleasant manner. Reviewed on: 17th October 2025

Reply from Hinckley & Rugby Building Society Hi Peter, Thank you so much for your kind words and for being a long-standing member. We’re truly grateful for your continued support over the years. It means a lot to hear that the warm welcome you receive from our team has remained consistent, we take great pride in the personal, human approach our branches offer. We value the insights and experiences of our long-standing members like yourself. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 29th October 2025

Very friendly and efficient cashier.

Very friendly and efficient cashier. Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society Hi Kayleigh Thank you for taking the time to leave us your feedback, it’s very much appreciated. It’s encouraging to hear you found our team in Rugby to be friendly and efficient – that’s exactly what we’re aiming for in our branches. If you’d like to help shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Should you need any further assistance please do not hesitate to get in touch. Thank you for choosing the Society for your savings. Response date: 29th October 2025

Excellent service at the Hinckley branch.

Came to the Hinckley branch to sort out my deceased wife’s isa account. The manager (Michalea) was excellent and very understanding the situation. Great advice given. Reviewed on: 16th October 2025

Reply from Hinckley & Rugby Building Society Hi Karen, Thank you for taking the time to leave us your feedback, it’s very much appreciated. Firstly, I am very sorry to hear about your loss. Under these circumstances especially it’s comforting to hear that Michaela was able to assist you in dealing with what must be a difficult task. We believe strongly that a personal human approach is always best. Should you need any further assistance please do not hesitate to get in touch with the team, they will do their best to help you in any way they can. Response date: 29th October 2025

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