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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.38 (80 reviews)

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3.74

Based on 80 reviews, last reviewed 2nd Jan 2026

2900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

13%

33%

Latest highest rating:

5

Happy that you look after loyal customers. Happy that you look after loyal customers. Fair to repeat customers Reviewed on: 2nd January 2026

Latest lowest rating:

2

A pilot light on the control unit/thermostat. A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has b... Read more Reviewed on: 30th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (80)

Review of the Homeprotect, Home insurance:

Zero customer service. Total six hours on hold. Don't answer emails. No way to talk to them

Had a claim. We paid out thousands for repairs. Loss adjusters approved all quotes but Homeprotect won't pay out. They said 3-7 days. Now past 30 days. Reviewed on: 16th August 2023

Great service and value, highly recommended

Great service and value, highly recommended Reviewed on: 11th October 2025

Administrative Assistance

I needed to clarify my payment details with your Renewal Team due to a change in my Debit Card details (I’d been the victim of a scam earlier in the year). I telephoned in response to the concern shown because you could not get payment. Once I was able to talk to a member of the team all issues were resolved and I was happy to proceed. Everything was sorted out to my satisfaction. Thank you. Reviewed on: 8th October 2025

Auto renewal but checked and prices were reasonable.

Auto renewal but checked and prices were reasonable. Reviewed on: 2nd October 2025

Provide cover to my needs at competitive price.

Provide cover to my needs at competitive price. Have not had to query any renewal price as always inline with best comparisons. Reviewed on: 5th September 2025

Not fit for purpose

In over 40 years of having home contents policies with cover for personal belongings away from home, I have never known it not to include loss, only damage and theft, so to discover this is the hidden in the small print with Homeprotect is nothing less than infuriating. I took out this policy via comparethemarket where I specifically state that loss away from home is required so it should never have shown a quote from Homeprotect. As, for me, this is a critical aspect of any home contents policy, it makes this policy not fit for purpose. I have had to cancel and take out a proper policy with LBIS. Reviewed on: 3rd July 2025

Good luck with your project and keep it coming always

Good luck with your project and keep it going for sure you got it Reviewed on: 27th April 2025

Absolutely shocking company.

Absolutely shocking company. If you are thinking about taking a policy with this company please think again. I have been a customer for 3 years and I have just tried to make a claim you get passed around and then they all contradict each other. I got told because it’s the end of the financial year they are extra strict on payouts so basically don’t let anything happen at the end of the financial year. The add on of home emergency is pointless as they don’t provide a report my report consisted of 3 sentences and then the insurance company then told me to get 3 builders to come and do me 3 reports as they couldn’t accept the report from home emergency which they sold me with my policy as they aren’t qualified builders or tradesman so waste of money just people who want the call-out fee. This is all why my roof is collapsing. I have never made a claim and I just think that yes the website might be easy to use but please don’t buy insurance with this company as I have found out that it’s not worth the paper it’s written on. The other thing is I was told basically if my house burnt down I might be covered. So please don’t make a claim at the end or beginning of the financial year as advised by one of their advisors as they have to balance the books. Reviewed on: 14th April 2025

They have their own rules - you say your house will...

They have their own rules - you say your house will cost x to rebuild, they randomly add value to that (in case building costs go up). But if it costs more (based on their EXPERT opinion), they only pay a % of the total claim. Then I am having some building work done, and they refuse to cover all sorts of things - all they will cover is if something drops from a plane or an earthquake. Even the gentleman I spoke to was surprised and said it made no sense. I won't be touching them again. Reviewed on: 9th April 2025

Absolutely Awful Service had Storm Damage and advise...

Absolutely Awful Service had Storm Damage and advised I could get the repair done myself. No Physical Damage IE Tiles blown off but all loosened so had replaced with New Panelling. Now told me I need to have a Damage Report which wasnt stipulated when I was told i could get the repairs done myself. AWFUL AWFUL AWFUL experience avoid like the plague. Anything to not to pay a small claim Photograohic Evidence Sent but still not enough, Reporting to the Ombudsman !! Reviewed on: 19th February 2025

Iv not really had any experience yet but what iv hea...

Iv not really had any experience yet but what iv heard it's a good excellent service tou provid Reviewed on: 8th October 2024

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