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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (197 reviews)

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4.78

Based on 197 reviews, last reviewed 3rd Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Great customer service Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (197)

Review of the Monmouthshire Building Society, Mortgages:

MBS Rate Switch

Mortgage advisor Olly proactively called me to query a VM that I had left, a few days prior. He was professional, engaging and arranged my rate switch efficiently and effectively. The MBS website is terrible but thankfully they have professionals like Olly & Adam that more than make up for it. Reviewed on: 14th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, your feedback will be shared with Olly and Adam. We are sorry to hear that you didn't have a good experience whilst visiting our website. Response date: 15th January 2025

Good quick advice.

Good quick advice. Focussed and accurate. Reviewed on: 4th November 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. Your comments have been shared with the Direct Sales team. Response date: 4th November 2024

Hristina was a delight to deal with :)

Getting a mortgage approved and completed is always an arduous and stressful process, but Hristina at the Monmouthshire was a delight to deal with. She held my hand throughout and was always helpful and pleasant. She did everything she could to make the process as smooth and pain free as possible. Reviewed on: 31st October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased that you had a positive experience with us. Your feedback will be passed on to Hristina. Response date: 31st October 2024

Jamie was extremely helpful, and patient

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined Reviewed on: 23rd October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are happy to hear that you had a positive experience. Your feedback will be shared with Jamie. Response date: 23rd October 2024

Arranged a product switch.

Arranged a product switch with James Warburton (mortgage adviser). Very thorough and professional. Explained matters well. Prompt in his dealings and made the process simple. Reviewed on: 18th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to James. Response date: 18th October 2024

First class customer service

Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me to follow up on my query and further assistance was given today by Jamie Warburton who knows his onions!! Very very helpful and friendly Reviewed on: 14th October 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following your rate change enquiry. We are so pleased that you had a good experience and your comments will be passed on to Jamie. Response date: 14th October 2024

Olly Taki was very good, clear and explained things...

Olly Taki was very good, clear and explained things well. Very friendly and wasn't rushed. Reviewed on: 13th October 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We are so pleased that you had a good experience, your comments will be passed on to Olly. Response date: 14th October 2024

Olly was excellent explained everything very clearly...

Olly was excellent explained everything very clearly and really helpful Reviewed on: 2nd October 2024

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

The advice was good and professional the agent caref...

The advice was good and professional the agent carefully explained my options and give me his opinion about which would suit me. Reviewed on: 27th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a good experience with the Society. Response date: 27th September 2024

As always, Olly was amazing handling my mortgage app...

As always, Olly was amazing handling my mortgage application. Reviewed on: 26th September 2024

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