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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (904 reviews)

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2.09

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Quite Beyond Belief!

On 14 October 2016 I cancelled a Partnership CREDIT card because of suspected fraud and requester a replacement. In due course a CONTACTLESS card arrived. I phoned to query this change and requested a replacement CREDIT card, emphasising that I DO NOT WANT A CONTACTLESS CARD. I was assured that this was no problem and a basic CREDIT card would be forwarded. INCREDIBLY , punctuated by 10 further phone calls, I HAVE TODAY RECEIVED THE 7th identical replacement CONTACTLESS CARD, Is there an intelligent human available in John Lewis Finance? ( I am an additional card holder on my wife's account) Reviewed on: 14th January 2017

customer service totally out of sync with the actual facts

card got blocked by a pin machine error. 3 months later we are so concerned about the inaccuracies of their responses, we have felt forced to stop using the cards Reviewed on: 12th January 2017

Website Still Not Working Correctly and Still Long Phone Waits

Looking on the website at the online Statements page it doesn't add up; in my case my statement balance shown online was £21.95 more than the sum of the transactions. After 20 minutes on hold I get to speak to somebody who tells me there was a £21.95 transaction which they can see but I can't. You still can't trust this website for basics and this is 3 months after they put live. Reviewed on: 8th January 2017

No excel download on the Partnership Card is ridiculous

I simply don't understand how an otherwise sensible company can do something so unhelpful. The shop is fine, but the card is now almost useless to me. Reviewed on: 6th January 2017

Still cannot pay by BACS

Still having payment from Santander rejected . Had to pay by cheque . Being charged interest for first time in years , very humiliating , cannot get through to these idiots from HSBC Reviewed on: 6th January 2017

If you love John Lewis you need this!

The John Lewis partnership card is fantastic. Being a mastercard I've never had a problem with anybody not taking it, and the best bit is that you get rewarded with John Lewis vouchers. They've got it right with their vouchers not having a use by date (although the gift card does), which means you can't lose them by not using them. Reviewed on: 25th December 2016

No Excel Compatible Download

New software does no include the facility to download transactions in excel compatible format as before. CONSIDERING THIS IS THE MOST WIDELY USED SPREADSHEET PACKAGE IN THE WORLD, HOW ON EARTH WAS IT NOT INCORPORATED? Must have employed the duffest programmers in the country not to spot this. My rates are very reasonable if they need any consultancy. Reviewed on: 19th December 2016

2 months after new website still cannot pay bill

Website changed 9.10.16. No communication whatsoever. Old system didn't mind whether payment reference for current card or not - new one does and won't accept payments with misleading message. No acknowledgement or warning from JL Finance (actually HSBC) despite knowing about it for 9 weeks. They didn't included this scenario in their testing. Ridiculous. Rubbish. We're off to get a credit card from a proper company. Reviewed on: 12th December 2016

Terrible customer service

Horrible, horrible service. They have broken something what previously worked perfectly. Card now only works intermittently, this morning I had problems in a Waitrose store - If they can't even get their card working in their own stores, what hope is there!!! Customer services are useless and seem to have no idea what is actually going on. Different messages from every customer service representative that you speak to. For a company that prides itself on customer service, this is a real failure on behalf of John Lewis. Reviewed on: 6th December 2016

Post October, they fell apart

Worst upgrade ever! You can't use the card, you cant pay the bill, and you cant contact them. Serious brand damage! Reviewed on: 5th December 2016

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