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MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.17 (190 reviews)

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2.72

Based on 190 reviews, last reviewed 27th May 2025

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

4

The rates are good however the app could be designed... The rates are good however the app could be designed a little better Reviewed on: 27th May 2025

Latest lowest rating:

1

False advertising I have been a customer of MBNA for twenty odd years and I would say they have been really good but I am shocked by my recent experiences. Every month ... Read more Reviewed on: 23rd May 2025

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About this product

MBNA (a Bank of American company) is a leading supplier of credit cards in the UK. With a range of credit cards to choose from (including balance transfer cards, reward cards and charity cards), reading MBNA Credit Card reviews can help you to find out what other consumers are saying about MBNA. You can write your own MBNA credit card review at Smart Money People by clicking the write review button.

MBNA Credit Card reviews (190)

Review of the MBNA, Credit Card:

Straight forward company.

Straight forward company. App works well. reasonable offer rates. Reviewed on: 1st November 2024

My Top 10 Ranked Clueless Online Banking Platforms

In my experience with this company, I can't remember anything positive. Customer support mishandled consumer issues, and there were constant reports of incorrect balances sent to credit reporting agencies, which can severely affect your credit score, particularly during a mortgage application. Moreover, getting anything resolved was nearly impossible, regardless of how many times I reached out to them. Ultimately, nothing was accomplished despite their promises. Big dissapoinment. Reviewed on: 16th December 2024

I had a horrible experience with MBNA that has left...

I had a horrible experience with MBNA that has left me both frustrated and shocked. They sent me a completely incorrect bill, charging me rates that were not even close to what was agreed. When I contacted them to get an explanation, they could not provide any justification or calculation for these outrageous charges. The worst part? The customer representative boldly stated, "We can charge whatever we want." This level of arrogance and lack of accountability is absolutely unacceptable for any company, let alone a financial institution. I spent over two hours on the phone trying to get this resolved, only to be met with vague answers, dismissive attitudes, and no resolution whatsoever. Their customer service is disgusting, and it feels like they deliberately make the process frustrating to wear you out. They have no complaint manager as well to manage things. All she said throughout the call was that "I am right" I strongly recommend avoiding MBNA at all costs. Their practices feel deceptive and borderline criminal. Save yourself the headache and look for a more trustworthy company. Reviewed on: 12th December 2024

Scammers

Scam. Unbelievable such a dishonest company is allowed to exist in the UK. Reviewed on: 2nd October 2024

Scammers!Scammers!!! AVOID!!!!!

Scammers!!! AVOID!!!!! I am extremely disappointed with the misleading tactics of this company. I signed up for their credit card, which was advertised as offering 0% interest on purchases for 21 months. However, after just 60 days, I started being charged interest on my purchases. When I contacted customer service for clarification, they informed me that the 0% interest rate only applied to purchases made within the first 60 days. Any purchases made after that would be subject to interest, which was never clearly communicated to me. This is deceptive and feels like a bait-and-switch tactic. They are not transparent about their terms, and it’s very easy to get caught out by these hidden conditions. I would strongly advise avoiding this company and their credit products at all costs. Very disappointing experience! Reviewed on: 23rd September 2024

Terrible customer service.

Terrible customer service. I tried to dispute an unauthorized charge but they sided with the seller even after the product and service are taken back and seller promised a credit (have a proof) but never sent it. I showed it to MBNA but they couldn't care less. Reviewed on: 11th September 2024

Avoid at all costs

advertise 18 months interest free credit card but small print says that is only on purchases made in first 60 days. Have been hit with huge interest. These guys are criminal. Reviewed on: 10th September 2024

Efficient .

Efficient .good service to senior clients Reviewed on: 4th September 2024

Been with MBNA now for some time and have had no iss...

Been with MBNA now for some time and have had no issues with them. They provide a good service, have a good website and app. Card can be used everywhere I visit, in store and online. Reviewed on: 26th August 2024

Great introductory offers

Great introductory offers let down by a less than obvious activation process. Reviewed on: 23rd August 2024

Got an offer of 15 months 0% on purchases after 2 mo...

Got an offer of 15 months 0% on purchases after 2 months they charged me interest I spoke to there customer services but they didn't care so paid off my card and cancelled it will never get anything from them again total scam of a company Reviewed on: 28th June 2024

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