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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 3.97 (797 reviews)

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3.97

Based on 797 reviews, last reviewed 31st May 2026

30% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

56%

20%

10%

11%

Latest highest rating:

5

Lifetime user of Lloyds. Lifetime user of Lloyds. They are a good bank - they explain credit products fully and all staff on hotlines and in branch that I’ve dealt with has be... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Lloyd's bank stole from my account! Lloyd's bank stole money out of my account without my authorisation, they put me in debt of thousands of pounds.. I will never forgive them for what t... Read more Reviewed on: 25th April 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (797)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

They turned round poor service into a super experience

I had reason to complain about poor service. However as soon as the problem was highlighted the attentiveness was second to none and the issue resolved with good grace and a clear desire to put things right. The best thing? They said sorry and meant it! Thank you Lloyds Bank Reviewed on: 20th November 2014

Simply average

In this day and age we are always seeking to be amazed or at least not disappointed. I have been neither amazed not disappointed by the classic account. While I don't think I will ever wax lyrically about Lloyds the way some customers of First Direct seem to (about First Direct) I am not otherwise disappointed. Reviewed on: 10th October 2014

Great services and customer experience

I've never had any great issues with my account, Reviewed on: 9th October 2014

Meets my needs

Can't complain it has everything I need from a bank account. Customer service are always friendly and happy to help. Reviewed on: 8th October 2014

been banking with lloyds for 4 years . good customer service

been banking with lloyds for 4 years . good customer service , dont have to wait to long on phone to speak to someone . mobile app is ok not as good since they updated it no access to direct debits or standing orders or a link to desktop site which the previous version had Reviewed on: 6th October 2014

OK

Thought about switching but not sure if it's worth it...Lloyds aren't bad...not great either. Overdraft is good feature, but £25 doesn't go too far Reviewed on: 4th October 2014

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