Write a review

HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1295 reviews)

View other HSBC products

3.67

Based on 1,295 reviews, last reviewed 26th May 2025

40% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

4

Secure banking I’ve been with them for 8 years they have their not the best regarding eas of upgrades but the money are secure and always at your fingertips Reviewed on: 26th May 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1295)

Review of the HSBC, Bank account:

ONE star is too much!!

terrible. even closing the account was an absolute nightmare. to start, when i opened the account, it was a bait and swtich. lovely intro savings rate that very quickly plummeted into something ridiculously not worth it. i opened this account so i'd have a back up when i travel overseas. before i leave, i call and make sure that i will be able to use the card overseas. i was in thailand and i lost my first atm card and tried to use this one. lo and behold it never worked. i had to finish the rest of my trip with $60 in my pocket. so when i get back home i transfer all the money out and try to close the account. but they wont close it because they need me to change my address to close it. which takes xxx days. i file a complaint. which was never to be on file. i call to inquire about my recent calls, which were never on file. finally, after still not being able to close the account, i get a charge for not having enough funds, because i transferred everything out, to close the account, because hsbc sucks. in the end i finally (hopefully) officially closed the account after totally losing my cool, yelling at the customer service rep on the phone, and demanding that the fee be removed and the accounts be closed once and for all, with written confirmation of all the actions. hsbc is crap. Reviewed on: 14th April 2015

Secure banking

I’ve been with them for 8 years they have their not the best regarding eas of upgrades but the money are secure and always at your fingertips Reviewed on: 26th May 2025

HSBC offers a range of great flexible bank accounts...

HSBC offers a range of great flexible bank accounts to suite your needs. The app is very user friendly. Reviewed on: 26th May 2025

Life & Health destroyed, TORTURED, driven to SUICIDE...

Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for DEAD by VERY deliberate, dangerous & disturbing, sick campaign of illegality, abuse & torture by HSBC Bank. My life & health have been utterly DESTROYED by a malicious, targeted/calculated campaign of extreme TORTURE, DISCRIMINATION, ILLEGALITY & ABUSE by HSBC & CEO (who was made fully aware of situation, yet chose to WORSEN situation). I suffer from severe health problems with a proven HIGH LINK to Suicide. Despite knowing this for many years, Hsbc went out of their way & BENT OVER BACKWARDS to BREAK THE RULES & cause as much DAMAGE, STRESS & PAIN as possible. This involved MISAPPROPRIATION of my entire life savings & then TORTURING me & my health issues for WEEKS ON END. Bank also manipulated their own complaints process to ensure I could not raise complaint & would be subject to their sick, LIFE DESTROYING TORTURE GAMES. HSBC could have ended this at ANY TIME; indeed, they only did so after torturing me & leaving me for dead - & after a social media campaign was mounted & they were threatened with being reported to the Police. HSBC have since admitted that they wouldn't have stolen my life savings, refused to tell me where they were & tortured me for weeks on end "if relations had been better". This is the most horrific experience imaginable - that has changed my life forever - & which I will not rest on until I have received full justice. What kind of business treats vulnerable people this way & doesn't see reviews like this as a problem? HSBC thats who. Staff involved included Colin Bell, Beverly Hayton, Geneen Smith, James from Specialist Banking, Haz, Laura, Shanti, Kay, Hauwa, Danielle & more. Reviews will increase if HSBC persist this DELIBERATE, ILLEGAL, TERROR & DESTRUCTION OF LIFE & HEALTH - regardless of how many fake reviews HSBC is arranging to try & cover up their MAJOR CRIMES & HATEFUL EXTREMISM Reviewed on: 22nd April 2025

Lovely staff

Very helpful and patient and explained all alternatives Reviewed on: 21st April 2025

Would recommend

Good customer service, competitive interest rates Reviewed on: 21st April 2025

Great service

Always had good customer service (granted as a premier customer) with prompt replies to emails as well. Decent interest offered on regular saver and on investments actually as well, at least versus other managed portfolios. Reviewed on: 17th April 2025

To much incompetence.

To much incompetence.Very bad experience Reviewed on: 17th April 2025

Refuse to bank with Chinese Bank

I closed my account since it became a Chinese owned bank. As a world hostile nation I am protesting with my feet and showing no support for them. I'm a man of principle and refuse to support bullies. Reviewed on: 16th April 2025

Accountable, smooth and transparent

Accountable, smooth and transparent Reviewed on: 16th April 2025

It’s alright

Been with HSBC for a few years, they are reliable but interest rates on savings aren’t the best. Customer service is not great, with them passing off problems. However, app is functional and easy to use, and the in-app customer service system is good. Reviewed on: 15th April 2025

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Cash Account
from Bank of Scotland 3.86 from 54 reviews
Platinum Added Value Account
from Lloyds Bank 3.37 from 37 reviews
Under 16s account
from Monzo 4.95 from 412 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.56 from 5 reviews
Regular Saver
from HSBC 4.42 from 25 reviews
Business Insurance
from HSBC 4.33 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub