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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.78 (67 reviews)

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2.43

Based on 67 reviews, last reviewed 4th Mar 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

2 star

51%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Shocking! The boiler “care” service is a disgrace and JL should cut all ties with their chosen 3rd party. To clarify JLP insist on partnering with a company cal... Read more Reviewed on: 21st June 2024

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

John Lewis Home Insurance reviews (67)

Review of the John Lewis, Home Insurance:

Excellent and responsive insurer.

Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and to a high standard. No quibbles. Reviewed on: 4th March 2025

Scam

They are scams DO NOT USE. I was with them for a long time in the end they refuse to cover me. they always find way to not pay Reviewed on: 31st May 2023

Totally unorganised and DO NOT use

No feed back - no follow up - constantly lose documents - have a couldn’t care less attitude Please, please do not use Reviewed on: 2nd May 2023

Inept

Tried to make a claim on behalf of my Mum, an attempted break-in. Locks were fixed at my expense, tried to report to John Lewis. Spent well over half a day getting no-where. Decided not worth claiming! Reviewed on: 24th April 2023

Impossible to contact... So slow when you do

Simple claim made December 9th 2022. No contact or movement at all for 6 weeks.. Online chat is worse than useless... I tried around 9 times and held on for hours each time... No response. Online status requests remained unansweted. It took. 4 months to get anywhere at all with this lot. I'm cancelling.... You should avoid. Reviewed on: 1st April 2023

Credit Help

I am disabled veteran who over the past 2 years had to let my credit go because of health priorities that were not covered by VA or other insurance. Anyways, I ran into some testimonies on some credit blogs on the net which led me to this specialist. My scores were 512, 515, 523 on the 3 bureaus. No public records, only 3 open acct but several collection accts with 0 balances. After a few weeks of working on my files, all collections were cleared out and my scores were boosted with 260 points. You can reach out as well if you need help:FIXMYCREDIT at WRITEME d0t com Reviewed on: 29th March 2023

So easy to use

Amazing insurance with easy access and lots of help available. Reviewed on: 26th March 2023

Useless. Typical of most home insurance companies

All very friendly when they take your money. Their assessors took one month to come & assess, but were extremely quick to dismiss our claim. Warning to all: Read the policy wording word by word because typical of most insurance companies, they will wriggle out of paying up. Don't judge a company when they take your money. Wait until you have to make a claim! John Lewis are just as bad as most of the rest Reviewed on: 15th November 2022

4 Years and still waiting for work to be done

Our house has been suffering from subsidence. They have admitted it needs doing. We have been made us cut down all our and our neighbours' trees. 4 years so far. Every time they submit a scope of works it is riddled with errors. Whenever we spot an error, usually an omission, it takes months for another scope of works to arrive. Yes youve guessed it, usually with the same error. Crawfords are the assessors. Whenever i try to call i just get stuck in a queue. It gives me the chance to leave my name and number whilst preserving my place in the queue - a week later still nothing. It is such a shame that John Lewis has linked itself to such a disreputable, shambolic bunch of people. Do not insure yourselves with a John Lewis Home Insurance policy of you want a policy that will pay out. Terrible Reviewed on: 19th October 2022

Excellent service

Excellent product and customer service Reviewed on: 8th September 2022

Great , quick response

Been with john lewis home insurance Gold package for over 10 years . We have made 2 claims the latest one was last year . Absolutely no problems just great service , within 3 weeks we had replacement carpet to the same quality we had previous Reviewed on: 18th August 2022

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