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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (904 reviews)

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2.09

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Terrible service and would not let me report a fraud

I couldn't report fraud on my credit card. John Lewis does not answer the phone or respond to online messages. The old website was terrible and the new one is worse. AVOID JOHN LEWIS Reviewed on: 31st October 2016

GOOD NEWS. FOLKS

I've found a partnership card telephone number that answers within 10 minutes - 03456080764. JL texted me to tell me my account was overdue and asked me to call- I was well aware of late payment on my part having spent hours on the phone and on their new website trying to sort things out. I was told the late payment charge and interest totalling £27 would be refunded as a gesture of goodwill. My own goodwill towards them is gone. I was told the new site is still rejecting some payments and of course mine was one of those. Reviewed on: 31st October 2016

Appalling service from John Lewis partnership card

Have been a loyal and supportive customer of partnership card for many years and frequently extol the advantages to friends and family. Whenever, I have had a query, a phone call to partnership card is quick, the service first class and the query answered. My recent experience with a simple query has been a nightmare. It is impossible to get through on the telephone and the " send a secure message" function on their website is not working. On the site a strap line reads "new site, same service" Well I can assure them that this is not true. How could John Lewis, noted for the quality of its customer services, have allowed this to happen. I am afraid the loss of goodwill will have serious consequences for a store I have held in very high regard. Reviewed on: 31st October 2016

BRAND IMAGE RUINED

Whoever is the senior manager in charge of the partnership card at John Lewis should tender their resignation. This revamp the partnership card is a total mess and was determined without any strategic overview or thorough testing by individuals in the management chain before it went live. Poorly designed webpage for statements with missing information regarding points; paper statement not received 12 days after being available on line. Contact centre overwhelmed and unable to answer calls in less than 45 mins; secure message section of website not working and no other way of making contact with the service centre. If it wasn't for the fact that I like JLP for purchases, and the loyalty points are worth having, I would cancel my card. Reviewed on: 31st October 2016

Total and utter shambles........

Just to add my input......experience resonates with that of the other reviewers. My recent experience has totally undermined brand values I associate with John Lewis. The fact that their system upgrade has gone so badly wrong is not my issue; late payment charge, interest on (supposedly) uncleared balance, adverse flag on credit record and inability to talk to a John Lewis representative is. Contact platform ('phone or letter only) beggars belief in a digital economy. I presume that someone somewhere made a case for the migration on cost reduction - well it's really backfired. The ombudsman should look at this. Reviewed on: 30th October 2016

IT DEPARTMENT NEEDS SACKING

The implementation of the new website for the Partnership Card has been a complete and utter disaster for John Lewis. Having to re-register was a farce and the way information is displayed makes it difficult to see what the current spend is without having to get your calculator out. Don't try to ring customer services because you won't get though and the secure messages are not answered either. Reviewed on: 28th October 2016

terrible website - unable to contact

applied for Partnership card on the promise from an ad of £10 vouvhers when I used it. No vouchers & no way other than premium rate number to contact them! Why no email address or online contact form? Also was asked to register my card even tho it was already registered! Shambles! Stick to selling things! Reviewed on: 28th October 2016

Faulty website, shocking communication and deceitful statements

John Lewis has always been rather underhand with their Partnership card online credit card statements, as they refused to show how much of last month’s balance had been paid off, so it was easy to fail to pay it off by mistake, incurring charges. They’ve re-vamped the statements and made it worse! They actually deduct last month’s payment from this month’s spending, which gives a nonsense ‘total’ that will almost certainly lead to people misunderstanding what their actual, balance is and failing to pay it off by mistake. They’ve also now revamped their website, and it’s not working, and apparently hasn’t been since they launched it 3 weeks ago! Reviewed on: 28th October 2016

nightmare

after 10 days of lengthy phone calls I've finally been able to pay them . I tried via bank transfer, I went to their website. They have credited my account for my efforts but the time I have spent works out less than the minimum wage. Hopefully they won't charge me for late payment. Of course, I can't apply for a card elsewhere until this is cleared. Reviewed on: 28th October 2016

Utter shambles

Called for a new card two week ago; after 45 mins on hold this morning, I was told that the card had not been issued, although my previous one had been deactivated. Have to wait another 7 days for the new card. Would I recommend John Lewis? Only to people I don't like. Reviewed on: 28th October 2016

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