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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

HSBC hard to beat!

I have banked with HSBC for 11 years and I personally find them hard to beat. Excellent customer service care which makes you feel valued. I have never had any issues with them throughout my varied financial situations. Reviewed on: 19th January 2017

Terrible un-ethical investments and Poor interest rates

I set up and ISA with HSBC a year ago. I have since received a letter almost every month telling me the interest rates have dropped again. To the point where I may as well not have an ISA at all. I have also just found out HSBC is funding palm oil companies who are destroying rainforest in Indonesia. Forest destruction causes fires which are linked to thousands of deaths & help push orangutans closer to extinction. This is something I am extremely against! Time for me to find a new bank! Reviewed on: 19th January 2017

Great service

Really helpful service, every time I contact them with a query they are always extremely friendly and very helpful. Reviewed on: 16th January 2017

ABSOLUTELY AWFUL

the security to get into your bank is absolutely appauling! you have to have 3 password, 5 security questions, a memorable name, a security code and then you need to download the app to generate a random code ontop - this happens EVERY TIME YOU TRY TO LOG IN!!!!!!!! i've been locked out several times for forgetting one of these million codes and each time you have to wait in a que on the phone for 1 hour, to be connected with an idian who you cant even understand and is useless at his job!!! the next time i manage to actually get into my bank to withdraw money, i am closing it as soon as! worst bank i've ever been with! do not go with them! Reviewed on: 10th January 2017

happy with bank

happy with bank happy with bank happy with bank happy with bank Reviewed on: 9th January 2017

Never had any real issues with HSBC

I'm happy with HSBC customer service and using their mobile app, which is convenient for quickly checking my balance and transferring money is straight forward. If I ever need to get any help with setting anything up, I've always received quick and professional customer service. Reviewed on: 5th January 2017

Brilliant current account

I have had my current account with HSBC since I was 11 years old. The customer service team have always been extremely helpful when I have a query, and the savings account I opened with them last year offered a good rate of interest. Reviewed on: 2nd January 2017

Loyalty not important

I had my HSBC current account for over 21 years and during her time took out loans and stayed in credit 99% of the time. Basically I think I was quite a good customer of the bank and I even introduce them to my wife so that she could open her account with them. However this year I decided to shop around and see if I could get a slightly more favourable deal. Co-op were offering £150 to switch so I went to my bank and asked them if they would match that. They weren't interested even though they were offering £200 to new customers. I ended up having quite a long chat with somebody at HSBC customer services about the unfairness of offering financial incentives to new customers but not being prepared to do anything for existing customers of 21 years standing. In the end it seems that loyalty has no value any more, and I will probably switch from Bank to bank in the future as long as they are incentivising me to change. I think this is a shame as I would rather have continued a long-standing relationship with a bank but in the end Money Talks. Reviewed on: 2nd January 2017

TRUSTED, RELIABLE AND HELPFUL BANK

I wanted to compare my mortgage with what HSBC was offering. Adviser was very helpful, adviser did not pressurized me and offered a very clear and detailed explanation of their products. When I told her how many years I the mortgage for she tailored it according to my request. I did transferred the mortgage with them in the end as they offered the best. deal. Reviewed on: 28th December 2016

No Hassle Banking

HSBC has been my bank of choice for years and I have no hassle with them at all. Great experience all round. Reviewed on: 27th December 2016

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