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John Lewis: Partnership Card reviews

Name: Partnership Card
Rating: 1.32 (864 reviews)

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1.34

Based on 864 reviews, last reviewed 27th Feb 2025

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Good credit card with money back The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or ... Read more Reviewed on: 27th February 2025

Latest lowest rating:

1

Ever since NewDay took over it has been chaos. Ever since NewDay took over it has been chaos. This happens frequently. I receive messages stating my bill was not paid on time, when it was.. All fi... Read more Reviewed on: 20th February 2025

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About this product

Read our John Lewis Finance Partnership Card reviews to help you to find out about the pros and cons of taking out the Partnership credit card. What kind of features does the John Lewis Partnership card have? What do people think of John Lewis' customer service? Does the card have great benefits?

Find out more about the Partnership card by reading our reviews from the Smart Money People community - people like you. You can also write your own John Lewis Partnership Card review to share your own experiences.

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John Lewis Partnership Card reviews (864)

Review of the John Lewis, Partnership Card:

Good credit card with money back

The JL partnership card is good because it gives some money back, dependent on how much money you spend, in the form of vouchers to be spent in JL or Waitrose. Reviewed on: 27th February 2025

Lost a payment £1200 October 23 still not received r...

Lost a payment £1200 October 23 still not received refund absolute nightmare to deal by no means get this credit card you be sorry you been warned Reviewed on: 17th January 2024

Locked/ unlocked/locked ad infinitum

Is the worst credit card I have ever used. Do NOT use Reviewed on: 29th December 2023

Unlock account

It says unlocked when logging in account locked, round and round again and again Reviewed on: 24th December 2023

remember Never knowingly undersold?

John Lewis change card provider to New Day and now their interest rate on partnership card increased to 27.9%. HSBC have upped their rate to 18.9% (too high), Halifax 22.9% (so can't recommend) Metro Bank 14.9% (they claim this is a low rate. I don't agree)' Just a bit better than most! I now understand why John Lewis has dropped there claims of being competitive and suggest their recent poor performance is due to this kind of poor management decisions' Sems to me the banks have found a way of squeezing a bit more out of those in the UK who might need a bit of credit in the current drop in living standards. Perhaps the government will encourage the return of 100% plus payday loans so those who have sufficient can get a bit more at the expense of those have not.. Reviewed on: 1st December 2023

Loyalty - what loyalty?

Having us a John Lewis Store Card since 1979 I got a partnership card when they closed the store card system - so don’t think you get much more loyal. Well when New Day took over they significantly cut my credit limit and I had to haggle to get half what I had - and with a 100% record of paying balance every month. So now I find myself on holiday and they have halved my credit limit with no warning - so down to £5k. Think they just want clients who can’t afford to pay off the bills now. My credit rating is good. Thank goodness I have another ca re to pay for any holiday expenditure. John Lewis - wake up! Reviewed on: 26th November 2023

NewDay Credit Card terrible

I've had a JL credit card since they first issued them using HSBC as the host bank. The recent (?) change to NewDay has been a disaster as far as I'm concerned. Aside from the frequent failures to accept contactless payments in UK shops, which is merely aggravating, I found myself stuck at a toll booth on a French motorway unable to pay the toll, which only accepted contactless. It wasn't until I phoned up the helpline from France that I found out the card does not do contactless outside the UK. Thank you JL and NewDay for making life so stressful. Reviewed on: 8th November 2023

Panasonic Micro wave NN-E27JWM

Made the mistake of ordering a Micro wave from John Lewis at Kingston-upon-Thames. The item was delivered few days back to my home address only to realize the oven was seriously faulty as I could not open the front door after using it for the first time to warm up a cup of coffee. I did contact the store and to my surprise, the individual I spoke to, ( NOT HER FAULT ) informed me that I should take the Micro wave back to the store in order to be inspected. I explained that I am 72 years old and that it would impossible for me to carry the item on a public bus all the way to Kingston upon Thames. I suggested that, as the item was going to be replaced, to use the delivery driver to take the faulty item back to John Lewis. That was not accepted and the lady in question insisted that there was not any other option. Are you really serious John Lewis ? What ever happened to your once polite, excellent customer service ? The item is still at home, of course I can not possibly use it and I will not be able to take the Micro wave back to the store by bus. Shame on you JOHN LEWIS, SHAME ON YOU JI Caamano Reviewed on: 30th October 2023

Constant problems

While John Lewis used HSBC I rarely had problems. Since New Day took over, lots, including repeated failures with online purchases; a problem reported, apparently corrected; but recurring. Reviewed on: 22nd October 2023

Unclear balance on statement

The new online statement is very unclear , what needs to be paid that month . Consequently you run the risk of paying more than is due , in which case JL make interest or not paying enough and risk paying interest . I like to imagine this is unintentional, however with such a large business I would imagine a product re launch like this would have been seriously pre tested on there demographics!! Reviewed on: 19th October 2023

NewDay - Bad day

When John Lewis changed to New day the credit card went south. Too eager to slap a charge on you and not make it clear the drop dead date for payment. Then when we received a £12 fee for being late on a £5 payment........AND we were told in a text that they now will notify credit collection services !! We have used John Lewis credit card for possibly over 25 years and now we have cut the cards up and use someone else. John Lewis generally going down hill Reviewed on: 7th October 2023

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