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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.91 (801 reviews)

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3.91

Based on 801 reviews, last reviewed 18th Jul 2026

81% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Staff are friendly Staff are friendly, and I am really happy with the bank application; actually, it is user-friendly Reviewed on: 18th July 2026

Latest lowest rating:

1

I visited the Lloyds Bank Kilburn branch to deal wit... I visited the Lloyds Bank Kilburn branch to deal with a Court of Protection matter for my mother. I explained my situation clearly when I checked in a... Read more Reviewed on: 1st July 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (801)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

The Tunstall branch staff were excellent.

The Tunstall branch were very helpful when I visited them to withdraw some cash . I am partially disabled, walking with crutches and have hand mobility difficulties. The staff were very willing to assist me and answered my questions as if they were well prepared to help their customers manage. Reviewed on: 23rd January 2026

Good times

Straight to the point gets thing done quickly and very helpful bank app very easy to use Reviewed on: 23rd January 2026

Time for Fat Cats to use weight loss medication!

Not only have Lloyds closed many branches, they also introduced monthly fixed charges on all treasurers accounts for small organisations like sports clubs and they made owning a mobile phone the only way to access these accounts. Reviewed on: 23rd January 2026

Avoid Lloyds Bank

I am now actually afraid to go to my local branch to perform a banking transaction. I am virtually rugby tackled by an obnoxious jobsworth with an iPad who wants to prevent me from seeing a cashier face to face at the counter. The staff member wants me to explain in detail why I need the cashier and not the cash point or online option.. There is no privacy and if I could be setting myself up for a mugging if I say I am withdrawing a lot of cash and someone overhears. These jobsworths are have become increasingly aggressive and I was shouted at by one of them on once. I am looking to change my bank after 30 years. There is no customer service at Lloyds Bank. They want to close all of the branches to save money and clearly don’t mind losing some customers along the way. Reviewed on: 23rd January 2026

Long term customer

I’ve been a Lloyds Bank customer for over 40 years I find them ok but I wish they would offer me deals that new customers get, I think they charge lot for products such as I’overdraft fees I do have a silver current account which I think is value for money. Reviewed on: 23rd January 2026

The best bank.

I am with Lloyds from 2014 and my overall experience is very good. They are always there when you need them and also their security checks are protecting my account from hackers. Reviewed on: 22nd January 2026

Customer service

They also confirm to customer by message a payment is coming out of our account. I feel safe being. Lloyd custmer Reviewed on: 22nd January 2026

Have always been good and dependable

Have always been good and dependable Reviewed on: 22nd January 2026

The top of their game

Friendly staff and great customer service when I have had an issue. The queues could be a bit shorter and wait times in the bank though, but that is probably down to limited staff. Excellent phone manner and have helped me with a number of issues such as suspected fraud when someone was using my card details online among other things. The account itself is easy to use on the mobile app and I like that it has a number of features such as getting a bank statement sent out or being able to switch between that and my savings account so I can put money away and not be able to access it from my current account. Overall, I've been with Lloyds Bank for 15 years and I've had very limited problems, always dealt with ease and with the highest professionalism and customer care amongst the efficiency of using my card on contactless and the mobile app. They seem hot on fraud to ensure your money isn't being taken and seems to care about their customers. I will be staying loyal to them and haven't switched despite other banks offering incentives because Lloyds have proven time and time again to be the best and most reliable bank out there Reviewed on: 22nd January 2026

The bank's staff is very polite and the services are...

The bank's staff is very polite and the services are excellent Reviewed on: 22nd January 2026

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