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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Not helpful

Moving accounts, what a nightmare. Reviewed on: 26th May 2017

Good bank

I've been with this bank for 15 Years and never had a problem with them Reviewed on: 27th April 2017

Easy to use

I can always rely on HSBC for a user friendly system (mobile and online banking). They don't really have the highest interest on savings... so I would recommend going for an ISA but I would definitely recommend them for opening a normal bank account! Reviewed on: 20th April 2017

Very pleased

Use HSBC for savings, current account and mortgage and have been very satisfied for past 7 years great customer service and preferential offers for existing customers. Good all round. Reviewed on: 14th April 2017

Sounds good but

Very good customer relations until you open the account then poor customer help lines and most wait weeks for a branch appointment. Reviewed on: 4th April 2017

HSBC v Bitcoin

HSBC seem to reflect the dismal way that banks have conned us for years. Charging £12.50 per month to deal with standing orders, charging for business accounts. So many ways to con over the years'. When probate is over I will leave this ghastly crew and begin a new life with Bitcoin and Spanish property. Good riddance. Reviewed on: 31st March 2017

A Bank for everyone

Very efficient and helpful in branch Reviewed on: 15th March 2017

Standard Bank Account, Poor Service

Been into branch and asked twice already to be moved onto a better account which I can actually get savings on to no avail. Also tried to order bank statements when moving house for mortgage which also never turned up after being told they couldn't print in branch. #MaxYourMoney Reviewed on: 2nd March 2017

Service is awful, now leaving after 6 years

HSBC has been my bank for 6 years and it used to be great. However, I'm just fed up that over the last few years the wait time to speak to customer service on the phone is an average of 20 minutes, and they send you from department to department. The online Live Chat functionality WAS great, until they started taking away the option to use it for important stuff like disputing fraudulent transactions. Customer service closing at 6pm Mon-Fri isn't good enough when I work full-time. Local branches have all closed so it's almost impossible to see an actual employee. I'm now leaving for Metro Bank, who I only hear and read good things about their service: Fast processes, branches open 7 days a week, 24/ hour UK based customer service, new cards printed on-site. This is the future. Goodbye HSBC. Reviewed on: 22nd February 2017

Excellent service

Switching accounts has been made hassle free because of the HSBC telephone help centres and in-store employees. Reviewed on: 12th February 2017

dependable, accurate and helpful

Using their in store and online banking service I've found that help is never too far away and always at hand. Reviewed on: 12th February 2017

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