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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.33 (76 reviews)

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3.69

Based on 76 reviews, last reviewed 28th Dec 2025

2600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

13%

34%

Latest highest rating:

5

We have a property with an annex we rent out. We have a property with an annex we rent out. Home protect provided us with a comprehensive insurance to cover both our home and the annex. Reviewed on: 28th December 2025

Latest lowest rating:

1

Shockingly poor I have never reviewed a home insurer before, but our experience with Homeprotect has been extremely disappointing. We have 15 years of no-claims histo... Read more Reviewed on: 7th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (76)

Review of the Homeprotect, Home insurance:

Absolutely shocking company.

Absolutely shocking company. If you are thinking about taking a policy with this company please think again. I have been a customer for 3 years and I have just tried to make a claim you get passed around and then they all contradict each other. I got told because it’s the end of the financial year they are extra strict on payouts so basically don’t let anything happen at the end of the financial year. The add on of home emergency is pointless as they don’t provide a report my report consisted of 3 sentences and then the insurance company then told me to get 3 builders to come and do me 3 reports as they couldn’t accept the report from home emergency which they sold me with my policy as they aren’t qualified builders or tradesman so waste of money just people who want the call-out fee. This is all why my roof is collapsing. I have never made a claim and I just think that yes the website might be easy to use but please don’t buy insurance with this company as I have found out that it’s not worth the paper it’s written on. The other thing is I was told basically if my house burnt down I might be covered. So please don’t make a claim at the end or beginning of the financial year as advised by one of their advisors as they have to balance the books. Reviewed on: 14th April 2025

I didn’t claim since I do the insurance with your co...

I didn’t claim since I do the insurance with your company I never I got a discount Reviewed on: 5th December 2025

Love the way they pass on any discounts to current c...

Love the way they pass on any discounts to current customers, so we don't feel like we need to shop around or haggle. Reviewed on: 30th November 2025

Competitive

Competitive and friendly customer support Reviewed on: 29th November 2025

Excellent value

I was trying to find a honest and reliable insurer and after trawling what seemed like thousands i came upon home protect. For me the deciding factor was firstly the fact the would insure my bungalow with type of roof I have, it's pent so slight incline not totally flat and not tile, I had a nightmare trying to find someone who would insure and not rip me off in the meantime. Secondly well it was the.price, such good value and this year my premium went down. So yes i can totally recommend Home Protect, I haven't had to.claim yet but it's nice to know a decent insurer is there if needed. Reviewed on: 26th November 2025

Insurance continued with no problem and a minor redu...

Insurance continued with no problem and a minor reduction in cost Reviewed on: 23rd November 2025

Friendly staff, the renewal process was straight for...

Friendly staff, the renewal process was straight forward with no messing around, very happy with the service I’ve received over the last couple of years. Great value for money Reviewed on: 23rd November 2025

Happy customer

Have not needed to claim but Home insurance is cheaper than most. And when I needed to phoned about with problem they were very friendly and helpful. I am quite happy with the. Company’. Reviewed on: 19th November 2025

Cheaper than a comparison site

After searching the comparison sites to find my renewal quote works out £28 cheaper than last time which no one could beat I directly renewed with Homeprotect Reviewed on: 19th November 2025

Broken pipe fixed excellent service

We unfortunately had a broken sewer pipe but Homeprotect sent out contractor and fixed the problem, first class service thank you Reviewed on: 14th November 2025

Fair price renewal

Easy renewal, thankfully I haven’t had to make a claim but have peace of mind knowing I’m insured. Reviewed on: 14th November 2025

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