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John Lewis: Home Insurance reviews

Name: Home Insurance
Rating: 2.72 (69 reviews)

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2.38

Based on 69 reviews, last reviewed 30th May 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

35%

2 star

52%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

Very poor service!!! I took out home insurance with John Lewis home insurance thinking I was dealing with John Lewis who have always been a trusted brand in my home only t... Read more Reviewed on: 30th May 2025

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About this product

Whether you’re looking to take out buildings insurance, contents insurance, or both, you want to be confident that the provider is reputable. Our John Lewis home insurance reviews can give you insight into what you can expect as a John Lewis policyholder.

With three levels of cover: Bronze, Silver and Gold, John Lewis has options to suit many. The provider even offers specialist policies to cover listed buildings, homes built before 1800 and high-value artwork and antiques. There are no additional fees for paying your premium monthly, and no admin fees if you need to modify your cover.

If John Lewis sounds like the perfect provider for your needs, read customer reviews to learn more. Our John Lewis home insurance reviews are written by genuine policyholders. Find out how satisfied they were with the level of cover they received. Learn about John Lewis’ customer service and whether policyholders would renew with the provider.

Have you had a home insurance policy with John Lewis? Share your experience with others. Did you take out buildings insurance, contents insurance, or both? Share what level of cover you chose, or whether you required a specialist policy. Did you take out any additional extras, and were they reasonably priced? Did you encounter any hidden fees? Did you need to make a claim on your policy, and if so, how well was it dealt with?

Whether good or bad, leave a John Lewis home insurance review on Smart Money People today. Together, we can help people like you make better decisions.

John Lewis Home Insurance reviews (69)

Review of the John Lewis, Home Insurance:

John Lewis excellent for Home Insurance

Excellent value for money and very friendly and helpful customer service. Good cover of insurance available. Reviewed on: 16th July 2017

4 Years and still waiting for work to be done

Our house has been suffering from subsidence. They have admitted it needs doing. We have been made us cut down all our and our neighbours' trees. 4 years so far. Every time they submit a scope of works it is riddled with errors. Whenever we spot an error, usually an omission, it takes months for another scope of works to arrive. Yes youve guessed it, usually with the same error. Crawfords are the assessors. Whenever i try to call i just get stuck in a queue. It gives me the chance to leave my name and number whilst preserving my place in the queue - a week later still nothing. It is such a shame that John Lewis has linked itself to such a disreputable, shambolic bunch of people. Do not insure yourselves with a John Lewis Home Insurance policy of you want a policy that will pay out. Terrible Reviewed on: 19th October 2022

Excellent service

Excellent product and customer service Reviewed on: 8th September 2022

Great , quick response

Been with john lewis home insurance Gold package for over 10 years . We have made 2 claims the latest one was last year . Absolutely no problems just great service , within 3 weeks we had replacement carpet to the same quality we had previous Reviewed on: 18th August 2022

Total waste of space

Insured with John Lewis, had a third party claim, so you think this would not be a problem how wrong we were to think this. John Lewis now use Sedgwick as loss adjusters, who although no contractor has even been out to our property have given price for work which leaves as out of pocket if we want the work doing to same standard. John Lewis have even told us that it is not up to as what type of gates we are given even though we have matching gates with neighbours on open double drive. Total lack of service understanding or helpfulness, basically don't give a dam. You send an email asking for a call or email them to discuss problem and you receive an abrupt email back. Total lack of respect for there so called Premium insurance customers. Reviewed on: 16th August 2022

Home is safe & secure!

New to John Lewis and so far it was the easiest to setup, communication with their team is incredible and very satisfied with the pricing & cover I have for my home. Reviewed on: 15th August 2022

Terrible customer service

Following accidental damage to a PC and being told it was irreparable we decided to claim on our home insurance - immediately passed to Royal Sun Alliance so no dealings with John Lewis - long wait for responses, constantly having to follow up on the claim ourselves, finally 4 weeks after initial contact they suggested a substandard replacement - it has taken them over a month to do this and it took me 5 minutes to find the current replacement model. Unnecessarily difficult to claim for the cost of the insurance and sub-standard provision of support Reviewed on: 9th August 2022

Terrible customer service and communication

I had to update my card details for the monthly home insurance payment. There is nowhere to do this online but I am glad as I then found out it was impossible to talk to anyone - tried phoning, callback, live chat, email. Nothing. I then complained and cancelled my policy. I did get a call back about this and the agent was untrained and unsure how to handle the call. Glad I found out before any claim had to be made. Reviewed on: 8th June 2022

Ultimate insurance scam: rack in premium deny claims

My laptop got a screen crack after being carried in my backpack. Because I couldn't tell which exact step broke the laptop the claim for accidental damaged got denied twice. The second I said by email that I had it fixed because I needed to use it, they said they agreed to have their experts to look at the damage to assess if it was accidental. Reviewed on: 20th May 2022

Did not care - did not get involved

All singing John Lewis Home Insurance. We were immediately passed on to the underwriters (Royal Sun Alliance) for 19 months of frustrating hell and John Lewis refused to discuss any of it or answer any questions as if it was nothing to do with them. They were still taking our money each month but they are NOT the actual insurers and John Lewis service and quality and honesty means nothing on their home insurance contract. Reviewed on: 2nd May 2022

Terrible claims service - inexperienced staff

Terrible service from John Lewis specialist home emergency cover. Left without heating and hot water for 5+ days John Lewis Engineer who visited said boiler was beyond economic repair over 15 years old and needed £1200+ of parts. Our independent engineer fixed boiler for £480 and advised the advice we were given was totally incorrect ! Boiler is not over 15 years old as there’s a factory sticker dating the day it left the factory which is much less than 15 years ago I’m so disappointed in this service - not what I expect for a £900 annual premium! Complaint acknowledged and been advised I’ll have a response within 8 weeks..... Reviewed on: 24th February 2022

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