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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.38 (80 reviews)

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3.74

Based on 80 reviews, last reviewed 2nd Jan 2026

2900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

13%

33%

Latest highest rating:

5

Happy that you look after loyal customers. Happy that you look after loyal customers. Fair to repeat customers Reviewed on: 2nd January 2026

Latest lowest rating:

2

A pilot light on the control unit/thermostat. A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has b... Read more Reviewed on: 30th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (80)

Review of the Homeprotect, Home insurance:

Non-existent customer service

Like other reviewers I have found HomeProtect's customer service, IT support and banking to be appalling. I took my policy out in April 2022 and every single month HomeProtect fail to take the payment. My bank says the direct debit is set up, HomeProtect say it is set up and yet every single month they fail to take the payment and I have to call up and make payment. They fail to respond to all emails, they never send confirmation emails they say they will, they pass you from handler to handler during each call. An Insurer who cannot handle basics of taking direct debit payments is very concerning, I dred to think how badly they would handle any claim. I wish I had never come accross them. DO NOT USE HomeProtect, shop around and use a competent Insurer. Reviewed on: 31st July 2022

Happy customer

Have not needed to claim but Home insurance is cheaper than most. And when I needed to phoned about with problem they were very friendly and helpful. I am quite happy with the. Company’. Reviewed on: 19th November 2025

Cheaper than a comparison site

After searching the comparison sites to find my renewal quote works out £28 cheaper than last time which no one could beat I directly renewed with Homeprotect Reviewed on: 19th November 2025

Broken pipe fixed excellent service

We unfortunately had a broken sewer pipe but Homeprotect sent out contractor and fixed the problem, first class service thank you Reviewed on: 14th November 2025

Fair price renewal

Easy renewal, thankfully I haven’t had to make a claim but have peace of mind knowing I’m insured. Reviewed on: 14th November 2025

Home Protect care

Home Protect supply handy tips at appropriate times e.g. when adverse weather is expected Reviewed on: 12th November 2025

Great company with great prices

Home Protect offers fantastic prices along with exceptional customer service. The process was smooth and straightforward, and their staff was always helpful and responsive. Highly recommend for anyone looking for great value in home insurance! Reviewed on: 12th November 2025

Good value and but website is frustrating

Homeprotect offers good value compared to other home insurers and still offers a personal service when customers contact them. However, the company is relentlessly automating and either intentionally or through poor software design the online service doesn't do what it says it will. Another insurance company, Aviva adopted a similar automation policy a few years ago and probably lost a lot of customers through its frustratingly non-responsive system. Aviva have recently made themselves more human again. It would be a shame for Home Protect not to learn from others' experience. Reviewed on: 10th November 2025

Very friendly and knowledgable customer services

Very friendly and knowledgable customer services Reviewed on: 6th November 2025

I renewed my contents insurance with Home Protect re...

I renewed my contents insurance with Home Protect recently and had a really good experience. I had quite a few items to list and they took the time to go through everything with me patiently and clearly. Nothing felt rushed or complicated, and they made sure I understood exactly what was covered. It’s rare to find that kind of attention to detail these days, so I really appreciated it. Overall, the process was smooth and straightforward. I’d definitely recommend them. Reviewed on: 3rd November 2025

Good service and value for money.

Very good service. The only thing that was less good was the contact by email. I had a question about my renewal, and took three attempts on email and almost two weeks to get a reply. Reviewed on: 2nd November 2025

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