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HSBC: Bank account reviews

Name: Bank account
Rating: 3.77 (1298 reviews)

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3.68

Based on 1,298 reviews, last reviewed 12th Jun 2025

35% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

HSBC - easy and good customer service I've always found HSBC very easy to use, and with good customer service. The new app especially is a big help. Reviewed on: 12th June 2025

Latest lowest rating:

1

Life & Health destroyed, TORTURED, driven to SUICIDE... Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for ... Read more Reviewed on: 22nd April 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1298)

Review of the HSBC, Bank account:

ONE star is too much!!

terrible. even closing the account was an absolute nightmare. to start, when i opened the account, it was a bait and swtich. lovely intro savings rate that very quickly plummeted into something ridiculously not worth it. i opened this account so i'd have a back up when i travel overseas. before i leave, i call and make sure that i will be able to use the card overseas. i was in thailand and i lost my first atm card and tried to use this one. lo and behold it never worked. i had to finish the rest of my trip with $60 in my pocket. so when i get back home i transfer all the money out and try to close the account. but they wont close it because they need me to change my address to close it. which takes xxx days. i file a complaint. which was never to be on file. i call to inquire about my recent calls, which were never on file. finally, after still not being able to close the account, i get a charge for not having enough funds, because i transferred everything out, to close the account, because hsbc sucks. in the end i finally (hopefully) officially closed the account after totally losing my cool, yelling at the customer service rep on the phone, and demanding that the fee be removed and the accounts be closed once and for all, with written confirmation of all the actions. hsbc is crap. Reviewed on: 14th April 2015

HSBC - easy and good customer service

I've always found HSBC very easy to use, and with good customer service. The new app especially is a big help. Reviewed on: 12th June 2025

Very professional service

Very professional service. Good customer service. Reviewed on: 12th June 2025

Great Bank

I've been a loyal customer for many years and I've never had a problem with them. Every issue I've had has been delt with cre and efficiency. I've recommend them to all my friends and family. Reviewed on: 12th June 2025

Secure banking

I’ve been with them for 8 years they have their not the best regarding eas of upgrades but the money are secure and always at your fingertips Reviewed on: 26th May 2025

HSBC offers a range of great flexible bank accounts...

HSBC offers a range of great flexible bank accounts to suite your needs. The app is very user friendly. Reviewed on: 26th May 2025

Life & Health destroyed, TORTURED, driven to SUICIDE...

Life & Health destroyed, TORTURED, driven to SUICIDE & HOMELESSNESS by HSBC BANK Life & Health DESTROYED, driven to SUICIDE & homelessness & left for DEAD by VERY deliberate, dangerous & disturbing, sick campaign of illegality, abuse & torture by HSBC Bank. My life & health have been utterly DESTROYED by a malicious, targeted/calculated campaign of extreme TORTURE, DISCRIMINATION, ILLEGALITY & ABUSE by HSBC & CEO (who was made fully aware of situation, yet chose to WORSEN situation). I suffer from severe health problems with a proven HIGH LINK to Suicide. Despite knowing this for many years, Hsbc went out of their way & BENT OVER BACKWARDS to BREAK THE RULES & cause as much DAMAGE, STRESS & PAIN as possible. This involved MISAPPROPRIATION of my entire life savings & then TORTURING me & my health issues for WEEKS ON END. Bank also manipulated their own complaints process to ensure I could not raise complaint & would be subject to their sick, LIFE DESTROYING TORTURE GAMES. HSBC could have ended this at ANY TIME; indeed, they only did so after torturing me & leaving me for dead - & after a social media campaign was mounted & they were threatened with being reported to the Police. HSBC have since admitted that they wouldn't have stolen my life savings, refused to tell me where they were & tortured me for weeks on end "if relations had been better". This is the most horrific experience imaginable - that has changed my life forever - & which I will not rest on until I have received full justice. What kind of business treats vulnerable people this way & doesn't see reviews like this as a problem? HSBC thats who. Staff involved included Colin Bell, Beverly Hayton, Geneen Smith, James from Specialist Banking, Haz, Laura, Shanti, Kay, Hauwa, Danielle & more. Reviews will increase if HSBC persist this DELIBERATE, ILLEGAL, TERROR & DESTRUCTION OF LIFE & HEALTH - regardless of how many fake reviews HSBC is arranging to try & cover up their MAJOR CRIMES & HATEFUL EXTREMISM Reviewed on: 22nd April 2025

Lovely staff

Very helpful and patient and explained all alternatives Reviewed on: 21st April 2025

Would recommend

Good customer service, competitive interest rates Reviewed on: 21st April 2025

Great service

Always had good customer service (granted as a premier customer) with prompt replies to emails as well. Decent interest offered on regular saver and on investments actually as well, at least versus other managed portfolios. Reviewed on: 17th April 2025

To much incompetence.

To much incompetence.Very bad experience Reviewed on: 17th April 2025

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