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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

Solid performance

Their fraud team is spot on looking for unusual action on your account and taking quick action to resolve Reviewed on: 19th February 2016

Friendly service, fast & helpful app

Staff are always friendly and they make sure to help you no matter what. The online banking via the website and the app are both very easy to use and very helpful...especially the app! Reviewed on: 19th February 2016

Breaking out of Alcatraz would be easier than accessing my account!

The security on my HSBC account initially seemed like a selling point. Ah I my money will be secure I thought - great in the days of hacked accounts and stolen pin numbers. WRONG! All its done is create endless problems and obstacles in accessing my own money. From being unable to use my card to buy a ticket on the train to needing the daft pin keyring thing to access my account online and having my account frozen if I make any transaction remotely out of the ordinary. But the one that took the cake was being left stranded in India (even after telling HSBC where I was going) unable to access my money and spending a small fortune on overseas calls to HSBC trying to sort it and being told they couldn't do anything! Reviewed on: 19th February 2016

An excellent, speedy service.

Never any mistakes. Speedy courteous service. Reviewed on: 19th February 2016

HELP AFTER BEREAVEMENT

MY HUSBAND DIED SUDDENLY AND HSBC WERE SO UNDERSTANDING AND HELPFUL IN SORTING OUT MY FINANCES AND THE OVERDRAFT OF £2600 THAT I HAD BEEN LEFT WITH THEY STOPPED ALL INTEREST CHARGES WHILST I SORTED OUT MY BENEFITS. THEY KEPT IN CONTACT WITH ME TO CHECK HOW I WAS MANAGING FINANCIALLY AND AFTER ABOUT EIGHTEEN MONTHS THEY INFORMED ME THAT THEY WOULD NOT PURSUING THE DEBT OWED FROM THE OVERDRAFT DUE TO MY MEDICAL CONDITION. THEY ALSO HELPED ME BY ARRANGE A NEW ACCOUNT WITH THEM Reviewed on: 18th February 2016

Good, solid performance from mainly internet use

Been with bank/account for nearly 20 years. No reason to change Reviewed on: 18th February 2016

HSBC

I put money in, I get money out. Other than that, nothing to report! Reviewed on: 18th February 2016

Never had any problems

Have never had problems with HSBC. They keep in contact by letter. The online banking system is easy to use and is secure. I have never needed to think about switching to another bank. Reviewed on: 18th February 2016

Great Day-To-Day Banking

Great for everyday use, but closure of branches past few months is unwelcome news Reviewed on: 18th February 2016

Above the law

Bank has been good too me ,shame about the Mexican money laundering and the "Pathetic" threats about leaving the UK,if you want leave the UK I will help you pack...time to change banks Reviewed on: 18th February 2016

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