Write a review

MBNA: Credit Card reviews

Name: Credit Card
Rating: 3.18 (194 reviews)

View other MBNA products

2.78

Based on 194 reviews, last reviewed 12th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

41%

12%

36%

Latest highest rating:

5

MBNA actually care about the person at the end of th... MBNA actually care about the person at the end of the line. They are easy to deal with and genuine Reviewed on: 12th June 2025

Latest lowest rating:

1

Hard Work to get problems resolved. Bought a new phone and. It was a totally traumatic experience to get it all log on it took me a week and many phone calls to get it sorted. Wot is the... Read more Reviewed on: 11th June 2025

Read all reviews See your review

About this product

MBNA Credit Card reviews (194)

Review of the MBNA, Credit Card:

BEWARE of 0% interest rate, they only mean 60 days!

I had the credit card for a little over 3 months, and I made a purchase I was planning to use the 15 months of 0% APR. So I noticed that I got charged on the 3rd month and queried this with a customer advisor. She was brilliant and was accustomed to this enquiry. She told me there is a very small print that is not apparent to new customers that 15 months of 0% APR actually means the 0% applies to the first 60 days... She then advised me to get another credit card out, and she was completely talking me through how to close my account down without getting further charges. I'm just very shocked at the lack of transparency MBNA has with consumers over something as basic as the term length for a 0% APR interest rate. Thanks to that advisor she was so accustomed to this when I swore out of shock and then quickly apologised, she showed good decency and empathy of the situation. On the same day I took her advice and transferred my balance to another credit card. The take from this is all of the 0% term length offers mean only 60 days. Reviewed on: 23rd March 2024

MBNA is a SCAM

Simply do not open any account with them and protect your money. That is all i have to say Reviewed on: 22nd November 2023

BRUTAL customer service waits.

I've called four times and never reached a human in less than 30 mins. Tonight I waited 40 mins until 7:01, only to have them tell me I needed to call back before 7pm. So frustrating. Reviewed on: 11th October 2023

Instant service

I called MBNA today expecting to have to work my was through an automated system, choosing various options. I made one selection and I was put through to assistant immediately. The service was quick and uncomplicated. Very impressed. Reviewed on: 12th August 2023

A very easy company to deal with.

Whenever I've needed money for a project. MBNA have always cone up trumps to help me out. Reviewed on: 13th July 2023

Worst Company

Worst customer service ever. The CEO has to be offed asap. Reviewed on: 13th July 2023

Report Stolen Card

Trying to report stolen card? Website says call us immediately? I have been on hold for over 1 1/2 hours while someone is using the stolen card. Just Stupid! Reviewed on: 13th July 2023

Reminders are so helpful.

The various reminders to pay and the amount, plus giving plenty notice followed by a further reminder have been so very helpful when trying to make the most use of my finances and paying the credit card on time but not too soon. Reviewed on: 12th July 2023

Automatic reminders to pay is so helpful.

I find the automatic reminders to pay are very helpful, then if still not actioned another reminder is sent and when I have paid I receive an instant acknowledgement. All gives great peace of mind, especially during this cost of living crisis. Reviewed on: 10th June 2023

Easy to understand, no nonsense

I've had an MBNA Credit card for quite a few years now and found dealing with MBNA to be very easy. The Credit limit for the card is very low by comparison to others, however it's a reasonable interest rate and the MBNA app makes it very easy to manage everything in an easy to understand, no nonsense fashion. I have only contacted MBNA customer services in relation to a personal loan but they were very helpful and friendly when I spoke to them. I would recommend MBNA with family and friends but be mindful that the credit limits offered do seem to be lower by comparison to other companies. Reviewed on: 2nd June 2023

Helpful

Been with MBNA for years. Always helpful when you have a query Reviewed on: 2nd June 2023

Do you have a different MBNA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Credit Builder
from Chime 0.00 from 0 reviews
Aqua Credit Card
from NewDay 4.88 from 2844 reviews
Freedom Rewards Credit Card
from Barclaycard 3.88 from 60 reviews

Want to see more from MBNA?

Football Credit Cards
from MBNA 5.00 from 1 reviews
Platinum Credit Card
from MBNA 4.90 from 13 reviews
5 Credit Card
from MBNA 4.58 from 13 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub