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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.34 (211 reviews)

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2.17

Based on 211 reviews, last reviewed 17th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

13%

55%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

erratic access to my account I have been a customer of HSBC a Reviewed on: 17th October 2024

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (211)

Review of the HSBC, Business Banking:

Online experience is great, but the call queue times are epic!

I really like the ease of the online service. BUT when you need to call them the call queue time can be pretty long. When chasing up the application I spent 35min on hold. Gave up in the end...frustrating! Reviewed on: 14th October 2014

A totally useless bank

Couldn't pour p**s out of a bucket. Setting up a business account has been a nightmare. Five weeks and counting. Muppets Reviewed on: 14th April 2021

HSBC

I use them online and for basic services, but haven't helped me during the pandemic or when we needed a mortgage! Reviewed on: 7th April 2021

Poor business account .

No help , little support . Phone banking is poor with long waiting times . Reviewed on: 7th April 2021

Appauling service to business customers

not able to process any simple task. Customer service phone - you wait at least 40 min and then you are cut out, to start again. Insisting on some security review and their form does not work on-line. Waiting more than 2 months for a debit card - nothing happened even after ringing them countless time. Threatening me to close the account by letters because of their IT problems. No I am really worried if they close it if I would ever be able to get the money back. The only good thing is that if you are lucky and get through the line, the staff is polite - promising anything, but nothing happens - guess they are frustrated as well. Avoid under any cost. Reviewed on: 20th February 2021

Avoid At All Costs

I wish a score of zero was an option . No complaints at all with the quality of staff they have in-branch, but they are a disgusting organisation that lack even a modicum of decency. Six weeks after instructing the closure of my business bank account, and despite one of their staff calling me to say everything had been approved 4 weeks ago, they still haven't transferred my account balance into my personal account. They offer no logical explanation, no real apology and are refusing to tell me when I can expect to see this resolved. They are utter bandits, so please think twice before allowing them to look after your money! Reviewed on: 11th February 2021

Fantastic pleasant staff

Lovely staff and very helpful at St Anns Square Manchester great service. Reviewed on: 26th January 2021

4 months on in waiting for account to open and still waiting...

Applied for a business account in July - HSBC confirmed they had everything they needed from me. It is now approaching December and they still haven't been able to open my account because they have 'been busy'. Matter has now been taken up with the Ombudsman. Appalling. Reviewed on: 25th November 2020

Telephone service has become unusable since Covid.

I have to say, since Covid it has become very time consuming to speak to a real person at HSBC (business banking). About an hour seem to be a normal wait time (I've experienced 50 mins plus a few times). That interferes with the working day. My experience today was especially bad. This morning the automated answering service offering me a call back option, which I took. This option is not always presented. I received a call back - great, that works - however the guy put me on hold to speak with a colleague and never came back. 30 mins late I hung up. The problem with banking is that to move elsewhere I have to give my clients different account details and they don't want the inconvenience. Reviewed on: 17th November 2020

very poor, very long

log time to set up, then locked out on my first payment above 2k eventhough you used the in number generator thing, rang the number they approved the amount but said i had to go to a branch to unlock... ok I get to the branch they send me away saying they cannot unlock please ring this different number. Over an hour on the phone waiting for a service agent........when does it get to the point where its costing me too much time to 'pay' myself Reviewed on: 7th October 2020

Absolutely appalling is the nicest adjective I can use!

My business has 3 separate companies accounts, and is charity and not for profit supporting the NHS Maternity sector. We have been with HSBC for over 35 years. I have never, ever, been so frustrated and angry as now with regard to its supposed 'safeguarding' technique for want of a better word. The issue with one of the companies has been going on now for over 18 months. Constant emailing, phoning (which is a nightmare - waiting for at least half an hour to find you cant hear the person at the end, and they don't seem to understand anything), and complaining. Generic non sensible responses to any complaint - just a standard nothing telling you how' important safeguarding is and for us to be mindful of taking it seriously'!!! The safeguarding on line form is impossible to complete for us as most of the questions are irrelevant to our charity. One document fits all as they say! We finally completed this after one year in February, after an apology and small compensation for what took literally days out of my business time! Hooray I thought. To my horror another request was flagged up three weeks later to complete another! 'It is a random request from the computer' says the non helpful HSBC clerk. There are so many issues, and the problem is that nothing seems to get resolved. I cannot bear this anymore, and no one with any tiny amount of competence is available. Can anyone help??? Reviewed on: 28th September 2020

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