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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (817 reviews)

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4.47

Based on 817 reviews, last reviewed 1st Feb 2025

40% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Changing accounts - a good service Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (817)

Review of the Mansfield Building Society, Savings:

Friendly and helpful staff..

Friendly and helpful staff. For myself I’m happy with the interest rates on my savings. Well done Reviewed on: 12th January 2025

Friendly staff in the Mansfield branch, Helen was pa...

Friendly staff in the Mansfield branch, Helen was particularly helpful with my enquiry Reviewed on: 21st January 2025

I closed a old account that you no longer allowed de...

I closed a old account that you no longer allowed deposits so could not build any funds up in it . but do have five more Reviewed on: 21st January 2025

Pleasant and efficient

Timely and effective communications and always courteous and friendly service. Good rates and attention to detail like pre paid envelopes. Reviewed on: 21st January 2025

Old fashioned processes where some technology has be...

Old fashioned processes where some technology has been grafted on but not properly embedded. Reviewed on: 21st January 2025

Does what it says on the tin.

Opening and operating the account runs smoothly. The interest rate is good though not top of the table. Reviewed on: 21st January 2025

Very slow and old fashioned.

Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

Reply from Mansfield Building Society Thank you for taking the time to share your experience. We understand that savers increasingly want quicker processes and we’re working towards having improved digital platforms alongside traditional services. We understand the frustrations but please bear with us. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 23rd January 2025

Good Administration Competitive rates

Good Administration Competitive rates Reviewed on: 31st December 2024

A Building Society for those with patience

Good interest rates, but it takes too much time to process applications. Reviewed on: 18th December 2024

The negative is withdrawals being by cheques

The negative is withdrawals being by cheques Reviewed on: 17th December 2024

SAVER BEWARE

Phone calls go unanswered. Leave a message and wait 'days' for an email response. Most unhelpful IF and when you talk to a person Reviewed on: 17th December 2024

Reply from Mansfield Building Society We’re sorry to hear that your experience has not been to the standard that we would typically expect. Can you call us on 01623 676350 or email us at [email protected] so that we can investigate this further for you moving forward. Response date: 23rd January 2025

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